Steve Louis
Skelmersdale,Lancashire
Summary
Hard-working Sales Executive with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Overview
2025
2025
years of professional experience
4
4
years of post-secondary education
Work history
Outbound Telemarketing Executive (B2B Telesales)
BT Local Business (Branded Telecoms)
Burscough, Lancashire
04.2019 - Current
- An outbound telemarketing role which involves prospecting for new customers and contacting existing customers, booking sales appointments for consultants to sell BT products and services.
- Consistently hit and surpassed targets by organising my workday, self management of data and strong telephone technique.
Inbound Sales Executive (B2C Telesales)
AO.com
10.2015 - 03.2019
- An inbound telesales role which involves dealing with customers enquires, turning them into a product sale. We also have to sell additional services and an extended product warranty which increased company margins per sale.
- I've been a consistent over achiever with regards to targets whilst also having a low cancellation rate.
Telemarketing (B2B Telesales)
Peninsula
08.2010 - 09.2015
- An outbound telemarketing role
- Booking sales appointments for Area Managers to sell benefits of the H.R & Health & Safety services offered
- Cold-called customers from assigned contact lists to build new business.
- Also involved with organising events, seminars and mailshots.
New Media Telesales Executive (B2B Telesales)
Yell
11.2009 - 08.2010
- A full cycle business to business telesales role responsible for prospecting clients to sell advertising packages to a large range of businesses throughout the UK on Yell.com, Yellow Pages, 118 247 and Google
- Making an average 200+ outbound cold calls per day and sourcing all own new business leads from scratch using a variety of methods including internet research and online search directory.
Customer Retention Advisor (B2B Telesales)
Vodafone
08.2008 - 10.2009
- An inbound and outbound, telesales role responsible for the retention of existing customers via objection handling with customers wishing to cancel their contracts
- A high call volume environment where targeted with achieving an average 45k profit per month at 33% margin
- I over achieved targets by retaining an average of 45% conversion and monthly profit of £65k
- I was consistently in the top 3 performers within a division of 120 Sales Advisors.
Retention Advisor (B2C Telesales)
Carphone Warehouse
10.2006 - 08.2008
- An outbound telesales role which involved persuading customers to stay with 02 network by offering new upgrades and appropriate contract
- The company had a 68% target retention rate of customers wishing to cancel their contract
- I consistently achieved over 85% per month
- This was one of the highest achieved month on month
- A high call volume environment
- Selling of new mobile & broadband contracts.
Field sales and Telesales
S.R.L Independent Insurance
02.2002 - 10.2006
- Selling of Life Assurance, Building and Contents to new customers
- Own Business
- Managed everything from making appointments, selling new policies and day to day business running and accounts.
Area Manager
Pearl Assurance
03.1997 - 01.2002
- Managed and developed a team of advisors, using coaching techniques to improve standards of service delivery
- Visited clients in their homes to make recommendations with regard to their financial circumstances
- Substantially increased region and number of customers
- Promoted by CEO to this role after consistently achieving all targets as an agent.
Insurance Agent
Pearl Assurance
- Handled customers insurance queries, identified sales opportunities whilst generating leads for the Area Manager.
- Handled insurance queries from quotation stage to renewal.
Education
8 GCSE’s -
Westbank High School
Skelmersdale, Lancashire 09.1984 - 06.1988
GNVQ Level 3 Advanced Business & Finance BTEC Accounting Procedures - undefined
Skelmersdale College
undefined
NVQ Call Centre Procedures
Financial Planning
Full Financial Planning Certificate Levels 1, 2 & 3
07.1998
Skills
- B2B sales
- Upselling expertise
- Lead generation
- Lead development
Additional Information
I enjoy writing & playing music, I hold a Full Clean UK Driving Licence and have my own vehicle
Affiliations
- Writing and producing music
- Spending time with family
References
References available upon request.
Timeline
Outbound Telemarketing Executive (B2B Telesales)
BT Local Business (Branded Telecoms)
04.2019 - Current
Inbound Sales Executive (B2C Telesales)
AO.com
10.2015 - 03.2019
Telemarketing (B2B Telesales)
Peninsula
08.2010 - 09.2015
New Media Telesales Executive (B2B Telesales)
Yell
11.2009 - 08.2010
Customer Retention Advisor (B2B Telesales)
Vodafone
08.2008 - 10.2009
Retention Advisor (B2C Telesales)
Carphone Warehouse
10.2006 - 08.2008
Field sales and Telesales
S.R.L Independent Insurance
02.2002 - 10.2006
Area Manager
Pearl Assurance
03.1997 - 01.2002
8 GCSE’s -
Westbank High School
09.1984 - 06.1988
GNVQ Level 3 Advanced Business & Finance BTEC Accounting Procedures - undefined
Skelmersdale College
undefined
NVQ Call Centre Procedures
Insurance Agent
Pearl Assurance
Financial Planning
Full Financial Planning Certificate Levels 1, 2 & 3
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