Vivienne Stephens
Southampton,Hampshire
Summary
Highly driven self motivated member of the evening housekeeping team responsible for following all policies to ensure the highest standards of cleanliness of theatres and surrounding areas. Able to affectively communicate with all departments that we support which includes theatres, SSD outpatients, recovery and porters.
Punctual, friendly with a positive attitude towards work. Able to take on extra tasks required including the changing of shifts to support other housekeeping team members.
Overview
44
44
years of professional experience
4
4
years of post-secondary education
Work History
Evening theatre cleaner
Spire Healthcare
Southampton, Hampshire
12.2021 - Current
- Took on additional responsibilities during staff shortages demonstrating flexibility and commitment.
- Performed routine checks on cleaning supplies inventory to avoid running out of key items.
- Adhered strictly to company policies regarding correct use of chemicals, reducing potential health risks.
- Worked quickly to complete cleaning within allotted timeframes.
- Emptied and cleaned trash cans following procedures.
- Safely stored cleaning solutions, equipment and chemicals.
- Followed health and safety guidelines to properly dispose of waste and toxic materials.
Health care assistant
Spire Healthcare
Southampton, Hampshire
09.2020 - 12.2021
- Collecting and transferring patients.
- Prepare theatres for surgery.
- Assisted in the anaesthetic room.
- Completion of paperwork.
- Ensured that any equipment needed, available, or located was done so in a timely manner.
Health care assistant
Southampton General Hospital
Southampton, Hampshire
05.2019 - 09.2020
- Collecting and transferring patients.
- Prepare theatres for surgery.
- Assisted in the anaesthetic room.
- Completion of paperwork.
- Ensured that any equipment needed, available, or located was done so in a timely manner.
Front of house assistant
Ronald Mcdonald House
Southampton, Hampshire
08.2014 - 12.2019
- Enhanced experience by providing warm, friendly service, welcoming families, corporate guests, and signing in contractors.
- Taking phone referrals from the hospital.
- Data entry and filling.
- Taking conference-room bookings.
- Cash handling and entering information onto finance documents.
- Organising events and parties
Front of house team member
McDonald's
Southampton, Hampshire
02.2006 - 03.2014
- Maintained high standards of customer service during peak times.
- Communicated effectively with kitchen staff to ensure timely delivery of meals.
- Handled complaints effectively, resulting in increased customer satisfaction.
- Assisted guests with queries or requests for optimal guest experience.
Night replenishment assistant
Tesco
Southampton, Hampshire
01.1996 - 03.1999
- Ensured smooth operation by restocking shelves effectively during night shift.
- Maintained cleanliness of store area for better customer experience.
- Improved availability of goods with diligent shelf replenishment.
- Organised stock room to increase work efficiency.
Factory worker
British Gas
Southampton, Hampshire
03.1993 - 06.1996
- Improved production efficiency by diligently maintaining machinery.
- Ensured safety protocols for reducing on-site accidents.
- Achieved high-quality products with careful handling of materials.
- Followed strict quality control measures to maintain product standards.
Pub manager
Whitbread PLC
Southampton, Hampshire
03.1988 - 03.1991
- Managed daily operations, ensuring smooth running of pub.
- Increased customer loyalty by delivering excellent service consistently.
- Dealt with customer complaints effectively, restoring client trust and confidence.
- Maintained stock levels, preventing shortages or excesses that could affect profit margins.
- Oversaw cash handling procedures for secure financial transactions.
- Coordinated staff schedules to avoid understaffing during peak times.
- Ensured high standards of cleanliness with regular inspections and cleaning duties.
Machine operator
British American Tobacco
, Hampshire
01.1981 - 06.1986
- Ensured smooth running of machinery by performing regular maintenance.
- Implemented safety measures for reduced workplace accidents.
- Operated heavy machinery to increase production rate.
- Troubleshot mechanical issues, minimising downtime.
Education
GCSEs -
Milbrook Community School
Southampton 09.1977 - 06.1981
Skills
- First-aid trained
- Fire marshal trained
- Health and safety compliance
- Time management
- Customer service orientated
- Strong initiative
- Positive attitude
- Flexible work schedule
- Adaptable under pressure
- Reliable attendance
- Floor buffer operation
- Chemical mixing and storage
- High cleanliness standards
Timeline
Evening theatre cleaner
Spire Healthcare
12.2021 - Current
Health care assistant
Spire Healthcare
09.2020 - 12.2021
Health care assistant
Southampton General Hospital
05.2019 - 09.2020
Front of house assistant
Ronald Mcdonald House
08.2014 - 12.2019
Front of house team member
McDonald's
02.2006 - 03.2014
Night replenishment assistant
Tesco
01.1996 - 03.1999
Factory worker
British Gas
03.1993 - 06.1996
Pub manager
Whitbread PLC
03.1988 - 03.1991
Machine operator
British American Tobacco
01.1981 - 06.1986
GCSEs -
Milbrook Community School
09.1977 - 06.1981
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