Summary
Overview
Work History
Education
Skills
Timeline
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Waqas Hafeez

Harehills,Leeds

Summary

Dedicated and customer focused professional with more then 7 years of experience in delivering exceptional service in fast paced retail shopping center environments. Skilled in addressing customer inquiries, resolving complaints efficiently,promoting positive shopping experiences.Ability to handle high pressure situations with professionalism excellent and problem solving skills.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Madinat Zayed Shopping Center
Dubai, United Arab Emirates
03.2021 - 04.2024
  • Welcome and assist shoppers with store locations, directions and mall information.
  • Provide details about the mall’s facilities, promotions and services.
  • Address and resolve customer complaints or escalate complex issues to management.
  • Handle lost and found services and maintain accurate records.
  • Promote loyalty programs, special offers and mall events.
  • Maintain daily logs of customer interactions and issues.
  • Keep the customer service desk organized and presentable.

Cafe Manager

Starbucks
Dubai, United Arab Emirates
02.2017 - 02.2021
  • Lead, train and manage a team of baristas and staff.
  • Ensure excellent customer service and handle customer complaints.
  • Oversee daily store operations and including cash handling.
  • Monitor store performance, drive sales and control expenses.
  • Ensure compliance with health, safety and company policies.
  • Monitor stock levels and manage inventory.
  • Control store expenses, including labor, supplies and waste.
  • Promote seasonal products and local promotions to boost sales.
  • Manage inventory, stock orders and supplier relationships.



Education

MSC IT with Project Management -

University of West of Scotland,
United Kingdom
04.2001 -

BS Computer Engineering -

COMSATS University
Lahore, Pakistan

Skills

  • Sales enquiry handling
  • Telesales techniques
  • Sales negotiating
  • Stock management
  • Administrative support

Timeline

Customer Service Representative

Madinat Zayed Shopping Center
03.2021 - 04.2024

Cafe Manager

Starbucks
02.2017 - 02.2021

MSC IT with Project Management -

University of West of Scotland,
04.2001 -

BS Computer Engineering -

COMSATS University

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Waqas Hafeez