
Customer-focused retail and hospitality professional with experience in luxury fragrance retail, customer service, hospitality, and fast-paced working environments. Skilled in delivering high-end customer experiences, personalised product recommendations, cash handling, and maintaining premium presentation standards. Strong knowledge of fragrance notes, skincare, and haircare products, with excellent communication and customer engagement skills. Reliable, adaptable, and confident working both independently and as part of a team, with a proactive attitude and strong attention to detail.
* Prepared high-quality coffees and beverages while maintaining presentation and service standards
* Delivered friendly and professional customer service in a busy hospitality environment
* Managed customer orders, cash/card payments, and table service efficiently
* Served high volumes of customers during peak service periods while maintaining excellent service quality
* Maintained clean and organised workspaces in line with hygiene and safety standards
* Supported team members to ensure smooth daily operations during busy shifts