Vrunda Agarwal
London
Summary
Dedicated and results-driven professional with a Master's degree in Accounting and Finance from Queen Mary University of London, specializing in creating exceptional customer experiences in the retail sector. Boasts a strong foundation in finance and a proven track record of leveraging communication and problem-solving skills to elevate customer satisfaction levels. Experienced in developing effective strategies to engage customers, manage feedback, and enhance the shopping environment. Committed to employing a customer-first approach while applying financial expertise to contribute to organizational success and build lasting customer relationships.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work history
Sales Assistant
UNIQLO UK
London
2023.10 - 2024.01
- Improved customer satisfaction by 15% as a key liaison, earning management's appreciation.
- Boosted in-store purchases by 10% through enhanced fitting room service, often working extra hours during peak periods.
- Increased customer loyalty by 20% with personalized product assistance, recognized for exceptional store contributions.
- Led a sales floor organization project, raising shopping experience satisfaction by 25% and receiving praise for dedication.
- Elevated sales by 20% through expert knowledge of 50+ products, commended for outstanding service.
- Promoted team collaboration and flexibility, appreciated by management for additional work commitment.
Assistant Manager
Vikram Ceramica
Ahmedabad
2022.08 - 2022.12
- Guided 50+ daily customers in selecting ceramics, boosting shopping experience through personalized recommendations.
- Led weekly inventory organization, enhancing store layout and customer navigation by 30%.
- Resolved 20 daily inquiries/complaints, raising customer satisfaction scores by 25% through feedback implementation.
- Exceeded monthly sales targets by 15% with the team, aiding in achieving annual store goals through up-selling.
Sales Assistant
Mittal Cotex Pvt India Ltd.
Ahmedabad
2022.02 - 2022.07
- Efficiently managed cash transactions for 500+ customers monthly, ensuring accuracy and speed, which contributed to a 25% reduction in queue times at the register.
- Delivered outstanding customer service, resolving 100+ customer inquiries and issues monthly, leading to a 95% satisfaction rating and a 30% increase in repeat customers.
- Conducted weekly stock checks, identifying and rectifying discrepancies within 24 hours, which minimized stockouts by 20% and ensured product availability.
- Utilized effective upselling techniques to recommend complementary products, boosting accessory sales by 20% and enhancing overall customer purchase satisfaction.
Education
BBA Hons Accounting & Finance -
Ahmedabad University
Ahmedabad, Gujarat 2019.08 - 2023.06
MSc Accounting & Finance -
Queen Mary University of London
2023.09 - 2024.09
Skills
- Microsoft Office (Excel, Word, PowerPoint)
- Project Leadership
- Customer Service
- Teamwork
- Attention to detail
- Communication Skills
- Problem Solving
Timeline
Sales Assistant
UNIQLO UK
2023.10 - 2024.01
MSc Accounting & Finance -
Queen Mary University of London
2023.09 - 2024.09
Assistant Manager
Vikram Ceramica
2022.08 - 2022.12
Sales Assistant
Mittal Cotex Pvt India Ltd.
2022.02 - 2022.07
BBA Hons Accounting & Finance -
Ahmedabad University
2019.08 - 2023.06