Angela Nicholson
Little Sutton
Summary
Experienced Assistant Service Manager skilled in team supervision, coordination and control. Built rapport and relationships to achieve business objectives. Coordinates people and resources well to achieve jobs within cost, quality and time constraints.
A high attention to detail and strong software skills. Experienced in office environments and adaptable to changing policies, procedures and principles, with an emphasis on compliance.
Extensive experience in data accuracy and management. Independent problem-solver focused on customer service and product development. Works well under tight deadlines.
Overview
15
15
years of professional experience
11
11
years of post-secondary education
Work history
Assistant service manager
Countess of Chester Hospital
Chester, Cheshire
05.2023 - Current
- Built firm but respectful relationships with staff, leading by example and providing continued encouragement for high levels of motivation and satisfaction.
- Prepared rotas and assigned workloads to achieve service targets.
- Devised and implemented improvements to service procedures, improving customer satisfaction scores.
- Supported departmental budget governance for expenditures, materials and labour.
- Produced tailored reporting and Business Intelligence data visualisations.
- Coached and mentored new team members to build high-performing team for optimum productivity.
- Assessed daily operational needs and requirements and used team meetings to encourage staff to achieve operational goals.
- Optimised processes by reviewing systems and exploring automated solutions.
- Resolved complex issues with strong analysis and investigations.
- Offered out of hours support and liaised with technical teams to restore services.
- Monitored operational progress against budgets for cost-effective service provision.
- Procured equipment and consumables to deliver on team goals.
Medical Staffing Coordinator
Countess of Chester Hospital
Chester, Cheshire
10.2016 - 04.2023
- Provided one-to-one coaching sessions to identify relevant training opportunities.
- Led payroll teams in verifying prompt, accurate staff and freelancer payments.
- Coordinated reference and background checks for compliance with right-to-work guidelines.
- Advised on contract and salary obligations to meet business and employee requirements.
- Investigated and documented workplace grievances to eliminate future incidents.
- Interviewed and hired staff fitting job and team requirements.
- Developed robust recruitment processes for high-performing operational teams.
- Built positive relationships with recruiters to source external job candidates.
- Wrote employee references for staff leaving company positions.
- Creation and maintenance of rotas
- Contract compliance in line with the BMA
Rota Manager/Scanner
City Walls Medical Centre
Chester, Cheshire
07.2009 - 07.2016
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Delivered front of house duties with warm and professional manner.
- Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
- Answered and helped resolve enquiries from patients
- Handled and processed sensitive documents in line with data confidentiality regulations.
- Advised team members on appropriate scanning methods, offering technical support as necessary.
- Achieved fast and accurate results across medical scanning projects.
- Monitored scanned material for faults and flaws, swiftly resolving errors for accurate data processing.
- Created and processed digital files with continued dedication to confidentiality.
- Prioritised incoming work and managed production schedules to meet deadlines.
- Handled medical scanning material safely and responsibly in line with regulations.
Education
Bachelor of Science - Criminology
University of Chester
Chester 09.2004 - 06.2008
A-Levels - English, Welsh, Religious Education
Ysgol Syr Thomas Jones
Amlwch, Anglesey 09.1997 - 07.2004
Skills
- Methodical planning
- Motivational leadership
- Staff development
- Budgetary governance
- Service management
- Expense tracking
- Excel spreadsheets
- Managing purchasing activities
- Executive presentation development
- Schedule management
- Technologically savvy
- Database management
- Inventory purchasing
- Data entry
- Dictation experience
- Database maintenance
- Prioritisation and time management
- Confidentiality understanding
- Meeting planning
- DPA guideline compliance
- Report writing
- Report analysis
- Payroll processing
- Preparing contracts
- Office staff leadership
- Microsoft Office proficiency
- Business writing
Timeline
Assistant service manager
Countess of Chester Hospital
05.2023 - Current
Medical Staffing Coordinator
Countess of Chester Hospital
10.2016 - 04.2023
Rota Manager/Scanner
City Walls Medical Centre
07.2009 - 07.2016
Bachelor of Science - Criminology
University of Chester
09.2004 - 06.2008
A-Levels - English, Welsh, Religious Education
Ysgol Syr Thomas Jones
09.1997 - 07.2004