Victoria Cringle
Port Talbot,Neath Port Talbot
Summary
For the past nine years I have served in the Royal Navy as a Dental Nurse.
Working in a variety of environments from the middle of South Sudan to an aircraft carrier in the middle of the ocean I would say I have definitely learnt how to be resilient and adaptable when needed.
My time in the military has definitely taught me how to manage my time effectively. I also have the ability to manage other peoples time, this is something I learnt during my time as a practice manager.
I am able to keep clear and precise computerized records.
I believe I am an effective leader and have the ability to get the best out of people.
I am an effective communicator whether this is face to face in a work environment or over email.
Overview
5
5
years of professional experience
21
21
years of post-secondary education
Work history
Deputy Practice Manager
Royal Navy
Portsmouth, Hampshire
2021.03 - 2023.04
- Management of reception and front office. Making sure appointments and diaries are correctly maintained.
- Management of front office staff, making sure patient queries are dealt with effectively.
- Management of Subject Access Request (SAR). Making sure these were dealt with in a timely manner with the correct information being supplied to patients.
- Managed practice referral system and data base. Making sure patient's were aware of appointments and ensuring treatment carried out was correctly annotated on patient records.
- Oversaw and developed efficient appointments system, reducing patient wait times. Including the daily management of pain case appointments.
- Management of missed/failed appointments, keeping a weekly record of these and passing on information to relevant departments.
- Training lead for the department, keeping an up to date rota for training and making sure all training is recorded on SharePoint.
- Attending practice meetings, keeping minutes for the practice manager and making sure these are uploaded to SharePoint.
Dental Practice Supervisor
HMS Queen Elizabeth, Royal Navy.
Portsmouth, Hampshire
2020.10 - 2023.02
- Management of both medical and dental staff. Management of duties whilst alongside, liaising with staff members to make sure these were as fair as possible.
- Setting an example as a leader and being an approachable member of the middle management team.
- Complaints and compliments supervisor. Making sure all complaints were passed on to the practice manager, keeping a record (spreadsheet) of all complaints, compliments and suggestions.
- Arranged maintenance of all equipment in the department.
- Responsible for disposal of all clinical waste, making sure to keep an accurate record of disposals and consignment notes.
- Prepare agendas for department and management meeting's. Keeping a record of minutes from these meeting's and publishing them on SharePoint so they are available for all to see.
Dental Nurse/Receptionist
Gibraltar Dental Centre, Royal Navy.
Gibraltar
2018.09 - 2020.08
- Responsible for surgery maintenance, ensuring the surgery is stocked up a needed.
- Responsible for ordering stores, making sure the practice has enough stores to last for 3 months. Responsible for stock rotation and keeping a record of all stock hold.
- Making sure all patient paperwork is completed, treatment plans are signed for and any invoices are passed on to the relevant department.
- Keeping a record of civilian treatment plans, making sure patients receive invoices and keeping a record of when payment is made.
Education
GCSEs - English
Blessed George Napier Catholic School and Sports College
Banbury 1995.09 - 2000.06
GCSEs - English Literature
Blessed George Napier Catholic School and Sports College
Banbury 1995.09 - 2000.06
GCSEs - Science
Blessed George Napier Catholic School and Sports College
Banbury 1995.09 - 2000.06
GCSEs - Mathematics
Blessed George Napier Catholic School and Sports College
Banbury 1995.09 - 2000.06
Practice Management
Defence Medical Services Lichfield
Stafford, Staffordshire 2021.02 - 2021.02
Leading rates leadership course
Royal Navy Leadership School
Hampshire 2020.11 - 2020.12
Application of number
Royal Navy
Plymouth 2014.05 - 2014.05
NVQ Level 3 - Dental Nursing
Learnkit Swansea
Swansea 2008.11 - 2010.07
Timeline
Deputy Practice Manager
Royal Navy
2021.03 - 2023.04
Practice Management
Defence Medical Services Lichfield
2021.02 - 2021.02
Leading rates leadership course
Royal Navy Leadership School
2020.11 - 2020.12
Dental Practice Supervisor
HMS Queen Elizabeth, Royal Navy.
2020.10 - 2023.02
Dental Nurse/Receptionist
Gibraltar Dental Centre, Royal Navy.
2018.09 - 2020.08
Application of number
Royal Navy
2014.05 - 2014.05
NVQ Level 3 - Dental Nursing
Learnkit Swansea
2008.11 - 2010.07
GCSEs - English
Blessed George Napier Catholic School and Sports College
1995.09 - 2000.06
GCSEs - English Literature
Blessed George Napier Catholic School and Sports College
1995.09 - 2000.06
GCSEs - Science
Blessed George Napier Catholic School and Sports College
1995.09 - 2000.06
GCSEs - Mathematics
Blessed George Napier Catholic School and Sports College
1995.09 - 2000.06