Gen Hattori
London,Barnet
Summary
Demonstrates adaptability and efficiency in both independent and team environments, with a track record of effectively resolving complex challenges. Proficient in managing individual tasks and collaborative objectives, consistently meeting operational demands. Extensive knowledge of bus operation service control, ensuring efficiency, compliance, and reliability in service delivery.
Overview
20
20
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Service Controller
Metroline Travel Ltd.
London, Greater London
2018.10 - Current
- Monitored and regulated bus services in real time to ensure reliability and compliance with TfL targets.
- Managed service disruptions while coordinating with drivers and depot teams to minimise impact.
Bus Driver
Metroline Travel Ltd.
London, Greater London
2016.08 - 2018.10
- Operated buses safely and in compliance with TfL regulations, maintaining schedule reliability and high service standards.
- Conducted daily vehicle safety checks and reported defects in line with operational procedures.
- Delivered excellent customer service, assisting passengers professionally.
- Liaised with Service Controllers (iBus) and Surface Control Centre (SCC) during incidents to ensure safety, efficiency, and minimal disruption to service.
Operation Supervisor
Yamato Transport Europe B.V.
London, Greater London
2012.10 - 2016.08
- Conducted job surveys and prepared quotations for domestic and international shipping.
- Managed transportation, packing, loading, and storage of goods for worldwide shipment.
Removal Operator
Nippon Trans Euro Ltd.
London, Greater London
2005.07 - 2012.09
• Transported, packed, loaded, and stored goods for domestic and international relocation.
Education
NVQ Level 3 - Sport and Exercise Science
Ealing, Hammersmith & West London College | 2008 – 2010
London, United Kingdom 2008.09 - 2010.06
NVQ Level 2 - Sport and Exercise Science
Moulton College
Northampton, Northamptonshire 2005.09 - 2008.07
GCSEs - General Secondary Education / Multiple Subjects (including English, Maths, Science)
Harrow High School & Sports College
London, United Kingdom 2001.09 - 2005.07
Skills
- Operational Control and Service Regulation – Bus Services
- Effective communication and problem-solving
- Time management and organisation
- Competent in Microsoft Excel and Microsoft Office tools
Languages
English
Fluent
Japanese
Native
Certification
- City & Guilds: Application of Number Level 1, ICT Level 2, Communication Level 2, Problem Solving Level 1, Working with Others Level 1
- City & Guilds Level 2 Certificate in Professional Bus Driving for London (2017)
- Hello London (TfL)– Module 2 Bus operations and customer service qualification (2017)
Affiliations
Outside of work, I enjoy running, which enhances my focus, resilience, and positive mindset. I also value spending quality time with my family, an experience that has strengthened my patience and organisational skills.
Timeline
Service Controller
Metroline Travel Ltd.
2018.10 - Current
Bus Driver
Metroline Travel Ltd.
2016.08 - 2018.10
Operation Supervisor
Yamato Transport Europe B.V.
2012.10 - 2016.08
NVQ Level 3 - Sport and Exercise Science
Ealing, Hammersmith & West London College | 2008 – 2010
2008.09 - 2010.06
NVQ Level 2 - Sport and Exercise Science
Moulton College
2005.09 - 2008.07
Removal Operator
Nippon Trans Euro Ltd.
2005.07 - 2012.09
GCSEs - General Secondary Education / Multiple Subjects (including English, Maths, Science)
Harrow High School & Sports College
2001.09 - 2005.07