Venkat Kumar E.S
Coimbatore ,India
Summary
Dedicated executive administrative professional with extensive experience in operational coordination, planning and support. Background working with confidential information, strict processes and ambitious targets. Thrives under pressure in high tempo environment to meet tight deadlines.
Overview
1
1
Certification
Work history
Assistant Service Manager
Maverick motors
Madurai, India
03 2024 - Current
- Drafted documents and reports for management review.
- Photocopied and printed presentations and reports for meetings.
- Sourced and ordered office supplies within allocated budget.
- Partnered with management to implement processes and complete special projects.
- Arranged supplies, documents and spaces for meetings.
- Scheduled meetings, conferences and appointments.
- Supervised administrative work Front office and set goals for staff.
Senior Service Advisor
Sga cars India pvt ltd
Coimbatore , India
07 2023 - 02 2024
- Promoted dealership to prospective customers by distributing flyers.
- Informed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing car.
- Educated customers regarding regular maintenance protocols to preserve conditions of vehicles.
- Consulted with mechanics for necessary repairs and provided cost estimates to customers.
- Notified customers about service changes or car pick-up schedules.
- Booked appointments and managed vehicle drop-off pick-up.
- Responded to customer requests with friendly, knowledgeable service and support.
- Upsold products and services to customers to complement orders.
- Recorded details regarding car issues to maintain proper documentation.
- Oversaw workflow and schedule of dealership to entail smooth process.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Suggested add-on services that would be helpful to customers and improve bottom line.
Senior service advisor
Ramani cars pvt ltd
Coimbatore , India
09 2021 - 07 2023
- Maintaining positive customer relationships to ensure repeat business.
- Recorded details regarding car issues to maintain proper documentation.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Greeted and escorted customers to mechanics in charge.
- Tested cars to determine accuracy of repairs.
- Informed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing car.
- Responded to customer requests with friendly, knowledgeable service and support.
- Upsold products and services to customers to complement orders.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Collaborated with service technicians to order parts for customers.
- Booked appointments and managed vehicle drop-off pick-up.
- Oversaw workflow and schedule of dealership to entail smooth process.
- Calculated costs, processed payments and provided receipts.
- Promoted dealership to prospective customers by distributing flyers.
- Educated customers regarding regular maintenance protocols to preserve conditions of vehicles.
- Notified customers about service changes or car pick-up schedules.
- Responded to questions regarding service outcomes and resolved complaints.
- Consulted with mechanics for necessary repairs and provided cost estimates to customers.
Floor supervisor
Ramani cars pvt ltd
Coimbatore , India
05 2018 - 07 2021
- Consistently exceeded revenue KPIs, enforcing performance standards, policies and procedures across all levels of venue operations
- Maintained high general appearance standards, inspecting floor staff for correct, clean complete uniform, name tags.
- Consistently improved product knowledge of floor staff.
Service advisor
Ramani cars pvt ltd
Coimbatore , India
06 2016 - 04 2018
- Collaborated with service technicians to order parts for customers.
- Promoted dealership to prospective customers by distributing flyers.
- Responded to questions regarding service outcomes and resolved complaints.
- Calculated costs, processed payments and provided receipts.
- Upsold products and services to customers to complement orders.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Consulted with mechanics for necessary repairs and provided cost estimates to customers.
- Notified customers about service changes or car pick-up schedules.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Recorded details regarding car issues to maintain proper documentation.
- Maintaining positive customer relationships to ensure repeat business.
Technician
Jhanavi motors pvt Ltd (Audi coimbatore)
Coimbatore , India
06 2014 - 05 2016
- Addressed technical support requests and completed effective resolutions within given timeframes.
- Followed preventive maintenance schedule and updated documentation to show completed work.
- Conducted equipment inspections and safety checks to verify proper functionality.
- Programmed and operated specialised equipment and verified proper functionality.
- Diagnosed and resolved software and hardware faults and reported on root causes.
- Complied with all lock-out and tag-out procedures, repairing equipment safely and quickly to reduce downtime.
- Troubleshot and resolved technical issues to restore functionality.
- Installed and repaired electrical and mechanical components and systems to meet project specifications.
Education
Vg-tap - Volkeswagen Group Technical Apprenticeship Program
G.D.Naidu
01/2014 - 05/2014
Basic Automobile Engineering - Basic Automobile Technology
G.D.Naidu
10/2013 - 12/2013
Diploma In Mechanical Engineering - Mechanical
Sathyabama university
07/2008 - 05/2011
Sslc - Secondary School
Vidhyaa vikas hr sec school
06/2005 - 05/2011
Skills
- Budgetary governance
- Methodical planning
- Service management
- Motivational leadership
- Staff development
- Microsoft Office proficiency
- Prioritisation and time management
- Database management
- Filing experience
- Excel proficiency
- Report analysis
- Business correspondence
- Vendor relations skills
Certification
- certified service advisor of volkeswagen
Accomplishments
- Best exteneded warranty seller for the year 2016
- Best supervisor award for highest productivity and sameday delivery for the year 2020
- Best tyre seller award for the year 2022 total 320 tyres in 6 months
Languages
Tamil
Native
English
Advanced
Timeline
Assistant Service Manager
Maverick motors
03 2024 - Current
Senior Service Advisor
Sga cars India pvt ltd
07 2023 - 02 2024
Senior service advisor
Ramani cars pvt ltd
09 2021 - 07 2023
Floor supervisor
Ramani cars pvt ltd
05 2018 - 07 2021
Service advisor
Ramani cars pvt ltd
06 2016 - 04 2018
Technician
Jhanavi motors pvt Ltd (Audi coimbatore)
06 2014 - 05 2016
Vg-tap - Volkeswagen Group Technical Apprenticeship Program
G.D.Naidu
01/2014 - 05/2014
Basic Automobile Engineering - Basic Automobile Technology
G.D.Naidu
10/2013 - 12/2013
Diploma In Mechanical Engineering - Mechanical
Sathyabama university
07/2008 - 05/2011
Sslc - Secondary School
Vidhyaa vikas hr sec school
06/2005 - 05/2011