Victoria Bryan

• Provided exceptional customer service
• Prepared refreshments for children and parents
• Maintained cleanliness of soft play area, contributing to overall health and safety standard
• Improved customer service by responding promptly to all enquiries and complaints.
• worked effectively with team members to maintain smooth running of the business
• Operated till system
• Established excellent rapport with parents and guardians, increasing trust in our services.
• Assisted in organising parties and events to ensure memorable experiences for attendees.
• Set up play areas, materials and equipment to enhance activities.
• Engaged small groups of children in singing, crafts and messy play

• Training new employees
• Leading staff performance reviews
• Assisting in stock take procedures
• Key holder, handling end of day transactions
• Creating and managing rotas ensuring smooth running to stores needs
• Addressed customer queries, improving overall satisfaction.
• Delegating tasks based on team members' strengths to improve productivity and quality of work.
• Working both independently and as part of the team
• Leading by example

NVQ Level 2

• Waxing.
• Manicure and Pedicures.
• Facials
• Indian head massage
• Full body massage
• Eye Tinting