Marie Golder
Harlow ,Essex
Summary
Dedicated team player, proactive and hands-on in task completion.
Enthusiastic and motivated knowledge of resolving customer problems.
Works to increase success excellent reputation for customer service.
Reputation for hard work, punctuality and willing to learn new things.
Overview
1
1
Certification
Work history
Service controller
Arrow Electronics UK LTD
Harlow, Essex
Events Manager for Arrow UK
Organising all travel services for core business
Negotiating of best prices for local hotels
Managed team of 4 staff, front desk receptionists
Meeting and Greeting Visitors
Switchboard Services
Developed standard operating procedures that significantly improved work flow efficiency.
Implemented new processes, leading to increased efficiency in service delivery.
Implemented regular 1-1 Meetings
Coordinated with cross-functional teams for streamlined project execution. Example was creating meeting room system
Service Desk Assistant Manager
Essex Police
Harlow, Essex
Meet all customers front of desk
Dealing with members of public who may be distressed in an advisory role
Performed recording reports of crime at the front desk
Deal with telephone calls of diverse nature
Record lost and found property
Prioritised incoming requests
Investigate documentation and police national computer
Monitor surveillance systems
Execute warrants
Deal with Public producing driving documents
Product and services manager
Arrow Electronics
Harlow, Essex
Worked within team of 7 people as quote as product specialists
Daily worked on new incoming quotes minimum 100 lines
Created 4 spreadsheets daily for team to process new quotes to promote more profit seeking and quote renewals
Fortnightly created spreadsheets to review for cost controls, designed to keep sales ahead of pricing strategies
Dealing with internal and external customers
Created training process for others to use for operational efficiency.
Education
GCSEs - English, maths, history, biology, Art
Latton Bush Comprehensive school
Harlow, EssexSkills
- Reception desk operation, keeping area clean and Tidy
- Greeting visitors
- Active listening
- Friendly customer service
- Switchboard operating
Affiliations
- Walking . Pilates
- Gardening
- Reading - mainly Novels
- Cooking
- Cycling
Accomplishments
McMillan Mighty Hikes - South Downs and Jurassic coast line walking over 26 miles each event with a team of 6 people
Ran the Great North Run 3 times
Ran the London Marathon twice-1st Raising funds for Multiple Sclerosis and St Clare's Hospice
2nd Time I ran London Marathon for Cancer Research
Cycling London to Cambridge bike Ride and London to Brighton- Entering a Team of 8 people
Organised 22 people to become 1st time runners training them twice a week Eventually they all took part in 5K and 10K Charity Run
Moon walk - Walking 26 miles at midnight in our bra’s 14 ladies team named the blue tits.
Created a committee of 8 People we called the Spooner Event who organised numerous Quiz Nights, various Balls, Afternoon Tea for Cancer Research and Epping Breast Unit
Flame of hope award cancer research - 20 years service - organising and designing course for Harlow Race for Life recruiting over 105 Marshals to ensure Safety for all participants.
Certification
First Aid Certification
Nordic walking instructor Licence
Driving Licence
Fire Marshal Certification
Health and Safety in work Place
Arrow Manager Leadership Certification
Timeline
Service controller
Arrow Electronics UK LTD
Service Desk Assistant Manager
Essex Police
Product and services manager
Arrow Electronics
GCSEs - English, maths, history, biology, Art
Latton Bush Comprehensive school