WATHSALA SIVALINGAM
Sheffield
Summary
I am an Energetic And Enthusiastic Person Who Enjoys a Challenge and Achieving
Personal Goals to Combine the Academic Proficiency with the Practical Implication
for The Fulfillment Of Duties And Responsibilities Which Are Entrusted Upon Me,
and Whilst Looking For Unfailing Career Development by Adding Value for Both
Myself and for The Organization.
Overview
7
7
years of professional experience
Work History
Customer Service Assistant
WILKO RETAIL LTD SHEFFIELD
10.2018 - 08.2019
- Setting stock promotions/price reductions as appropriate
- Stock Management
- Restock Shelves
- Assisting customers in order to help them find what they need
- Ensuring stock levels are well maintained.
Customer Service Assistant
SHELL LITTLE WAITROSE Kingston Hill
08.2018 - 10.2018
- Check how much fuel a customer has bought using a computer display screen
- Operate the till and take cash, cheque and credit card payments
- Keep track of fuel levels in the fuel storage tanks
- Restock Shelves
- Order new stock and take deliveries
- Keep the forecourt and shop areas clean and tidy.
Retail Operative
PRIMARK
Kingston Upon Thames
10.2010 - 07.2013
- Advising & serving customers
- Processing payments
- Assisting customers in order to help them find what they need
- Ensuring stock levels are well maintained
- Promoting store cards or special offers
- Providing customers with information on pricing and product availability
- Arranging window displays
- Handling customer complaints
- Handling customers on to management.
Team Leader
AGEIS SERVICES LTD
12.2008 - 03.2010
- Develop and maintain broad knowledge of a company's business and technology requirements and needs
- Develop and maintain system plans including operational requirements, budget requirements and schedules
- Develop and implement MIS policies to ensure data accuracy and security
- Develop and implement standardized MIS procedures across all business applications
- Develop process improvements for increased efficiency and cost-effectiveness
- Plan and manage software and hardware installations
- Perform periodic maintenance and servicing of MIS systems to improve operational efficiency
- Monitor MIS performance regularly to avoid unplanned outages and downtimes
- Provide customer support for OS issues, network problems, software installations, etc
- Conduct training on MIS activities to increase staff expertise
- Supervise and motivate the MIS team to work collectively and efficiently
- Coordinate with the MIS team to ensure that technology, infrastructure and operational requirements are met
- Plan and manage upgrades of hardware and software systems
- Track and monitor security of hardware and software systems
- Recommend and implement new technology solutions to improve productivity.
Productivity Coordinator & Secretary
KAIZEN PRODUCTIVITY (Pvt) LTD
04.2004 - 09.2006
- Plan and coordinate project activities for timely completions
- Interact with various teams to coordinate project activities
- Participate in project design meetings and recommend improvements if needed
- Assist in project design and development activities
- Analyze and resolve project issues in a timely and accurate manner.
Customer Service Assistant ( Shift Supervisor )
VEEWIN PETROLEUM, TEXACO
- MORRISONS) SHEFFIELD
- Check how much fuel a customer has bought using a computer display screen
- Operate the till and take cash, cheque and credit card payments
- Keep track of fuel levels in the fuel storage tanks
- Restock Shelves
- Order new stock and take deliveries
- Keep the forecourt and shop areas clean and tidy
- Back Office Work
Education
Diploma - Computer Science
London School of Management
Diploma - Web Designing
Diploma - Internet & E
mail under Asian
Computers
Diploma - Computer Studies
Under Gateway Computer Systems, Ramanathan Hindu Ladies College
Skills
Commercial AwarenessLeadership skillsConfidenceStrong numerical and Analytical skillsAble to cope with PressureIT KnowledgeTeam WorkingDecision-makingCommunicationOrganisational skillsInterpersonal skills
Timeline
Customer Service Assistant
WILKO RETAIL LTD SHEFFIELD
10.2018 - 08.2019
Customer Service Assistant
SHELL LITTLE WAITROSE Kingston Hill
08.2018 - 10.2018
Retail Operative
PRIMARK
10.2010 - 07.2013
Team Leader
AGEIS SERVICES LTD
12.2008 - 03.2010
Productivity Coordinator & Secretary
KAIZEN PRODUCTIVITY (Pvt) LTD
04.2004 - 09.2006
Customer Service Assistant ( Shift Supervisor )
VEEWIN PETROLEUM, TEXACO
Diploma - Computer Science
London School of Management
Diploma - Web Designing
Diploma - Internet & E
mail under Asian
Computers
Diploma - Computer Studies
Under Gateway Computer Systems, Ramanathan Hindu Ladies College