Victoria French
Summary
Highly organised and reliable Administrator with experience in sales administration, reception, and office support. Strong background in managing CRM systems including Apex & Salesforce., handling high-volume calls and emails, and supporting busy teams with accurate data entry and documentation. Confident user of Microsoft Office with excellent customer service skills and a professional telephone manner. Proven ability to work independently and manage competing priorities in fast-paced environments.
Overview
3
3
years of professional experience
Work history
Sales administrator/Receptionist
ADVANTAGE AHCI
Liverpool
2024.02 - Current
- Providing full sales administration support to a sales team of 30 people
- Managing incoming calls, emails, and front-of-house reception duties
- Maintaining and updating customer records using CRM systems including Apex and Salesforce
- Preparing sales documentation, quotes, and reports
- Data entry and accuracy checking of client and policy information
- Liaising with clients, brokers, and internal departments
- Managing diaries, appointments, and general office administration
- Supporting smooth day-to-day office operations
Call centre manager
Medellin Consult
Liverpool
2023.01 - 2024.02
- Managed daily operations of a busy call centre
- Supervised, trained, and supported call centre staff
- Ensured high standards of customer service and performance
- Monitored call quality, targets, and KPIs
- Handled escalated customer queries and complaints
- Maintained accurate records and reports
- Supported recruitment, onboarding, and staff development
- Ensured compliance with company procedures and policies
Education
NVQ Level 2 - Media Hair and Makeup
Liverpool City College
LiverpoolNVQ Level 2 - Business Studies
Liverpool City College
LiverpoolSkills
- Sales Administration & Reception Duties
- CRM Systems: Apex & Salesforce
- Microsoft Office (Word, Excel, Outlook, Teams)
- Customer Service & Client Liaison
- Call Handling & Email Management
Key Skills
- Data Entry & Record Management
- Diary Management & Appointment Scheduling
- Sales Support & Reporting
- Team Coordination & Administration
- Professional Telephone Manner
References
References on request
Timeline
Sales administrator/Receptionist
ADVANTAGE AHCI
2024.02 - Current
Call centre manager
Medellin Consult
2023.01 - 2024.02
NVQ Level 2 - Media Hair and Makeup
Liverpool City College
NVQ Level 2 - Business Studies
Liverpool City College