Victoria Marshall
Halifax
Summary
Dynamic and results-driven Sales Professional with over 4 years of experience cultivating relationships and driving revenue across diverse industries. Throughout my career, I have consistently exceeded sales targets and contributed to the expansion of businesses. I am skilled at identifying opportunities, presenting customised solutions, and managing the sales process from start to finish. With extensive experience in both business-to-business and business-to-consumer sales, I am dedicated to ensuring client satisfaction and delivering impactful results. I’m a strong communicator, adaptable in dynamic environments, and committed to continuously enhancing my knowledge to better serve clients.
Overview
8
8
years of professional experience
Work history
Telesales Executive (B2B)
Avocet Hardware
Brighouse, Calderdale
2024.10 - Current
- Maintained up-to-date knowledge of products, contributing to successful telesales pitches.
- Cultivated long-lasting relationships with businesses by providing personalised solutions tailored to client needs.
- Generated leads through cold calling, resulting in increased sales opportunities.
- Conducted follow-up calls with customers for improved relationship management and retention rates.
- Managed high call volumes, ensuring excellent customer service standards were maintained.
- Provided monthly reports to the line manager on lead numbers and the value of completed sales.
Car Sales Executive
Stoneacre Motor Group
, Halifax, Calderdale
2024.03 - 2024.09
- Diligently followed up on online inquiries, driving significant improvements in conversion rates.
- Assisted customers in securing financing options, streamlining the purchasing process and boosting customer satisfaction.
- Leveraged CRM systems effectively to track client information, manage follow-ups, and nurture long-term customer relationships.
- Delivered customized sales presentations tailored to diverse customer demographics, ensuring clear and impactful communication.
- Fostered client trust through transparency and integrity in every transaction.
- Prepared precise and detailed quotations, ensuring customers had a comprehensive understanding of terms and conditions.
Call Centre Agent
KT Insurance
Maroochydore, Australia
2023.10 - 2024.05
- Resolved customer issues efficiently, leveraging strong interpersonal skills and conflict resolution techniques to drive customer satisfaction and retention.
- Handled high-volume customer queries simultaneously, showcasing multitasking abilities while ensuring accuracy and maintaining high service quality.
- Provided technical support for customer inquiries, utilising advanced problem-solving skills to troubleshoot and resolve issues quickly, ensuring a seamless customer experience.
- Monitored customer feedback, escalated complex issues to management as needed, and ensured timely resolution for continuous service improvement.
Administrator
United Living
Salford, Manchester
2022.08 - 2023.10
- Streamlined records management by organising physical files and digitising documents for easy access.
- Managed office supply inventory, conducting stocktakes and ordering supplies to meet staff needs.
- Resolved customer inquiries regarding appointments, billing, and general questions, ensuring efficient service.
- Engaged with large investors and clientele, fostering strong business relationships.
- Collaborated across departments to maintain smooth workflow and positive internal rapport.
200hr Yoga Teacher Training Qualification
Yoga East+West(Yoga Alliance Recognised)
Ubud, Bali, Indonesia
2022.04 - 2022.07
- Explained the philosophy of yoga, helping students understand its purpose and how it relates to overall well-being.
- Taught and guided students in breathing techniques, promoting mindfulness and relaxation to balance the mind and body.
- Shared knowledge of anatomy, kinesiology, and physiology, educating students on how these concepts support their yoga practice.
- Identified demand for various yoga levels, tailoring class offerings to maximise teaching opportunities and meet students' needs.
Bar Waitress
Wetherspoon's
Sale, Manchester
2020.11 - 2022.01
- Fostered a friendly, welcoming atmosphere, enhancing guest experiences and encouraging longer visits to drive profitability.
- Applied responsible alcohol service practices, identifying high-risk customers and escalating incidents to supervisors to mitigate potential risks.
- Processed cash and card payments with accuracy and efficiency, ensuring seamless transactions.
- Collaborated regularly with kitchen and bar staff, ensuring smooth front-of-house operations and minimising service delays.
Sales Assistant
Topshop
Halifax, Calderdale
2018.08 - 2021.04
- Cultivated strong customer relationships, fostering loyalty and improving retention rates through consistent, personalised service.
- Enhanced visual merchandising by ensuring timely replenishment and presenting products according to the established style guide.
Bartender Waitress
The Old White Beare
Halifax, Calderdale, Calderdale
2016.12 - 2018.08
- Warmly greeted guests upon arrival to foster a welcoming and friendly atmosphere.
- Resolved guest concerns promptly and professionally, ensuring satisfaction.
- Advised on food and drink choices based on customer preferences.
- Stayed up to date on menu changes to accurately answer customer queries.
Education
A-Levels - English Literature - Grade A, Biology - Grade B, Chemistry - Grade C
Greenhead College
Huddersfield 09/2018 - 04/2020
GCSEs - Math, English Literature & Language, Biology, Chemistry, Physics, Religious Studies, Art, P.E, Drama
Huddersfield Grammar School
Huddersfield 09/2013 - 05/2018
Timeline
Telesales Executive (B2B)
Avocet Hardware
2024.10 - Current
Car Sales Executive
Stoneacre Motor Group
2024.03 - 2024.09
Call Centre Agent
KT Insurance
2023.10 - 2024.05
Administrator
United Living
2022.08 - 2023.10
200hr Yoga Teacher Training Qualification
Yoga East+West(Yoga Alliance Recognised)
2022.04 - 2022.07
Bar Waitress
Wetherspoon's
2020.11 - 2022.01
Sales Assistant
Topshop
2018.08 - 2021.04
Bartender Waitress
The Old White Beare
2016.12 - 2018.08
A-Levels - English Literature - Grade A, Biology - Grade B, Chemistry - Grade C
Greenhead College
09/2018 - 04/2020
GCSEs - Math, English Literature & Language, Biology, Chemistry, Physics, Religious Studies, Art, P.E, Drama
Huddersfield Grammar School
09/2013 - 05/2018