Volkan Mert
Manchester,Trafford
Summary
Sales Manager with record of success in enabling strong revenue growth through end-to-end sales management. Focused on continuous improvement using market knowledge, competitor research, innovation and team motivation. Always looking for opportunities to bring in and retain customers.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Sales Manager
Mitsubishi Heavy Industries Air-Conditioning Europe, Ltd
Istanbul
01.2021 - 09.2023
- Monitored sales team performance, providing effective training to help reach revenue and profit targets.
- Increased year-on-year sales by 15-20%, implementing strategic business growth and retention initiatives.
- Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.
- Planned and developed strategies to increase sales territory positioning, exceeding company targets.
- Interfaced with customers, determined needs, provided recommendations and up-sold services.
- Generated company growth through market expansion and sales.
- Identified and qualified new sales prospects to continually meet targets.
- Carried out sales visits to current and prospective customers.
- Collected customer and market feedback and reported information to company leadership.
Senior Sales Executive
Mitsubishi Heavy Industries Air-Conditioning Europe, Ltd
Istanbul
01.2017 - 01.2021
- Assisting the sales manager
- Realising the monthly, quarter and annually sales targets.
- Organising the weekly meetings in order to determine the sales activities.
- Reporting and managing turnover and risks of the dealers.
- Negotiated and closed sales to secure profitable deals and contracts.
- Closed a record £1,000.000 sale, earning company-wide recognition and promotion.
- Directed corporate training, coaching and upskilling of 4 new employees, improving team revenue potential.
- Developed profitable relationships with high-spending clientele by successfully employing rapport-building techniques.
- Tailored sales approach to meet individual client needs, nurturing meaningful relationships to drive revenue.
- Expertly negotiated contracts and packages to optimise yields.
Sales Engineer
Mitsubishi Heavy IndustriesAir-Conditioning Europe
Istanbul
05.2013 - 06.2017
- Sales of AC products (MITSUBISHI HEAVY) to the customers.
- Utilised comprehensive HVAC knowledge to provide expert advice to clients, aiding further sales opportunities.
- Managed a diverse portfolio accounts across sales patch, consistently meeting company demands.
- Delivered monthly revenue through developed sales, relationship-building and negotiation abilities.
- Making deals with the customers.
- Finding new dealers in the market.
- Reporting and managing turnover and risks of the dealers.
- Making presentations to the customers.
- Led customer trials to demonstrate value, features and capability of product and services.
- Handled multiple enquiries whilst maintaining outstanding customer service.
Regional Sales Representative
Vaillant Group
Istanbul
04.2011 - 05.2013
- Organizing the dealers and manage their risks and turnover.
- Finding new customers-dealers, for targets in the market.
- Managing the marketing activities and reporting to the manager the return of these activities.
- Solving the problem and complaints from customer-dealers.
- Making presentations to the end-users.
- Increased revenue through upselling and consistent contract renewals.
Sales Representative
FLÄKTGROUP
Istanbul
06.2010 - 05.2011
- Selling the fans (FLAKTWOODS origin UK and Sweden) to the customers and contractors.
- Preparing the offers and contracts.
- Visiting mechanical firms (HVAC) and purchasing departments of potential clients in responsible region.
- Increased revenue by acquiring new customers and determining needs to offer relevant products.
- Resolved customer concerns promptly to maintain satisfaction.
- Contacted satisfied customers to offer additional services.
- Completed customer searches to generate new leads.
Education
Master's degree - Marketing and Logistics Management
Galatasaray University
Istanbul, Turkey 02.2015 - 04.2017
Bachelor's degree - Mechanical Engineering
Balikesir University
Balikesir, Turkey 09.2004 - 01.2009
Twin Language School
London 03.2009 - 02.2010
Skills
- Excellent communication skills
- B2B sales (10 years)
- Management (10 years)
- Customer acquisition and retention
- Customer relationship management
- Analytics
- Persuasive negotiations
- Problem management
- Sales and market development
- Account Management
- Microsoft Office
- Energetic
Languages
English
Upper intermediate
Turkish
Native
German
Beginner
Certification
- Introduction in most advanced Techonologies and Organization Regensburg-Germany
- Flakt Group Fan Academy Colchester-England
Hobbies
Watching movie,
Playing tennis and football,
Travelling,
Sudoku
References
Zafer Sarı General Manager
Mitsubishi Heavy Industries Air Conditioning Ltd, Istanbul Turkey
Timeline
Sales Manager
Mitsubishi Heavy Industries Air-Conditioning Europe, Ltd
01.2021 - 09.2023
Senior Sales Executive
Mitsubishi Heavy Industries Air-Conditioning Europe, Ltd
01.2017 - 01.2021
Master's degree - Marketing and Logistics Management
Galatasaray University
02.2015 - 04.2017
Sales Engineer
Mitsubishi Heavy IndustriesAir-Conditioning Europe
05.2013 - 06.2017
Regional Sales Representative
Vaillant Group
04.2011 - 05.2013
Sales Representative
FLÄKTGROUP
06.2010 - 05.2011
Twin Language School
03.2009 - 02.2010
Bachelor's degree - Mechanical Engineering
Balikesir University
09.2004 - 01.2009
- Introduction in most advanced Techonologies and Organization Regensburg-Germany
- Flakt Group Fan Academy Colchester-England
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