Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
Vinycius Martins de Paula

Vinycius Martins de Paula

Bicester,Oxfordshire

Summary

I am friendly, genuine and helpful by nature which I think is important to anyone considering a role within customer service and retail. I would enjoy the opportunity to work with a group of like minded people who share my eagerness to serve in such an environment. Having more than 5 years of luxury experience I have the expertise in product knowledge, team leadership and I have a strong commitment to delivering refined and personalized service in upscale retail environments. I have also cultivated client relationships and driven sales all the while ensuring the best costumer experience.

Overview

11
11
years of professional experience
1
1
year of post-secondary education

Work history

Holder/ Sales Advisor

Kenzo, Village
Bicester
04.2022 - Current
  • Ensuring customers were met with a luxury service at all times in a fast paced environment and keeping a high standard of clienteling
  • Closing and opening the store was also one of my duties as key holder
  • KPIs and personal targets were always achieved every month
  • Giving help when needed to VM and also being acting manager on shift
  • Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.

Supervisor / In-store Visual Merchandiser

Acne Studios
London
02.2019 - 04.2022
  • As a supervisor I took charge of training hires, evaluating performance and giving feedback to management, helping to resolve employee issues and disputes
  • Interviewing new potential hires and being responsible as manager on duty was also one of my duties as supervisor.
  • Updated floor design for facility to make best use of sales space, enhancing product presentation.
  • Reviewed product performance on periodic basis to refine marketing and merchandising strategies.
  • Liaised with store owners and managers to optimise set up of visual merchandising campaigns.

Coach, store Visual Merchandiser

05.2017 - 01.2019
  • Ensuring that the store was well organized, greeting costumers and being friendly at all times
  • Keeping up to date with the transmittal and always making sure the visual standards of the store are up to date with the guidelines required for Coach
  • Money mapping and readjusting the floorset were also part of my daily duties, making sure the guidelines were followed to achieve weekly targets
  • Floorset moves were also coordinated by me and then have the pictures uploaded onto the Loop
  • Deadlines were strictly met and I always try giving my touch of a clean and polished visual.

Senior Sales Assistant/ Visual Merchandiser

Coccinelle
Regent
01.2016 - 05.2017
  • Ensuring that the store was well organized, greeting costumers and being friendly at all times
  • Stocking shelves and receiving stock deliveries was also one of my duties.
  • Dealing with costumers refunds and operating a till
  • My main duty as Senior was dealing with both faulty items and clients with items to be repaired by our store, mailing the items to Italy and contacting costumers once the repaired items were back from the lab
  • I was also responsible for part of the VM and helping ensure that it looked accordingly to Coccinelle standards.

English Teacher and tutor

North American Cultural Centers
Brasilia
03.2013 - 12.2015
  • Supporting a large number of young and adult learners of the English language in Brazil, I have had the experience of teaching and instructing students to strive in a new culture, both American and English
  • Ensuring that grades and school reports were given to students before the deadline
  • Customer service and management of the classes were kept at a high standard, furthermore preparing classes and tests for the students was also one of my duties.

Education

Certificate of Advanced English (Cambridge Certificate) -

A-Levels - Languages

Bishop Challoner 6th Form
London
09.2009 - 06.2010

CAE - undefined

Central Saint Martins
12.2016

Skills

  • Customer service
  • Sales monitoring
  • KPI tracking
  • Retail staff training and development
  • Visual merchandising expertise

Languages

English
Native
Portuguese
Native
Italian
Fluent
Spanish
Intermediate

Timeline

Holder/ Sales Advisor

Kenzo, Village
04.2022 - Current

Supervisor / In-store Visual Merchandiser

Acne Studios
02.2019 - 04.2022

Coach, store Visual Merchandiser

05.2017 - 01.2019

Senior Sales Assistant/ Visual Merchandiser

Coccinelle
01.2016 - 05.2017

English Teacher and tutor

North American Cultural Centers
03.2013 - 12.2015

A-Levels - Languages

Bishop Challoner 6th Form
09.2009 - 06.2010

Certificate of Advanced English (Cambridge Certificate) -

CAE - undefined

Central Saint Martins

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Vinycius Martins de Paula