Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Sallyanne Smeddles

Coulsdon,Surrey

Summary

Proficient in NHS systems such as EMIS, Anima, Patient Index, Ardens and AccuRix, with a solid background in medical coding and a commitment to patient confidentiality. Skilled in change management, infection control, and team performance optimisation through effective delegation and staff training. Strong organisational and leadership skills, with a focus on enhancing operational efficiency and improving patient satisfaction. Ambitious professional dedicated to supporting healthcare operations through excellent office management, prioritisation, and multitasking in public-centred environments.

Overview

39
39
years of professional experience
7
7
years of post-secondary education

Work history

Deputy Practice Manager

NHS
Purley, Croydon
05.2017 - 07.2025
  • Support and deputise for Practice Manager
  • Close contact with Care Home Managers (23) ensure care plans and assessments are up to date
  • Organising CMC plans and completing on system, sending to GP for approval or update
  • COVID and Flu vaccine clinic planning, inviting, workforces and setting up flow system in COVID times
  • Introducing new ways of working through Pandemic and keeping staff up to date with new changes.
  • Appointment system for 2 sites with 20 clinicians: GPs, ANPs, Locums, Nurses, HCAs, Pharmacists, FPC physio, home visits, Paramedic visits, Prescription query board, Pier reviews for referrals and Hub appointments
  • Training staff on AccuRx books – invite and booking system
  • Room planning for private room use e.g. INR, Physio and inviting for minor ops and dermatology, according to room availability
  • Primary Care Network – liaising with other GP Surgery Staff: Clinics, Admin, meetings, moving forward plans
  • Annual Learning Disability and Dementia Assessments planning and coordinating dates and invites for patients and their carers
  • QOF and Budget planning with IT, PCN and reception Managers
  • Risk Assessments as and when required on an annual, quarterly & monthly basis
  • Stock controls – emergency drugs, vaccines, fridge temp controls
  • Infection control checks, audits and admin
  • Clinician templates and planning of new appointment system
  • Daily challenges – system failures, patient complaints, staffing issues
  • Oversee teams to ensure smooth-running services are upheld and ensure optimal performance in all areas and departments using time management, training and good communication.
  • Facility management – dealing with cleaners, contractors, building faults and ensuring all are addressed as soon as possible according to policies and procedures.
  • Fostered strong relationships with public through excellent communication skills.
  • Promote inclusive culture to increase staff retention.
  • Developed comprehensive operational policies to ensure regulatory compliance.
  • Fostered positive working environment through regular team meetings and open communication.
  • Enhanced practice efficiency by streamlining administrative processes.
  • Handled complaints professionally, resulting in increased patient satisfaction levels.
  • Improved overall efficiency by introducing modern technology solutions.
  • Maintained optimum stock levels through careful inventory management.
  • Launched patient feedback program to improve service quality.
  • Managed staffing schedules, ensuring optimal coverage during peak times.
  • Liaised effectively with medical professionals for seamless care coordination.
  • Mitigated risks by enforcing strict health and safety protocols.
  • Implemented new scheduling system for improved patient flow.
  • Arranged duty and holiday rotations, liaising with staff to provide satisfactory coverage.
  • Prepared budgets and annual plans to meet practice objectives and increase revenue.
  • Facilitated smooth practice operations, making arrangements for practice equipment maintenance to minimise malfunctions.

Reception Manager

Woodcote Medical
Coulsdon
05.2012 - 01.2017
  • Support and training of all receptionists
  • Recruit new receptionists
  • Support DPM to ensure smooth running of 2 reception teams 13 staff across 2 sites
  • Creating reception handbook for receptionist ease of reference
  • Registering patients
  • Choose and book system approx. 20 referrals daily
  • Attend PPG meetings
  • Responsible for money taken at both sites and cashing up
  • Excellent understanding of computer systems printers and phones in case problems arise
  • Organising private appointments when required for admin and F2F
  • Arranging home visits when required
  • Performed team meetings with staff integration
  • Update notice boards and leaflets to ensure current information is available
  • Increased monthly awareness days – Mental health Women's health & Men's health, etc.
  • Handled emergencies adeptly whilst maintaining calm composure.
  • Managed team of receptionists, enhancing overall service quality.
  • Kept inventory of office supplies, reducing instances of shortages or excesses.
  • Streamlined reception processes for improved guest experience.

Domestic Assistant

Self Employed
Purley, Croydon
07.1998 - 05.2012
  • Maternity Leave / Domestic Assistant for 6 families weekly
  • Completed light gardening tasks, enhancing overall appearance of property grounds.
  • Took initiative in identifying improvement opportunities within household tasks.
  • Kept all common areas tidy, creating organised space free from clutter.
  • Offered companionship during leisure time for emotional support and social interaction.

