Aminah Rehman
Woking,Surrey
Summary
Experienced Deputy Practice Manager with over 8 years experience in healthcare administration, practice management and customer service. Skilled in leading teams, coordinating clinic operations, recruitment, staff development and patient relations. A highly organised and proactive professional committed to delivering excellent patient care and improving operational efficiency.
Overview
12
12
years of professional experience
Work history
DEPUTY PRACTICE MANAGER
Synergy Physiotherapy
Woking, Surrey
2023.02 - Current
- Support the day-to-day management and smooth operation of a busy physiotherapy practice.
- Lead recruitment, interviewing, onboarding and induction of new staff members.
- Coordinate staff rotas, annual leave and workforce planning to ensure effective service delivery.
- Handle patient enquiries and complaints professionally, resolving issues promptly while maintaining excellent patient satisfaction.
- Conduct staff supervision, performance reviews and provide coaching and ongoing development.
- Ensure compliance with health and safety, safeguarding and clinical governance policies.
- Liaise with consultants, GPs and multidisciplinary teams to support efficient patient care.
- Assist with implementing improvements to practice procedures and operational efficiency
Office Administrator & Receptionist
Synergy Physiotherapy
Woking, Surrey
2021.12 - 2023.02
- Managed a busy reception, responding to telephone, email and face-to-face enquiries.
- Scheduled, amended and managed patient appointments using the practice management system.
- Prepared consultant correspondence and maintained accurate patient records.
- Processed payments and maintained confidential financial and administrative records.
- Assisted with stock control and supported the smooth day-to-day running of the clinic.
Receptionist
Cloud Nine Health & Beauty
West Byfleet , Surrey
2019.10 - 2021.10
- Managed appointments, client records and front-of-house operations in a busy salon.
- Delivered excellent customer service while handling enquiries in person, by phone and via email.
- Processed payments, managed retail sales and maintained accurate financial records.
- Assisted with stock management and ensured a clean, welcoming environment for clients.
Receptionist
Anchor Hanover / Surrey County Council
Woking, Surrey
2019.02 - 2019.11
- Provided a professional front-of-house service, welcoming visitors and supporting residents.
- Answered telephone enquiries, managed administrative tasks and maintained accurate records.
- Assisted with general office administration, filing and document preparation.
Administrative Assistant
Nak-Shatra Dance & Events
Woking, Surrey
2018.12 - 2019.10
- Coordinated appointments, managed correspondence and maintained administrative records.
- Supported social media and marketing activities to promote events.
- Assisted with travel arrangements, invoicing and general office administration.
Retail Merchandiser
Asda Dee Set
Woking, Surrey
2017.09 - 2019.02
- Maintained high merchandising standards across multiple departments.
- Delivered excellent customer service while supporting stock control and promotional displays.
Retail Merchandiser
Morrisons Nutmeg Dee Set
Woking, Surrey
2014.10 - 2018.12
- Organised merchandise displays, pricing and stock presentation to company standards.
- Worked collaboratively with store teams to ensure excellent customer experience.
Cover Supervisor
Morrisons Nutmeg Dee Set
Woking, Surrey
2016.04 - 2016.12
- Supervised the department during management absence, coordinating daily workloads and staff.
- Supported rota planning, merchandising and operational standards.
Education
Certificate of Continuing Education - Business and Management
University of Essex Online
Essex2019-03
BTEC Level 3 Information Technology (DDM) - Information Technology
Guildford College
Guildford, Surrey2014-07
GCSE (including English, Maths, IT and Science) -
Bishop David Brown School
Sheerwater, Surrey2010-07
Skills
Practice Management
Team Leadership
Recruitment & Staff Training
HR Administration
Clinic Operations
Patient Relations
Complaint Resolution
Staff Scheduling & Rota Management
Microsoft Office (Word, Excel & Outlook)
Administrative Management
Health & Safety Compliance
Time Management
Communication
Organisation
Problem Solving
Achievements
- Successfully recruited and onboarded new team members, supporting continued practice growth.
- Trained and mentored junior staff, improving confidence and consistency across the team.
- Helped maintain the efficient operation of a busy physiotherapy clinic while delivering high standards of patient care.
References
Available upon request.
Timeline
DEPUTY PRACTICE MANAGER
Synergy Physiotherapy
2023.02 - Current
Office Administrator & Receptionist
Synergy Physiotherapy
2021.12 - 2023.02
Receptionist
Cloud Nine Health & Beauty
2019.10 - 2021.10
Receptionist
Anchor Hanover / Surrey County Council
2019.02 - 2019.11
Administrative Assistant
Nak-Shatra Dance & Events
2018.12 - 2019.10
Retail Merchandiser
Asda Dee Set
2017.09 - 2019.02
Cover Supervisor
Morrisons Nutmeg Dee Set
2016.04 - 2016.12
Retail Merchandiser
Morrisons Nutmeg Dee Set
2014.10 - 2018.12
Certificate of Continuing Education - Business and Management
University of Essex Online
BTEC Level 3 Information Technology (DDM) - Information Technology
Guildford College
GCSE (including English, Maths, IT and Science) -
Bishop David Brown School