Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Mandy Tan

Mandy Tan

London,United Kingdom

Summary

Dynamic customer service professional with strong multitasking, communication, and analytical skills. Proficient in Salesforce and fluent in English, Mandarin, Cantonese, Malay, and Hakka. Skilled in problem-solving, teamwork, and time management, with a proven ability to perform under pressure and drive results.

Overview

22
22
years of professional experience
2017
2017
years of post-secondary education

Work history

Optical consultant

Specsavers Opticians
Orpington, Bromley
02.2023 - 07.2025
  • Advised clients on eyewear solutions, fittings, and adjustments.
  • Recommended lens and frame options by balancing needs, style, and cost.
  • Translated and adapted communication to support customers of all ages.
  • Delivered strong customer care while contributing to top team performance.
  • Managed high workloads, strengthening problem-solving and time management.

Freelance Party and Event Make-up Artist

Ping Pong Restaurant
London
01.2019 - 02.2023
  • Provide a wide range of make-up, events and party service to make the guests feel welcome and glamorous.

Customer Care Representative and Beauty Advisor

GIV & Co UK LTD
Chislehurst
01.2020 - 01.2023
  • Assist customers by providing exceptional customer service.
  • Stay up-to-date on current and emerging trends to increase professional value and meet diverse client needs in.

Sales Executive and Bridal Stylist (Part-time)

David's Bridal
Stratford
01.2019 - 01.2020
  • Help clients to create the most suitable image by choosing the right clothes and accessories that fit the clients' body type and individual needs.
  • Monitor achievement of sales target.

Beauty Sales Consultant (Part-time)

Christine Dior Perfume and Cosmetics John Lewis
Oxford Street
01.2016 - 01.2019
  • Cosmetic and skincare specialist.
  • Meet sales goals while offering personalized customer service and maintaining long-lasting relationships with clients.
  • Execute marketing activities to increase sales.

Sales Executive and Makeup Artist

Bobbi Brown Cosmetics
John Lewis Oxford Street
01.2004 - 01.2016

Education

LCCI Accounting -

Shen Jai Collage of Commerce
Malaysia, Ipoh
01.1990 - 01.1992

Makeup and Hair -

London College of Fashion
London

Skills

  • Customer Service
  • Multi-task Management
  • Working Knowledge in Salesforce
  • Communication Skills
  • Analytical skills
  • Problem solving
  • Critical thinking
  • Teamwork
  • Time management
  • Keeping calm under pressure
  • Diligence
  • Interpersonal skills


Languages

Chinese (Cantonese)
Native
Chinese (Mandarin)
Native
English
Fluent
Hakka
Advanced
Malay
Advanced

Timeline

Optical consultant

Specsavers Opticians
02.2023 - 07.2025

Customer Care Representative and Beauty Advisor

GIV & Co UK LTD
01.2020 - 01.2023

Freelance Party and Event Make-up Artist

Ping Pong Restaurant
01.2019 - 02.2023

Sales Executive and Bridal Stylist (Part-time)

David's Bridal
01.2019 - 01.2020

Beauty Sales Consultant (Part-time)

Christine Dior Perfume and Cosmetics John Lewis
01.2016 - 01.2019

Sales Executive and Makeup Artist

Bobbi Brown Cosmetics
01.2004 - 01.2016

LCCI Accounting -

Shen Jai Collage of Commerce
01.1990 - 01.1992

Makeup and Hair -

London College of Fashion

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