JEAN-BLAISE JOB NGINAMAU
London,HMF
Summary
An organised and dependable candidate who continuously showcases ability to handle multiple projects and objectives simultaneously with a high degree of accuracy. Through willingness to take on added responsibilities to surpass personal and team goal(s) whilst being an effective detail-oriented team player with strong organisational skills. To maintain superior level of professionalism and passing targets whilst being: friendly, punctual, dependable and computer-savvy.
Overview
9
9
years of professional experience
Work History
B2B Telesales Executive, Part-Time
VD recruitment, Nurseries and Schools
Uxbridge
05.2024 - Current
- Phone Etiquette: Answering inbound and making outbound calls to then qualify the leads to eventually convert those customers to successful client (as a paid listing on the platform)
- Telemarketing lead generation / Data Entry: managing all leads via the CRM (Customer relationship management) to ensure all clients interactions are kept updated to achieve maximum conversion rates so that KPI’s (Key Performance Indicators) set by management are accomplished and exceeded.
- Develop sales opportunities through careful analysis of data and account statistics.
B2C Sales Trainer
Community Fibre LTD
Greater London
07.2023 - 05.2024
- Being a real people’s person: By always creating the best possible customer experience via every channel (including both face-to-face interactions and both outbound and inbounds calls from customers with strong interest to switching over) to assure that they’re always left with a good satisfaction feeling and guided through the right path, which leaves them feeling pleased and all enquires are answered.
- Have a great understanding of customer/client needs: By comfortably working with: CRM/HOBBS systems to assist in being able to successfully build meaningful rapport to achieve long lasting sales (in rapid speed) by confidently understanding customer’s needs, motives and concerns (whether it being: faster broadband speed package or a cheaper pricing package or both) either over the phone or face-to-face
- Resulting in weekly and monthly targets being achieved during competitive environment setting/periods whilst maintaining high-level of objection(s) handling skills to showcase the ability to positively close a sale.
- Direct sales: Visiting potential customers (door-to-door) and engaging, explaining (the company’s main mission to ‘bring better, Gigafast internet to everyone’) whilst delivering exceptional customer experience.
- Teamwork: Sharing tips and working with other team members in order to develop effective sales techniques whilst being supportive for new members of the team, when they’d join.
Brand Ambassador
Benchmark Advertisement
Greater London
04.2022 - 06.2023
- Having experience in direct sales (Door to Door fundraising) and extensive sales training in the marketing industry whilst travelling around the world due to business trips
- The purpose being to network with other high-sales-performing business entrepreneurs within the organisation to educate me and encourage others during the networking trips abroad had a positive influence in boosting my customer service skills as the experience increased my skillset in 5 main areas:
- Building a business: Registered an official business company under the UK government website after achieving the Benchmark business industry sales average of Leadership criteria within a short time frame of 1 week
- Eventually, I achieved the role of being a crew leader and successfully assumed the role of training BAs to be profitable for not only themselves but for the business and successful in holding them accountable to it and guiding them through the journey.
- Lastly, worked closely with the business owner and other core leaders to provide support with daily and weekly planning to assure people are held accountable to their goals and schedules
- Driving sales: Granted responsibility of being a sector leader
- Resulting in overseeing and assuring that other BAs are profitable whilst in my sectors by organising and assigning map routes and installing motivation and belief through sector group chats and callups during the day in the field to assure that there was a high sale performance whilst hitting the sector sales goal.
- Educating colleagues: Running effective and meaningful impacts during the mornings
- To assure that everyone is felt supported and gets with the right individuals so that everyone can elevate together on a win-win outcome.
- Recruitment: Successful use of both face-to-face (on the doors, with friends and family) and professional online platforms (Indeed, Total Jobs, Job Today, Sonic Jobs) and social media (Snapchat, Facebook, and Instagram)
- Coaching Brand Ambassadors: Taking new starts on a 6-day evaluation and showing them how easy the Brand Ambassador role is by practically double dooring with them and educating them systematically so that they can comprehend the theory side of the role too so that they could also progress within the industry.
Support worker
Precious Homes (Phoenix House)
Greater London
01.2020 - 04.2022
- Carried out the supportive role to empower Young Adults and Adults with learning disabilities who are on the Autism Spectrum conditions and other complex needs to encourage and support them to be able to live independently in the long run.
- Supporting the care residents to develop independence by assisting them in their daily activities and hobbies.
- Maintaining records and drawing up risk assessments
- Undergoing MAPA Training along with other safeguarding training to assure effective and caring handling always occurs.
- Providing necessary and respectful personal care where needed and always working towards promoting more independence.
- Senior support worker: Answering incoming calls/monitoring and responding to emails
Assistant Pharmacist
Bee Pharmacy
Greater London
05.2019 - 10.2019
- Greeting people who were entering the establishment and determining the nature and purpose of their visit, and direct or escort them to specific destinations
- Also, Clean building floors by sweeping, mopping, scrubbing or vacuuming.
- Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures.
- Pick up rubbish and empty bins.
- Receive payment by cash, cheque, credit card, voucher, or direct debit.
