Chloe Giltjes-Vincent
Truro,Cornwall
Summary
Dedicated shop team member with expertise in money handling and customer service. Collaborates effectively with team to ensure customer satisfaction and efficient line management. Committed to delivering quality service tailored to diverse customer needs.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work history
Sales Advisor (key holder)
Saltrock
Perranporth, Cornwall
2025.06 - 2026.03
- Trusted to independently open and close the store, demonstrating responsibility and reliability
- Handled cash and managed daily operations to ensure smooth store functioning
- Provided excellent customer service and facilitated effective communication with diverse clientele
- Upheld high standards of organisation and presentation to enhance customer experience
Turtle conservation volunteer
Cyprus Wildlife Research Institute
Karpaz, Cyprus
2024.08 - 2024.09
- Carried out nest excavations, patrolling nesting sites, and educating local communities.
- Executed fieldwork with a focus on safety and efficiency to support conservation efforts.
- Ensured the safety of marine wildlife while conducting field studies.
- Ensured accurate data collection through systematic methods.
- Conducted nest excavations, patrolled nesting sites, and educated local communities on conservation practices.
Sales Assistant
Marks & Spencer
Truro, Cornwall
2023.06 - 2023.09
- Kept shelves neat, clean and organised through visual merchandising.
- Assisted customers in locating products and provided detailed information to enhance shopping experience.
- Processed sales transactions efficiently, handling cash, credit, and debit payments accurately.
- Delivered exceptional customer service, resolving issues to ensure customer loyalty and repeat business.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
bartender
Green King
Swansea, City and County of Swansea
2022.01 - 2022.10
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Maintained in-depth bar and menu knowledge, offering tailored recommendations to enhance guest satisfaction.
- Fostered a friendly, welcoming atmosphere that encouraged positive guest experiences and extended visit durations.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Executed bar closing duties, ensuring thorough cleaning, sanitising, and stock replenishment for seamless service.
Sales Assistant
procook
Truro, Cornwall
2017.08 - 2022.06
- ProCook - Truro, CON
- Accepted and processed cash, card and mobile payments using POS systems.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Increased store revenue from impulse and add-on buys by promoting POS offers with every sale.
- Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
Cleaner
House management group
Padstow, Cornwall
2020.06 - 2021.08
- Maintained clean and safe environments, following health and safety guidelines to properly dispose of waste and toxic materials.
- Successfully coordinated and delivered cleaning schedules per day.
- Provided high-quality cleaning services for four out of five holiday homes throughout the Padstow area.
- Managed safety protocol, ensuring proper, cost-effective, and safe handling of equipment, chemicals, and material usage.
- Employed optimal safety practices with zero complaints, hazards, incidents, or lost-time accidents.
- Kept cleaning supply areas tidy and well organised for optimal safety and ease in locating necessary products.
Tour Guide, sales assistant
The National Trust
Truro
2019.04 - 2021.05
- Researched and studied topics that pertained to tour locations so that such information could be added to scripts
- Assisted with cleaning duties to maintain high standards in-store presentation and hygiene
- Fostered relationships with customers to expand customer base and enhance loyalty and retention
- Accepted and processed cash, cheque, card and mobile payments
- Securely opened and closed the store to ensure the smooth daily running of the store
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs
- Managed efficiently till operations, including scanning items, processing payments and issuing receipts
- Assisted with cleaning duties to maintain high standards in-store presentation and hygiene.
Retail Sales Assistant
Truro Fabrics
Truro
2015.09 - 2016.04
- Consistently achieved income targets through outstanding service, product expertise and ability to upsell products
- Explained information about quality, value and style of products to influence customer buying decisions
- Listened to customer needs and preferences to provide accurate advice
- Completed purchases with cash, credit and debit payment methods
- Ensured high levels of customer satisfaction through outstanding product knowledge and attentive, personalized service
- Replenished floor stock and processed shipments to provide product availability for customers.
Education
Bachelor of Science - Marine Biology (HONS)
Swansea University
Swansea 2021.05 - 2025.01
BTEC Lvl 3 Extended Dip. (was National Dip. 180+) - Forensic Science
Truro College
Truro, CornwallGCSEs - Variety
Richard Lander School
Truro, CornwallSkills
- Ecological fieldwork & data collection
- Habitat monitoring
- R Studio (data analysis)
- Strong communication
- Organisation & time management
- Customer service
- Ability to work independently and in teams
- Visual merchandising
- Returns processing
- open water diving qualification
- advanced open water diving qualification
Interests
Growing up in Cornwall has fostered a strong connection to the natural environment. Regularly participate in beach cleans and have a keen interest in protecting wildlife and habitats. Passionate about contributing to practical conservation work and long-term environmental management.
Also completed my Padi open water certification in Famlmouth Cornwall March 2026. And my Advanced open water certification in Koh Tao, Thailand April 2026.
Driving license category B.
Timeline
Sales Advisor (key holder)
Saltrock
2025.06 - 2026.03
Turtle conservation volunteer
Cyprus Wildlife Research Institute
2024.08 - 2024.09
Sales Assistant
Marks & Spencer
2023.06 - 2023.09
bartender
Green King
2022.01 - 2022.10
Bachelor of Science - Marine Biology (HONS)
Swansea University
2021.05 - 2025.01
Cleaner
House management group
2020.06 - 2021.08
Tour Guide, sales assistant
The National Trust
2019.04 - 2021.05
Sales Assistant
procook
2017.08 - 2022.06
Retail Sales Assistant
Truro Fabrics
2015.09 - 2016.04
BTEC Lvl 3 Extended Dip. (was National Dip. 180+) - Forensic Science
Truro College
GCSEs - Variety
Richard Lander School