Summary
Overview
Work history
Education
Skills
Languages
Certification
Affiliations
Timeline
Generic

Gen Hattori

London,Barnet

Summary

Demonstrates adaptability and efficiency in both independent and team environments, with a track record of effectively resolving complex challenges. Proficient in managing individual tasks and collaborative objectives, consistently meeting operational demands. Extensive knowledge of bus operation service control, ensuring efficiency, compliance, and reliability in service delivery.

Overview

20
20
years of professional experience
8
8
years of post-secondary education
1
1
Certification

Work history

Service Controller

Metroline Travel Ltd.
London, Greater London
10.2018 - Current
  • Monitored and regulated bus services in real time to ensure reliability and compliance with TfL targets.
  • Managed service disruptions while coordinating with drivers and depot teams to minimise impact.

Bus Driver

Metroline Travel Ltd.
London, Greater London
08.2016 - 10.2018
  • Operated buses safely and in compliance with TfL regulations, maintaining schedule reliability and high service standards.
  • Conducted daily vehicle safety checks and reported defects in line with operational procedures.
  • Delivered excellent customer service, assisting passengers professionally.
  • Liaised with Service Controllers (iBus) and Surface Control Centre (SCC) during incidents to ensure safety, efficiency, and minimal disruption to service.

Operation Supervisor

Yamato Transport Europe B.V.
London, Greater London
10.2012 - 08.2016
  • Conducted job surveys and prepared quotations for domestic and international shipping.
  • Managed transportation, packing, loading, and storage of goods for worldwide shipment.

Removal Operator

Nippon Trans Euro Ltd.
London, Greater London
07.2005 - 09.2012

• Transported, packed, loaded, and stored goods for domestic and international relocation.

Education

NVQ Level 3 - Sport and Exercise Science

Ealing, Hammersmith & West London College | 2008 – 2010
London, United Kingdom
09.2008 - 06.2010

NVQ Level 2 - Sport and Exercise Science

Moulton College
Northampton, Northamptonshire
09.2005 - 07.2008

GCSEs - General Secondary Education / Multiple Subjects (including English, Maths, Science)

Harrow High School & Sports College
London, United Kingdom
09.2001 - 07.2005

Skills

  • Operational Control and Service Regulation – Bus Services
  • Effective communication and problem-solving
  • Time management and organisation
  • Competent in Microsoft Excel and Microsoft Office tools


Languages

English
Fluent
Japanese
Native

Certification

  • City & Guilds: Application of Number Level 1, ICT Level 2, Communication Level 2, Problem Solving Level 1, Working with Others Level 1
  • City & Guilds Level 2 Certificate in Professional Bus Driving for London (2017)
  • Hello London (TfL)– Module 2 Bus operations and customer service qualification (2017)



Affiliations

Outside of work, I enjoy running, which enhances my focus, resilience, and positive mindset. I also value spending quality time with my family, an experience that has strengthened my patience and organisational skills.

Timeline

Service Controller

Metroline Travel Ltd.
10.2018 - Current

Bus Driver

Metroline Travel Ltd.
08.2016 - 10.2018

Operation Supervisor

Yamato Transport Europe B.V.
10.2012 - 08.2016

NVQ Level 3 - Sport and Exercise Science

Ealing, Hammersmith & West London College | 2008 – 2010
09.2008 - 06.2010

NVQ Level 2 - Sport and Exercise Science

Moulton College
09.2005 - 07.2008

Removal Operator

Nippon Trans Euro Ltd.
07.2005 - 09.2012

GCSEs - General Secondary Education / Multiple Subjects (including English, Maths, Science)

Harrow High School & Sports College
09.2001 - 07.2005

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Gen Hattori