Mandy Tan
London,United Kingdom
Summary
Dynamic customer service professional with strong multitasking, communication, and analytical skills. Proficient in Salesforce and fluent in English, Mandarin, Cantonese, Malay, and Hakka. Skilled in problem-solving, teamwork, and time management, with a proven ability to perform under pressure and drive results.
Overview
22
22
years of professional experience
2017
2017
years of post-secondary education
Work history
Optical consultant
Specsavers Opticians
Orpington, Bromley
2023.02 - 2025.07
- Advised clients on eyewear solutions, fittings, and adjustments.
- Recommended lens and frame options by balancing needs, style, and cost.
- Translated and adapted communication to support customers of all ages.
- Delivered strong customer care while contributing to top team performance.
- Managed high workloads, strengthening problem-solving and time management.
Freelance Party and Event Make-up Artist
Ping Pong Restaurant
London
2019.01 - 2023.02
- Provide a wide range of make-up, events and party service to make the guests feel welcome and glamorous.
Customer Care Representative and Beauty Advisor
GIV & Co UK LTD
Chislehurst
2020.01 - 2023.01
- Assist customers by providing exceptional customer service.
- Stay up-to-date on current and emerging trends to increase professional value and meet diverse client needs in.
Sales Executive and Bridal Stylist (Part-time)
David's Bridal
Stratford
2019.01 - 2020.01
- Help clients to create the most suitable image by choosing the right clothes and accessories that fit the clients' body type and individual needs.
- Monitor achievement of sales target.
Beauty Sales Consultant (Part-time)
Christine Dior Perfume and Cosmetics John Lewis
Oxford Street
2016.01 - 2019.01
- Cosmetic and skincare specialist.
- Meet sales goals while offering personalized customer service and maintaining long-lasting relationships with clients.
- Execute marketing activities to increase sales.
Sales Executive and Makeup Artist
Bobbi Brown Cosmetics
John Lewis Oxford Street
2004.01 - 2016.01
Education
LCCI Accounting -
Shen Jai Collage of Commerce
Malaysia, Ipoh 1990.01 - 1992.01
Makeup and Hair -
London College of Fashion
LondonSkills
- Customer Service
- Multi-task Management
- Working Knowledge in Salesforce
- Communication Skills
- Analytical skills
- Problem solving
- Critical thinking
- Teamwork
- Time management
- Keeping calm under pressure
- Diligence
- Interpersonal skills
Languages
Chinese (Cantonese)
Native
Chinese (Mandarin)
Native
English
Fluent
Hakka
Advanced
Malay
Advanced
Timeline
Optical consultant
Specsavers Opticians
2023.02 - 2025.07
Customer Care Representative and Beauty Advisor
GIV & Co UK LTD
2020.01 - 2023.01
Freelance Party and Event Make-up Artist
Ping Pong Restaurant
2019.01 - 2023.02
Sales Executive and Bridal Stylist (Part-time)
David's Bridal
2019.01 - 2020.01
Beauty Sales Consultant (Part-time)
Christine Dior Perfume and Cosmetics John Lewis
2016.01 - 2019.01
Sales Executive and Makeup Artist
Bobbi Brown Cosmetics
2004.01 - 2016.01
LCCI Accounting -
Shen Jai Collage of Commerce
1990.01 - 1992.01
Makeup and Hair -
London College of Fashion