WENDY DONNELLY
NEWBUILDINGS,LONDONDERRY
Summary
Accomplished professional with a strong foundation in retail operations and business management. Demonstrates leadership proficiency through effective delegation, recruitment, and hiring, ensuring reliable follow-through on all tasks. Excels in communication excellence and customer relationship management, fostering positive interactions and enhancing client satisfaction. Skilled in staff management and mentoring, with a proven track record in staff scheduling and supply chain management. Committed to leveraging supervisory skills to drive operational success and achieve organisational goals.
Seasoned professional with focus on management and leadership. Bring to role significant experience in staff training and development, streamlining processes and fostering positive work environments. Unique skills lie in problem-solving, team motivation and strategic planning.
Overview
15
15
years of professional experience
Work history
Assistant manager
The Range
Londonderry, Northern Ireland
2024.01 - Current
- Directed customer service improvements by implementing new procedures and protocols.
- Oversaw stock control operations, preventing overstocking or shortages.
- Partnered with management on operational issues, delivering strategic solutions to enhance efficiency.
- Delegated responsibilities to team members, significantly improving productivity levels.
- Monitored sales performance consistently, refining strategies to optimise results.
- Contributed to recruitment processes, ensuring establishment of a competent workforce.
- Cultivated a positive workplace culture, resulting in heightened employee morale.
- Supported manager during audits, guaranteeing the production of accurate reports.
- Addressed customer complaints with efficiency, restoring confidence in brand reputation.
- Led team meetings regularly, fostering an environment of open communication and collaboration.
Night shift manager
Asda
Strabane, Derry City and Strabane
2023.06 - 2024.01
- Trained new employees on company policies and procedures, guaranteeing standards were met.
- Collaborated with management on strategic planning and goal setting.
- Delegated tasks fairly amongst staff members, promoting teamwork and efficiency.
- Reviewed sales reports to identify areas requiring attention or improvement.
- Liaised with security personnel to ensure safety of staff and premises during night hours.
- Upheld high standards of cleanliness in line with health and hygiene regulations.
- Managed night shift operations, ensuring smooth running of the business.
- Addressed customer complaints promptly, enhancing satisfaction levels.
- Organised team schedules to maximise productivity and efficiency.
- Coordinated with suppliers for timely delivery of products.
- Maintained communication channels with day staff, promoting seamless operations.
- Supervised restocking activities for readiness of next day's operation.
- Implemented inventory checks to avoid stock shortages.
- Encouraged positive work culture through motivation and reward systems for exceptional performances.
- Ensured strong brand image by reinforcing service policies, including presentation standards and customer service philosophy.
- Oversaw deliveries and supplies to enable smooth, efficient department workflow.
Catering manager
OCS Group UK
Londonderry, Derry City and Strabane
2015.04 - 2023.06
- Established vendor relationships to assist in securing competitive pricing.
- Developed seasonal menus for various events to enhance guest experiences.
- Monitored hygiene and safety regulations through routine checks and audits.
- Coordinated catering events to support the company's positive reputation.
- Implemented waste management strategies to aid in cost reduction.
- Negotiated supplier contracts to help secure advantageous terms.
- Reviewed customer feedback to facilitate necessary service improvements.
- Conducted staff meetings to support better team communication.
- Planned catering services for corporate functions to encourage repeat business.
- Enhanced team efficiency with ongoing training programmes.
- Managed kitchen operations to ensure a seamless workflow.
- Maintained high standards in food quality and presentation to ensure client satisfaction.
- Collected payments and issued receipts and invoices to customers.
Shift manager
McDonald's
Londonderry, Derry City and Strabane
2011.07 - 2015.06
- Trained staff on product knowledge, resulted in better customer interactions..
- Delivered excellent customer service by overseeing staff training programmes.
- Recruited new hires to strengthen the existing workforce..
- Minimised downtime with proactive equipment maintenance checks.
- Maintained cleanliness and hygiene standards across the work area, ensured a pleasant environment for customers and staff alike..
- Oversaw cash management processes, ensured accuracy at end of each shift.
- Managed inventory control, reduced wastage.
- Honoured employee punctuality by creating fair rotas that respected their time off requests..
- Coordinated with team members for seamless shift transitions.
- Enforced compliance with food hygiene regulations, upheld high quality standards..
- Resolved customer complaints promptly to maintain high service standards.
- Optimised shift schedules to improve operational efficiency.
- Assisted employees in resolving workplace conflicts, improved overall team harmony.
- Ensured health and safety measures in line with company regulations.
- Motivated employees towards achieving sales targets, increased overall store revenue..
- Trained new hires and set up mentoring relationships to drive team performance.
- Conducted regular staff meetings, kept everyone updated about company policies or changes therein..
Education
GCSEs -
Limavady Grammar School
Limavady, Causeway Coast and GlensSkills
- Effective delegation
- Recruitment and hiring
- Supervisory skills
- Reliable follow-through
- Communication excellence
- Retail operations
- Leadership proficiency
- Customer relationship management
- Staff management and mentoring
- Staff scheduling
- Supply chain management
- Business operations understanding
Timeline
Assistant manager
The Range
2024.01 - Current
Night shift manager
Asda
2023.06 - 2024.01
Catering manager
OCS Group UK
2015.04 - 2023.06
Shift manager
McDonald's
2011.07 - 2015.06
GCSEs -
Limavady Grammar School