Wendy England

Reviewed and updated service protocols regularly, ensuring compliance with regulatory standards and industry guidelines.

• Checked stock information and guided customers to optimal product choices, enhancing their shopping experience.
• Handled complaints with composure, resolving customer issues effectively to maintain satisfaction.
• Provided first-class customer service enthusiastically by anticipating customer needs.
• Processed cash and card payments during busy periods to reduce waits.
• Improved customer satisfaction ratings through timely, professional telephone support.
• De-escalated negative correspondence to achieve a positive outcome.
• Facilitated returns and exchanges in line with company policies, ensuring customer convenience and satisfaction.

• Handled customer enquiries, providing prompt responses to questions about products and services.
• Assisted customers in locating products and provided detailed information to enhance shopping experience.
• Assisted customers in selecting products, offering detailed advice to meet their needs.
• Processed sales transactions efficiently, handling cash, credit, and debit payments accurately.
• Kept shelves neat, clean and organised through visual merchandising.
• Replenished items and organised displays to keep stock looking professional.
• Maintained a tidy and safe shopping environment, following health and safety guidelines.