Summary
Overview
Work History
Education
Skills
Timeline
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Vrunda Agarwal

London

Summary

Dedicated and results-driven professional with a Master's degree in Accounting and Finance from Queen Mary University of London, specializing in creating exceptional customer experiences in the retail sector. Boasts a strong foundation in finance and a proven track record of leveraging communication and problem-solving skills to elevate customer satisfaction levels. Experienced in developing effective strategies to engage customers, manage feedback, and enhance the shopping environment. Committed to employing a customer-first approach while applying financial expertise to contribute to organizational success and build lasting customer relationships.

Overview

2
2
years of professional experience
5
5
years of post-secondary education

Work History

Sales Assistant

UNIQLO UK
London
10.2023 - 01.2024
  • Improved customer satisfaction by 15% as a key liaison, earning management's appreciation.
  • Boosted in-store purchases by 10% through enhanced fitting room service, often working extra hours during peak periods.
  • Increased customer loyalty by 20% with personalized product assistance, recognized for exceptional store contributions.
  • Led a sales floor organization project, raising shopping experience satisfaction by 25% and receiving praise for dedication.
  • Elevated sales by 20% through expert knowledge of 50+ products, commended for outstanding service.
  • Promoted team collaboration and flexibility, appreciated by management for additional work commitment.

Assistant Manager

Vikram Ceramica
Ahmedabad
08.2022 - 12.2022
  • Guided 50+ daily customers in selecting ceramics, boosting shopping experience through personalized recommendations.
  • Led weekly inventory organization, enhancing store layout and customer navigation by 30%.
  • Resolved 20 daily inquiries/complaints, raising customer satisfaction scores by 25% through feedback implementation.
  • Exceeded monthly sales targets by 15% with the team, aiding in achieving annual store goals through up-selling.

Sales Assistant

Mittal Cotex Pvt India Ltd.
Ahmedabad
02.2022 - 07.2022
  • Efficiently managed cash transactions for 500+ customers monthly, ensuring accuracy and speed, which contributed to a 25% reduction in queue times at the register.
  • Delivered outstanding customer service, resolving 100+ customer inquiries and issues monthly, leading to a 95% satisfaction rating and a 30% increase in repeat customers.
  • Conducted weekly stock checks, identifying and rectifying discrepancies within 24 hours, which minimized stockouts by 20% and ensured product availability.
  • Utilized effective upselling techniques to recommend complementary products, boosting accessory sales by 20% and enhancing overall customer purchase satisfaction.

Education

BBA Hons Accounting & Finance -

Ahmedabad University
Ahmedabad, Gujarat
08.2019 - 06.2023

MSc Accounting & Finance -

Queen Mary University of London
09.2023 - 09.2024

Skills

  • Microsoft Office (Excel, Word, PowerPoint)
  • Project Leadership
  • Customer Service
  • Teamwork
  • Attention to detail
  • Communication Skills
  • Problem Solving

Timeline

Sales Assistant

UNIQLO UK
10.2023 - 01.2024

MSc Accounting & Finance -

Queen Mary University of London
09.2023 - 09.2024

Assistant Manager

Vikram Ceramica
08.2022 - 12.2022

Sales Assistant

Mittal Cotex Pvt India Ltd.
02.2022 - 07.2022

BBA Hons Accounting & Finance -

Ahmedabad University
08.2019 - 06.2023
Vrunda Agarwal