- Count money in cash drawers at the beginning and end of shifts to ensure that the amounts are correct and that there is adequate change.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, tills, or optical price scanners.
- Issue receipts, refunds, credits, or changes to customers.
- Operate a telephone switchboard to answer, screen or forward calls, provide information, take messages, or schedule prescription pickup appointments.
- File and maintain records.
- Hear and resolve complaints from customers or the public.
- Provide information about the establishment, such as the location of departments or offices, employees within the organisation or services provided.
Receptionist
Infocus Optometrists
Greater London
04.2016 - 06.2016
- Making and confirming bookings: Placed head responsible for confirming customer's presence in attending their eye-checking appointments (Calling 2 hours in advance).
- Customer service: reassured customers’ emotions and confidentiality in case they had any emotional instability by calling them 24 hours, 12 hours and in the mornings (a few hours) prior to their appointments.
- Greeting customers as they enter the shop or await their appointment, registering their presence (to assure them that they will be looked for) and assigning them to the relevant section to meet their needs and reasons for attending.
- Contact the head or maintenance staff when customers report any problems and direct them to the appropriate department if they require any further attention or support.
- Reminding customers about their confidentiality regarding appointments and establishing how the customer will pay for service (glasses, lenses, or prescriptions, for instance).
Assistant Pharmacist
Kalpesh
Greater London
06.2015 - 04.2016
- Assisting in the planning review of prescriptions to assure accuracy, ascertain the ingredients required and evaluate their suitability whilst confirming that they are given to the correct individual before forwarding them to the head pharmacists to confirm the reviews.
- Provide information and advice regarding drug interactions, side effects, dosage, and the proper storage of medication before giving the prescribed drugs to patients who need them to enhance their health and well-being.
- Obey traffic laws and follow established traffic and transport procedures when having to conduct home-prescribed drug delivery (riding a bicycle) to customers who were unable to collect their medications, when they were ready for them to collect due to being unable to walk.
- Organised and reviewed the unpacking of delivered drug(s) prescriptions when they arrived (during the weekend and evenings) by ticking them off the delivery invoice and noting down if any have been duplicated orders or missing orders before then organising them in alphabetical order (behind the counters) ready for the head pharmacist to add in patients prescribed medication.
- Greet customers and patients as they enter, register their presence of arrival to the head pharmacists and assign them to the appropriate place as they await to be seen.
- Pick up any rubbish when seen and empty the bins during the pharmacy's quiet times (before opening hours and occasionally before closing hours).
- Follow procedures for the use of chemical cleaners and power equipment to prevent causing any potential damage to floors and fixtures.
- Clean the building windows and floors by sweeping, mopping, scrubbing, or vacuuming any dirty surface of the pharmacy to maintain a high standard of hygiene and assuring the areas are clean.
- Check for any expired items: In charge of going around the pharmacy (during quiet times, before opening and closing) to organise items on the shelves and make sure that they are placed safely, in the right place (matches the labels - making sure of the labels being visible and easy to read) and aren't in a position of falling (to hurt the customers) or being broken
- Likewise, in charge of assuring that no item sold had passed its expiry dates to reduce the likelihood of putting the customer's well-being at any potential risk.
- Monitor building security and safety by performing such tasks as locking the doors (with the pharmacist’s presence) after operating hours and checking the use of electrical appliances that are switched off when not in use to guard against hazards.
Education
Full-Time Bachelor of Science (Psychology with Criminology) Degree - undefined
De Montfort University
06.2019 - 6 2021
BTEC Level 3 Extended Diploma: Diploma in Health and Social Care (Health Sciences) - undefined
City and Islington College - Centre for Applied Sciences
09.2017 - 9 2017
GCSEs - undefined
The Urswick School
09.2010 - 6 2015
Skills
A trilingual Polyglot
Complex problem solving
People’s Person
Transport
Time Management
Quality-Control Analysis
Social Perceptiveness
Service Orientation
Public Safety and Security
Persuasion
Therapy and Counselling
Secondaryaddress
Flat 7 Cuthbert Court Godstone Road, CR3 0GD
Timeline
B2B Telesales Executive, Part-Time
VD recruitment, Nurseries and Schools
05.2024 - Current
B2C Sales Trainer
Community Fibre LTD
07.2023 - 05.2024
Brand Ambassador
Benchmark Advertisement
04.2022 - 06.2023
Support worker
Precious Homes (Phoenix House)
01.2020 - 04.2022
Full-Time Bachelor of Science (Psychology with Criminology) Degree - undefined
De Montfort University
06.2019 - 6 2021
Assistant Pharmacist
Bee Pharmacy
05.2019 - 10.2019
BTEC Level 3 Extended Diploma: Diploma in Health and Social Care (Health Sciences) - undefined
City and Islington College - Centre for Applied Sciences
09.2017 - 9 2017
Receptionist
Infocus Optometrists
04.2016 - 06.2016
Assistant Pharmacist
Kalpesh
06.2015 - 04.2016
GCSEs - undefined
The Urswick School
09.2010 - 6 2015