Wayne Jerome Thomas

Main duties:

• Roadside bus service control including an in-depth knowledge of TfL bus routes, policies and procedures.
• Ensuring staff adhere to all company and TfL Policies including Code of conduct and environmental.
• Supervising employees to maintain TfL and company heath and safety standards.
• Excellent customer service skills, ensuring they are safe and well informed in a very busy environment.
• Maintaining safe and efficient bus services by working as a team with my collogues to ensure customers are satisfied with the service.
• Department liaison to internal and external such as TfL and Met Police to negotiate a positive out come.
• Reducing accidents by identifying root causes for corrective action.
• Established good working relationships working towards common goals.
• Trained new staff on job duties, TfL/company policies and safety procedures for rapid onboarding.
• First responder to Incidents within the bus network required to collate a range of information and relaying to relevant bodies internal and external, whilst quick and critical thinking when under pressure.
• Produce detailed information and precise maps for driver to understand diversions and route changes, keeping drivers up-to date on NOEs.

Main duties:

• Performed bus driving duties around London while keeping public safety in mind to maintain 100% good safety record.
• Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
• Reported vehicle traffic violations, vehicle damage and accidents to management to comply with legal and insurance obligations
• Conducted pre-trip inspections of bus for safe operation
• Maintained positive passenger relations with orderly bus environments and clear announcements for each stop

Main duties:

• Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events
• Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings
• Merged productivity initiatives while complying with restaurant policies and procedures
• Closed out cash register and prepared cashier report at close of business
• Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands
• Handled £10,000 cash on daily basis, which built trustworthiness and loyalty with owners
• Shrunk inventory costs 92.7% through proactive evaluation and adjustment of vendor relationships
• Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies, providing 99% improvement over prior onboarding process