Wallace Gwatidzo

• Train Trip Experience Leaders to reach high standard level to deliver excellent quality tours to travellers
• Train and equip the team(staff) to reach company goal on all products (tour) under my portfolio.
• Evaluate the office staff and trip experience leaders and give a report to regional office
• Analyses customer feedback and trends to drive process improvements.
• Built firm but respectful relationships with staff, leading by example and providing continued encouragement for high levels of motivation and satisfaction.
• Displayed ethical behaviour in line with code of conduct to set positive example for employees.
• Assessed daily operational needs and requirements and used team meetings to encourage staff goal-achievement.
• Analyze scores and comments from travellers and come up with actions plans to improve service delivery.

• Addressed enquiries, issues and concerns of tourists.
• Interpreted and translated languages for tourists to understand.
• Delivered engaging tours in English
• Developed special event tours for different times of years and tour groups.
• Lead tours around Southern Africa
• Work with camp/hotel manager and staff to get the best/excellent service to the travellers

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• Addressed enquiries, issues and concerns of tourists.
• Leading tours within Southern Africa
• Informed tourists regarding local currency and money changers.
• Maintained guest safety by running professional, organised tours.
• Operated motorised vehicles and equipment following health and safety standards.
• Entertained tour guests with fun props, stories and activities.