Calum Johnson
Houston,Renfrewshire
Summary
Having left school at 15, I started working from the moment I turned 16. Starting as a team member at a KFC franchise, I worked effortlessly to ensure I was being the best worker I could. I quickly became a trainee shift runner, getting signed off days after my 18th Birthday. Shortly after I got offered to transfer to Costa (Same franchise) and become an Assistant Manager, where I have grew both professionally and personally. I would say customer interaction is my biggest strength, I strive to ensure customers have the best experience they can in the hopes the return as a regular.
Overview
2
2
years of professional experience
Work history
Assistant manager
The Adil Group (Costa)
Paisley, Renfrewshire
03.2025 - Current
- Coaching & supervising a team to drive sales, quality, customer service & speed
- Monitoring sales & targets both daily, weekly and monthly, implementing a recognition system to boost staff morale & push staff to reach these targets
- Launched & promoted new campaigns
- Cash handling, including solving till discrepancies, counting & submitting cash to be banked and counting tills at both the start & end of shifts
- Overseeing & managing stock levels, including placing orders strategically based on stock on hand, sales forecasts, etc, and finding solutions to stock variances
- Always serving customers with exceptional customer service skills, contributing to customers returning & boosting our review system
- Using various methods to upsell, driving sales
- Ensuring the store is kept presentable & organised at all times
- Implementing deployments, utilising the teams strengths
- Managing rotas, working around staffs availability and ensuring their is enough staff on during peak days & hours
Shift Runner
The Adil Group (KFC)
Paisley, Renfrewshire
09.2023 - 03.2025
- Managing staff on a shift basis, using deployments to utilise the teams strengths
- Training & coaching staff where necessary
- Dealing with customer complaints & queries
- Cash handling
- Serving customers with exceptional customer service
- Monitoring stock levels, avoiding shortages during peak hours.
Education
Gryffe High School
08/2018 - 05/2022
Skills
- Exceptional Customer Service
- Product display creativity
- Compliance awareness
- Time management
- Building customer relationships
- Staff management
- Task prioritisation
- Staff scheduling
- Sales analytics
- Profit and Loss Analysis
- IT infrastructure understanding
- Resilience under pressure
- Team Leadership
- Strategic planning
- Inventory control
- Recruitment and hiring practices
Timeline
Assistant manager
The Adil Group (Costa)
03.2025 - Current
Shift Runner
The Adil Group (KFC)
09.2023 - 03.2025
Gryffe High School
08/2018 - 05/2022