VISWANATHAN BALASUBRAMANIAN
Rochester
Summary
Enthusiastic person with proven leadership talents and relationship-building skills gained during 2years of experience in optical field. Proficient in operating registers, processing payments and maintaining store security. Highly organized, responsible and resourceful.
Overview
3
3
years of professional experience
Work History
Optical Consultant
Boots Opticians
02.2024 - Current
- Educated customers about proper eyecare techniques, including cleaning methods and safe storage practices for glasses and contacts.
- Conducted regular quality control checks on incoming inventory items, ensuring that all products met company standards before being presented for sale.
- Enhanced store sales by assisting clients in selecting frames, lenses, and lens coatings based on their specific needs and preferences.
- Improved customer satisfaction by providing personalized optical consultations and recommending appropriate eyewear solutions.
- Assisted with billing inquiries, insurance claims processing, and payment transactions for seamless customer experience.
- Implemented streamlined appointment scheduling system that improved staff productivity while minimizing patient wait times.
- Mentored new team members on best practices in optical consulting, leading to increased employee retention rates within organization.
- Collaborated with optometrists to provide comprehensive eye care services, including contact lens fittings and eyeglass adjustments.
- Maintained clean and organized retail environment, presenting products attractively to entice potential buyers.
- Boosted overall store performance by identifying opportunities for cross-selling additional products such as lens cleaning solutions and accessories.
- Demonstrated flexibility and adaptability by providing support in various roles within the optical center as needed during busy periods or staff absences.
- Explained benefits and features of available current eyewear to meet patient needs and preferences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Clinical Optometrist, Practise Manager
B&B Optical
11.2021 - 07.2023
- Educated patients on optical health and disease prevention
- Issued contact lens and eyeglasses prescriptions to address diverse vision conditions and deficiencies
- Offering personalized advice on eye health, vision correction, and preventive measures
- Assisting patients in selecting frames, lenses, and other optical accessories
- Ensuring accurate measurements for fitting and adjusting glasses
- Collaborating with ophthalmologists, healthcare professionals, and support staff for comprehensive patient care.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
Master of Science - Health care management
University of Kent
United Kingdom08.2024
Bachelor of Science - Bachelor of Optometry
Sri Ramachandra Institute of Higher Education
India08.2021
Skills
- Leadership management
- Time management
- Decision-Making
- Team Leadership & Development
- Employee Supervision
- Understanding Store Policies
- Risk Analysis
- Daily store activities
- Team Motivation and Leadership
- Store planning
- Store Maintenance Knowledge
- Sales and Marketing Leadership
- Problem-solving abilities
- Digital fundus camera operation
- Eye examinations
- Refractive eye surgery
- Issue identification and diagnosis
- Binocular vision tests
- Field screener operation
- Payroll Administration
- Contact lens
- Eyeglasses prescription
- Eyeglass fitting
- Record Keeping
- Foreign body removal
Languages
English
Tamil
Hindi
Affiliations
- Registered as optometrist in Optometry Council of India
Timeline
Optical Consultant
Boots Opticians
02.2024 - Current
Clinical Optometrist, Practise Manager
B&B Optical
11.2021 - 07.2023
Master of Science - Health care management
University of Kent
Bachelor of Science - Bachelor of Optometry
Sri Ramachandra Institute of Higher Education
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