Summary
Overview
Work history
Education
Timeline
Generic

Victoria Cringle

Port Talbot,Neath Port Talbot

Summary

For the past nine years I have served in the Royal Navy as a Dental Nurse.

Working in a variety of environments from the middle of South Sudan to an aircraft carrier in the middle of the ocean I would say I have definitely learnt how to be resilient and adaptable when needed.

My time in the military has definitely taught me how to manage my time effectively. I also have the ability to manage other peoples time, this is something I learnt during my time as a practice manager.

I am able to keep clear and precise computerized records.

I believe I am an effective leader and have the ability to get the best out of people.

I am an effective communicator whether this is face to face in a work environment or over email.

Overview

5
5
years of professional experience
21
21
years of post-secondary education

Work history

Deputy Practice Manager

Royal Navy
Portsmouth, Hampshire
03.2021 - 04.2023
  • Management of reception and front office. Making sure appointments and diaries are correctly maintained.
  • Management of front office staff, making sure patient queries are dealt with effectively.
  • Management of Subject Access Request (SAR). Making sure these were dealt with in a timely manner with the correct information being supplied to patients.
  • Managed practice referral system and data base. Making sure patient's were aware of appointments and ensuring treatment carried out was correctly annotated on patient records.
  • Oversaw and developed efficient appointments system, reducing patient wait times. Including the daily management of pain case appointments.
  • Management of missed/failed appointments, keeping a weekly record of these and passing on information to relevant departments.
  • Training lead for the department, keeping an up to date rota for training and making sure all training is recorded on SharePoint.
  • Attending practice meetings, keeping minutes for the practice manager and making sure these are uploaded to SharePoint.

Dental Practice Supervisor

HMS Queen Elizabeth, Royal Navy.
Portsmouth, Hampshire
10.2020 - 02.2023
  • Management of both medical and dental staff. Management of duties whilst alongside, liaising with staff members to make sure these were as fair as possible.
  • Setting an example as a leader and being an approachable member of the middle management team.
  • Complaints and compliments supervisor. Making sure all complaints were passed on to the practice manager, keeping a record (spreadsheet) of all complaints, compliments and suggestions.
  • Arranged maintenance of all equipment in the department.
  • Responsible for disposal of all clinical waste, making sure to keep an accurate record of disposals and consignment notes.
  • Prepare agendas for department and management meeting's. Keeping a record of minutes from these meeting's and publishing them on SharePoint so they are available for all to see.

Dental Nurse/Receptionist

Gibraltar Dental Centre, Royal Navy.
Gibraltar
09.2018 - 08.2020
  • Responsible for surgery maintenance, ensuring the surgery is stocked up a needed.
  • Responsible for ordering stores, making sure the practice has enough stores to last for 3 months. Responsible for stock rotation and keeping a record of all stock hold.
  • Making sure all patient paperwork is completed, treatment plans are signed for and any invoices are passed on to the relevant department.
  • Keeping a record of civilian treatment plans, making sure patients receive invoices and keeping a record of when payment is made.

Education

GCSEs - English

Blessed George Napier Catholic School and Sports College
Banbury
09.1995 - 06.2000

GCSEs - English Literature

Blessed George Napier Catholic School and Sports College
Banbury
09.1995 - 06.2000

GCSEs - Science

Blessed George Napier Catholic School and Sports College
Banbury
09.1995 - 06.2000

GCSEs - Mathematics

Blessed George Napier Catholic School and Sports College
Banbury
09.1995 - 06.2000

Practice Management

Defence Medical Services Lichfield
Stafford, Staffordshire
02.2021 - 02.2021

Leading rates leadership course

Royal Navy Leadership School
Hampshire
11.2020 - 12.2020

Application of number

Royal Navy
Plymouth
05.2014 - 05.2014

NVQ Level 3 - Dental Nursing

Learnkit Swansea
Swansea
11.2008 - 07.2010

Timeline

Deputy Practice Manager

Royal Navy
03.2021 - 04.2023

Practice Management

Defence Medical Services Lichfield
02.2021 - 02.2021

Leading rates leadership course

Royal Navy Leadership School
11.2020 - 12.2020

Dental Practice Supervisor

HMS Queen Elizabeth, Royal Navy.
10.2020 - 02.2023

Dental Nurse/Receptionist

Gibraltar Dental Centre, Royal Navy.
09.2018 - 08.2020

Application of number

Royal Navy
05.2014 - 05.2014

NVQ Level 3 - Dental Nursing

Learnkit Swansea
11.2008 - 07.2010

GCSEs - English

Blessed George Napier Catholic School and Sports College
09.1995 - 06.2000

GCSEs - English Literature

Blessed George Napier Catholic School and Sports College
09.1995 - 06.2000

GCSEs - Science

Blessed George Napier Catholic School and Sports College
09.1995 - 06.2000

GCSEs - Mathematics

Blessed George Napier Catholic School and Sports College
09.1995 - 06.2000
Victoria Cringle