MORGAN AUGUSTINE IKECHUKWU IHEH
Birmingham,United Kingdom
Summary
Results-oriented professional specializing in credit and debt management, energy advisory, and customer service. Expertise in Salesforce CRM, client database management, and key account strategies. Proven ability to enhance sales through effective telesales techniques and competitor analysis. Multilingual communication skills in English and Italian complement strong financial reporting and payment processing capabilities. Successful Sales Consultant with excellent lead generation potential and more than 5 years of experience. Highly effective at techniques used to close sales opportunities. Personable, motivated team player with extensive sales knowledge.
Overview
8
8
years of professional experience
11
11
years of post-secondary education
Work history
Sales Consultant, Customer Advisor, Specialist Key Holder, Debt Specialist, Health & safety Personnel, Logistics, Store maintenance advisor and Storage Specialist.
Safestore Self Storage Limited
Newtown, Birmingham
07.2023 - 01.2026
- Assisted with opening and closing processes for multiple stores.
- Generated leads to support potential business opportunities.
- Delivered sales pitches to help attract new clients.
- Cultivated relationships with customers to encourage repeat business.
- Facilitated sales training sessions to support team performance.
- Guided customers throughout sales process to enhance satisfaction.
- Aided in after-sales services to promote client retention.
- Managed key accounts to assist in profitability growth by 12%.
- Negotiated contracts to provide beneficial agreements.
- Collaborated with sales team to assist in meeting monthly targets.
- Listened to customer issues and concerns to offer tailored solutions.
Production Line / Jigger / Fill Production
John Wilde
Birmingham, Birmingham
03.2023 - 05.2023
- JOB ROLE: PRODUCTION OF PLASTIC, IRON ROD AND PRODUCTION OF FILLERS
- Assisted in loading and unloading of materials from trucks, facilitating swift completion of tasks.
- Increased accuracy by calculating load requirements and assembling rigging accordingly.
- Ensured safety of work site by observing and enforcing strict adherence to safety protocols.
- Conducted regular checks on cables, pulleys, winches for signs of wear or fatigue.
- Followed all company policies and procedures diligently to ensure compliance with regulations.
- Assembled rigging to lift and move equipment or material, reducing downtime.
Customer Advisor / Call Center / Customer Assistance
Sigma Connected
Birmingham
10.2021 - 02.2023
- Assisted customers with product selection to enhance sales performance.
- Coordinated with store team to ensure effective operations.
- Facilitated transactions at checkout for efficient service.
- Contributed ideas during team meetings to improve store outcomes.
- Managed incoming calls to support customer service needs.
- Identified client needs and provided tailored guidance for positive experiences.
- Performed cashier duties of up to 50 customers per day, including balancing and managing end-of-day banking.
- Implemented feedback from customers to improve services offered.
Resturant Assistant / Receptionist
Ming Moon Chinese Restaurant & Bar
Birmingham
02.2021 - 10.2021
- Facilitated prompt issue resolution through careful tracking of complaints until it were fully addressed.
- Administered mail distribution process, ensuring each department received its correspondence in timely manner.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Managed phone calls, resulting in effective communication flow within company.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Utilised multi-line telephone system to manage incoming calls effectively.
Support and Care Assistance
Staffing Network
Walsall
09.2020 - 02.2021
- Executed daily tasks with precision and efficiency.
- Acquired new skills swiftly and integrated them into routine activities to enhance productivity.
- Completed assignments within challenging deadlines.
- Exhibited respect and friendliness while assisting colleagues.
- Supported team members through cooperation and proactive approach.
- Adapted to flexible working hours, including nights and weekends.
- Punctually arrived at workplace, prepared to commence duties.
- Displayed enthusiasm and energy in dynamic work environment.
- Provided excellent customer service by attentively addressing concerns and inquiries.
Stoller and Scanner Operator
Amazon Distribution Centre
Rugeley
04.2020 - 09.2020
- It involved ensuring that orders were accurate. Operating scanners to properly pick order and manage inventories. Placing orders correctly when ready for delivery, Following health and safety rules workplace for myself and colleagues. Ensure orders are packaged and labelled correctly to prevent complaints and returned orders.
- AGENCY: PMP RECRUITMENT
Store Assistance
Cash and Carry Stores Limited
Willenhall
02.2020 - 04.2020
- DUTIES: Offloading, Placing and sorting of parcels from section to another within speedy amount of time and arranging orders correctly when ready for delivery.
- AGENCY: BEST CONNECTION {SHORT TERM}
Order Picker/ Production Team
DPD International Gateway Group
Hinckley
12.2019 - 02.2020
- DUTIES: Offloading, Placing and sorting of parcels from production team from section to another within speedy amount of time and arranging orders correctly when ready for delivery.
- Loaded goods onto lorries safely, ensuring secure transportation to customers.
- Maintained neat and orderly work area, resulting in reduced safety hazards.
