Jessie Cooper
Truro,Cornwall
Summary
I joined Primark back in January 2023, co-manage Kidswear which generated 1.8 million TY. I create a positive atmosphere and encourage my team to deliver their best. I am a keen and quick learner with a hard-working ethos. I pride myself on being able to work as a team and independently in various situations. I believe no problem is ever too big to solve and will use all my knowledge & experience to complete tasks quickly and effectively. (Please see cover letter attached separately).
Overview
11
11
years of professional experience
Work history
Team Manager
Primark
Truro, Cornwall
2023.01 - Current
- Successfully co-managed department with an increase of 23.5k on LY and 69.5k up on budget
- E-time trained
- Product ordering (PSR) optimising stock levels to maximise department sales.
- Delivering strong customer service and coaching/encouraging my team to follow
- Managing colleagues holidays through Workday & Excel
- Giving regular feedback and recognition to my department team
- Motivating and coaching colleagues to help them achieve their goals and gain confidence/pride in the work.
- Creating a safe space for all colleagues using Primark's wellbeing resources
- Supporting ER protocol i.e. absence management, return to work, leavers interviews and note-taking
- Managing stock file accuracy across departments, actioning minus & never solds
- Making commercial and visual decisions for departments using a range of data i.e. PLP's, Planograms, Top 5/10's, SAS
- Creating good working relationships with VM's to ensure departments look their best and create maximum customer experience
- Supporting fellow managers with their workloads and helping them achieve the optimal potential from their departments
- Great understanding of commercial reports and floor walks for Store & Area Manager
Store Manager
New Look Retailers
Falmouth, Cornwall
2018.12 - 2022.12
- Supervised and led 10 shop floor employees.
- Built loyal customer bases by delivering excellent service 'VOTC' and ensuring availability of in-demand products.
- Delivered excellent service, greeting customers warmly and delivering faultless assistance throughout omni-channel .
- Led and motivated team to consistently meet and exceed monthly sales goals/KPIs.
- Co-managed regional Voice Reps and regional "People person".
- Communicated product benefits confidently and enthusiastically, effectively engaging customers to increase sales likelihood.
- Resolved customer problems by answering questions, investigating concerns and building positive rapport.
- Hired, trained and supervised teams of 6+, motivating to meet weekly sales goals through targeted staff mentoring.
- Recruited and trained motivated, hard-working staff for store.
- Trained new staff on store procedures and policies, developing knowledgeable, confident teams.
- Addressed and corrected sales staff communication issues in tactful and effective manner.
- Delivered training and appraisals to build staff performance.
- Managed staff scheduling and payroll to optimise performance & budgeting.
- Updated store pricing, signage and merchandising based on current promotions, heightening customer interest.
- Ensured visually appealing, effective product displays using proven experience in visual merchandising.
- Oversaw inventory tracking, management and counts, maintaining accurate stock records.
- Closely monitored premises for suspicious activity, aiding loss prevention and maximising store security.
- Monitored stock levels and wrote timely order supply requests to replenish merchandise.
- Analysed sales and marketing information to update strategic plans (SWAT).
- Limited financial discrepancies, accurately controlling monthly operations budget while delivering positive results.
Retail Supervisor
New Look Retailers
Truro, Cornwall
2018.05 - 2018.12
Retail Sales Advisor
New Look Retailers
Truro, Cornwall
2014.11 - 2018.05
Education
NVQ Level 3 - Nail Technology
Truro College
Truro05.2015
NVQ Level 3 - Makeup, Hair & Theatre
Truro College
Truro05.2014
NVQ Level 2 - Beauty Therapy
Truro College
Truro05.2013
A-Levels - As Communication & Culture
Truro College
Truro06.2012
A-Levels - As Sociology
Truro College
Truro06.2012
GCSEs - English, Maths, Science, I.T., Child development, Art, Geography, Food technology
Penair School
Truro06.2011
Skills
- Customer satisfaction
- Effective communication & listening skills
- Employee training & development
- Recruitment (Brassring)
- Loss prevention
- Inventory control
- Stock ordering (PSR)
- Store management
- Department management
- Leadership skills
- Team-orientated
- Retail sales
- Good understanding of Microsoft Office
- Cost management
- File and records management
- Trustworthy
- Employee relations
- Wellbeing Champion
- E-Time/Payroll trained
- First-Aid trained
Timeline
Team Manager
Primark
2023.01 - Current
Store Manager
New Look Retailers
2018.12 - 2022.12
Retail Supervisor
New Look Retailers
2018.05 - 2018.12
Retail Sales Advisor
New Look Retailers
2014.11 - 2018.05
NVQ Level 3 - Nail Technology
Truro College
NVQ Level 3 - Makeup, Hair & Theatre
Truro College
NVQ Level 2 - Beauty Therapy
Truro College
A-Levels - As Communication & Culture
Truro College
A-Levels - As Sociology
Truro College
GCSEs - English, Maths, Science, I.T., Child development, Art, Geography, Food technology
Penair School