Catering Manager

Watson Wyatt
Redhill and Reigate
01.1996 - 07.1998
  • Developed seasonal menus for diverse events, leading to positive feedback.
  • Implemented effective waste management strategies, reducing overall costs.
  • Devised marketing strategies that increased brand visibility in market segment.
  • Enhanced team efficiency with consistent training programmes.
  • Worked on budgeting and forecasting to control financial resources effectively.
  • Managed all aspects of kitchen operations, ensuring smooth workflow.
  • Reviewed customer feedback regularly, making necessary improvements in service quality.
  • Upheld hygiene and safety regulations through regular checks and audits.

Catering Manager

Price Waterhouse
Docklands
05.1992 - 01.1996
  • Developed menus with strict cost controls to maximise restaurant profits.
  • Grew restaurant profits through improved marketing and staff development initiatives.
  • Negotiated with suppliers to obtain quality ingredients at excellent prices.
  • Created team building initiatives to encourage upselling and meet revenue targets.
  • Resolved complaints calmly and professionally to achieve positive customer outcomes.
  • Achieved financial goals through rigorous restaurant budgeting and forecasting.

Deputy Catering Manager

Chemical Bank
Moorgate
11.1991 - 05.1992
  • Maintained open lines of communication between front-of-house and back-of-house teams.
  • Collaborated with head chef to deliver outstanding culinary experiences.
  • Ensured high standards of hygiene with strict cleanliness routines.
  • Assisted in budgeting processes, keeping financial targets on track.
  • Conducted performance appraisals, fostering individual growth within team.
  • Streamlined operations to improve efficiency in kitchen environment.
  • Oversaw inventory management for optimal stock levels.
  • Arranged staff training courses, increasing team's professional knowledge and skills.

Sous Chef

Stuart Cabeldu
Wimbledon, Merton
12.1987 - 11.1991
  • Adapted menu items according to guest dietary requirements or preferences, promoting inclusivity in dining options.
  • Trainee Manager – South London approx. 10 units- Central London. Worked alongside many managers to gain experience in different catering units, budgets, HR, profit and loss systems.
  • Deputy Manager of staff restaurant and fine dining- Price Waterhouse London Bridge
  • Assistant operation manager for 26 restaurants around M25 and in central London
  • Collaborated closely with front-of-house team, ensuring seamless service delivery.
  • Fostered positive working environment through clear communication and team motivation.
  • Supervised daily food prep operations, ensuring consistency across all dishes served.
  • Assisted head chef in menu development, resulting in innovative dining experiences.
  • Created estimates of food and labour costs to set accurate operating budgets.

Pastry Chef

Gardner Merchant
Whyteleafe
07.1986 - 12.1987
  • Fine dining and staff restaurant desserts for 180 people daily
  • Worked alongside managers to run 3 restaurants, fine dining for 80 Partners, 1400 staff and 140 Managers and fully licensed bar.
  • Stock control, staff rota's, profit and loss bookwork, budgets, general HR, employing staff, staff training in health and food safety
  • Developed seasonal dessert menus for improved variety and appeal.
  • Collaborated with suppliers for procurement of premium quality ingredients.

Education

GCSE - 9 GCSE passes- Maths, English, Commerce, Home Economics, Physics, Art &Design, Physical Education, French language and Geography

Gaynesford High School
Carshalton, Sutton
09.1979 - 06.1984

Diploma Catering and hospitality - 5 City and Guilds (706 1&2 707 705 702) and communication skills and front of house services course included placements to restaurant and hotel kitchens

Carshalton college
Carshalton, Sutton
09.1984 - 06.1986

Skills

  • Experience in change management and excellence in customer service
  • Expertise in handling audits
  • Strong organisational management skills
  • Proficient in process improvement techniques
  • Capable of planning and scheduling staff rotas, appraisals, recruitment, and training
  • Proficient in Microsoft Office Suite
  • Excellent multitasking abilities and compliance training expertise

Affiliations

  • gardening growing my own fruit and vegetables
  • furniture renovation and antique fairs
  • I enjoy organising, cleaning and arts and crafts around my home and garden

Timeline

Deputy Practice Manager

NHS
05.2017 - 07.2025

Reception Manager

Woodcote Medical
05.2012 - 01.2017

Domestic Assistant

Self Employed
07.1998 - 05.2012

Catering Manager

Watson Wyatt
01.1996 - 07.1998

Catering Manager

Price Waterhouse
05.1992 - 01.1996

Deputy Catering Manager

Chemical Bank
11.1991 - 05.1992

Sous Chef

Stuart Cabeldu
12.1987 - 11.1991

Pastry Chef

Gardner Merchant
07.1986 - 12.1987

Diploma Catering and hospitality - 5 City and Guilds (706 1&2 707 705 702) and communication skills and front of house services course included placements to restaurant and hotel kitchens

Carshalton college
09.1984 - 06.1986

GCSE - 9 GCSE passes- Maths, English, Commerce, Home Economics, Physics, Art &Design, Physical Education, French language and Geography

Gaynesford High School
09.1979 - 06.1984

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Sallyanne Smeddles