- Utilised handheld RF scanners to update product status in real time.
- Kept accurate records of picked items, promoting transparency in operations.
Order Picker/ Warehouse
Argos Distribution Center
Barton -Under-Needwood, Staffordshire
09.2019 - 12.2019
- Operating scanners to properly pick order and manage inventories. Loading delivery vehicles, Placing orders correctly when ready for delivery.
- Utilised handheld RF scanners to update product status in real time.
- Assisted in periodic stock checks for updated inventory management.
- Streamlined pick processes through effective use of warehouse layout knowledge.
- Contributed to team targets by consistently meeting personal productivity goals.
Order Picker / Warehouse
APC Distribution Centre
Walsall
05.2019 - 08.2019
- It involved picking and packing stocks depending on orders. Working towards target (pick rate hour). Making sure all orders are accurate and are sent to correct store. Loading delivery vehicles. Placing orders correctly when ready for delivery.
- Kept accurate records of picked items, promoting transparency in operations.
- Complied strictly with company health and safety guidelines at all times.
- Coordinated effectively with team members to expedite order fulfilment process.
- Liaised efficiently with logistics department for prompt delivery scheduling.
Care Worker
Liguios Care Team Padova
Venezia
07.2018 - 03.2019
- It involved ensuring that orders were accurate. Operating scanners to properly pick order and manage inventories. Loading delivery vehicles, Placing orders correctly when ready for delivery. Following health and safety rules workplace for myself and colleagues. Ensure orders are packaged and label-led correctly to prevent complaints and returned orders.
- Enhanced patient comfort by providing personal care services, including bathing and grooming.
- Ensured medication administration for optimal health outcome.
Store Assistance
Footlocker Italy
Padova
08.2017 - 12.2018
- Job involves Communicating and advertising products to public and customers in well-mannered approach, targets and sales are acquired through teamwork and hardworking mindset.
Store Assistance
Mediaworld Outlet Padova
Padova
01.2018 - 06.2018
- Job involves Communicating and advertising products to public and customers in well-mannered approach, targets and sales are acquired through teamwork and hardworking mindset.
Education
Ph.D. - Mechanical Engineering
Enaip Veneto
Italy 09.2009 - 06.2013
College Certificate - Business
G. Marconi
Italy 09.2013 - 06.2015
Level 1/2 - Mathematics, Accounting
Rising Sun High School College
Lagos, Nigeria 09.2015 - 06.2016
Level 1/2 - English
Gio Gavani College
Padova, Italy 09.2016 - 07.2017
BSC Education - Accounting
IMO State university of Nigeria
Nigeria 09.2015 - 09.2019
Skills
- Multilingual (English, Italian)
- Computer Literate (eg Microsoft Package such as Word, Excel, Power Point)
- Excellent customer service skills, Credit Specialist, Debt Management Specialist, Energy Specialist Advisor
- Physically Fit and Excellent Team member
- Excellent communication skills
- Salesforce software
- Key account handling
- Account management systems
- Telephone sales
- Upselling techniques
- Time efficiency
- Payment Processing
- Financial reporting
REFERENCES
Please do not hesitate to contact me if you require my references.
Languages
English
Fluent
Italian
Advanced
References
References available upon request.
Timeline
Sales Consultant, Customer Advisor, Specialist Key Holder, Debt Specialist, Health & safety Personnel, Logistics, Store maintenance advisor and Storage Specialist.
Safestore Self Storage Limited
07.2023 - 01.2026
Production Line / Jigger / Fill Production
John Wilde
03.2023 - 05.2023
Customer Advisor / Call Center / Customer Assistance
Sigma Connected
10.2021 - 02.2023
Resturant Assistant / Receptionist
Ming Moon Chinese Restaurant & Bar
02.2021 - 10.2021
Support and Care Assistance
Staffing Network
09.2020 - 02.2021
Stoller and Scanner Operator
Amazon Distribution Centre
04.2020 - 09.2020
Store Assistance
Cash and Carry Stores Limited
02.2020 - 04.2020
Order Picker/ Production Team
DPD International Gateway Group
12.2019 - 02.2020
Order Picker/ Warehouse
Argos Distribution Center
09.2019 - 12.2019
Order Picker / Warehouse
APC Distribution Centre
05.2019 - 08.2019
Care Worker
Liguios Care Team Padova
07.2018 - 03.2019
Store Assistance
Mediaworld Outlet Padova
01.2018 - 06.2018
Store Assistance
Footlocker Italy
08.2017 - 12.2018
Level 1/2 - English
Gio Gavani College
09.2016 - 07.2017
Level 1/2 - Mathematics, Accounting
Rising Sun High School College
09.2015 - 06.2016
BSC Education - Accounting
IMO State university of Nigeria
09.2015 - 09.2019
College Certificate - Business
G. Marconi
09.2013 - 06.2015
Ph.D. - Mechanical Engineering
Enaip Veneto
09.2009 - 06.2013