Wasif Khan
London
Summary
IT professional with extensive knowledge of IT infrastructure and a strong ability to adapt to new technologies. Expertise in hardware troubleshooting, Windows operating systems, and IP addressing and routing. Proficient in configuring routers, switches, network cabling, and monitoring tools, with a solid understanding of TCP/IP protocols and VPNs. Committed to providing efficient solutions through advanced troubleshooting skills and practical experience with a 2-node Proxmox home server.
Overview
5
5
years of professional experience
Work history
Assistant manager
Boots the Chemist
London
2024.03 - Current
- Assisted in recruitment process to build effective workforce.
- Handled customer complaints to restore trust in brand.
- Increased staff productivity through comprehensive training programmes.
- Provided support to manager during audits for accurate reports.
- Updated electronic database to reflect current inventory status.
- Lead the store team to receive best stock-take result in over past 5 Years
- Increased pharmacy items by 7% vs the year before
Customer advisor
Boots the Chemist
London
2021.04 - 2024.03
- Stayed updated on company policies, enabling accurate information dissemination to customers.
- Maintained high-level product knowledge for accurate advice and recommendations.
- Resolved customer complaints effectively, maintaining brand reputation.
- Collaborated closely with colleagues to resolve complex customer issues swiftly.
Tax accountant assistant
City accountants
London
2021.06 - 2021.12
- Maintained strong relationships with clients through timely communication and professional service delivery.
- Assisted in year-end closing procedures to ensure accurate financial reporting.
- Pursued further accounting qualifications outside work hours; displayed commitment to personal growth.
- Contributed to team meetings by providing insightful suggestions for process improvements.
Education
Master of Science - Cyber Security and Emerging Threats
Middlesex University
London 09/2024 -
Bachelor of Science - Computer Science
Brunel University London
Uxbridge 09/2021 - 07/2024
Skills
- IT infrastructure understanding
- Adaptable to changing tech
- Hardware troubleshooting
- Windows operating systems proficiency
- IP addressing and routing
- Routers and Switches experience
- Network cabling knowledge
- Network monitoring tools
- Ethernet switches setup
- Networking concepts understanding
- TCP and IP knowledge
- Server hardware installation
- Virtual private networks
- Networking equipment procurement
- Troubleshooting
- Routing Protocols
Timeline
Assistant manager
Boots the Chemist
2024.03 - Current
Tax accountant assistant
City accountants
2021.06 - 2021.12
Customer advisor
Boots the Chemist
2021.04 - 2024.03
Master of Science - Cyber Security and Emerging Threats
Middlesex University
09/2024 -
Bachelor of Science - Computer Science
Brunel University London
09/2021 - 07/2024