MARISOUL ROFAIL
London
Summary
A highly motivated and customer-focused professional with extensive experience in luxury retail environments. Skilled in delivering tailored consultations and providing a personalised approach to meet individual client needs, with a strong ability to build lasting relationships and foster client loyalty. Proven ability to manage appointments efficiently, handle enquiries, and resolve complaints with professionalism and discretion, ensuring a consistently high standard of service.
Organised and detail-oriented, with confidence in managing multiple priorities in fast-paced settings while maintaining a calm and polished approach. Strong communication skills, combined with a proactive mindset, enable anticipation of client needs and delivery of exceptional experiences. Adaptable and results-driven, seeking opportunities to bring expertise in client service, relationship management, and operational support to a dynamic organisation.
Overview
3
3
years of professional experience
Work history
Fragrance & Beauty Sales Consultant
Chanel Limited
2024.12 - 2026.03
- Delivered strong sales performance, contributing to individual and team targets in a fast-paced luxury environment.
- Delivered a personalised client experience by actively listening, anticipating needs, and curating tailored product recommendations aligned with individual preferences and lifestyle.
- Provided sit-down consultation services across fragrance, skincare, and makeup, creating a relaxed environment that enhanced client confidence and purchasing decisions.
- Demonstrated strong product expertise through continuous training, enabling cross-selling, and upselling across multiple categories.
- Built and maintained a loyal client base through effective clientelling, including follow-ups, appointment booking, and personalised outreach, driving repeat business and long-term brand loyalty.
- Ensured visual merchandising consistently reflected Chanel's luxury image.
- Handled client enquiries and complaints with professionalism, ensuring prompt resolution and a positive brand experience.
- Process sales transactions accurately through different payment methods.
Sales Associate
Start Rite
2024.02 - 2024.11
- Extensive knowledge of products and their features, foot health, and measuring/ fitting enables provision of accurate and personalised advice to parents on purchases.
- Providing excellent customer service to make Start Rite the go to place for children's shoes.
- Strive to achieve all KPI's, including daily store and individual targets.
- Maintained cleanliness and organization of the retail floor, including merchandise displays and inventory management.
- Confident in managing all administrative tasks, including weekly/monthly sales reports, timesheets, and resolving discrepancies related to delivery recipients.
- Selected to attend the Business Design Centre with senior management to choose the SS25 collection for Start Rite Fenwick BX.
- Promoting add on sales at every opportunity.
- Visiting competitor stores to complete a competitor analysis which helps us identify trends and strategies to implement for drive sales.
- Delegating tasks and support in training new staff members.
Sales Associate
Offspring
Selfridges
2023.08 - 2024.02
- Greet and assist customers in a friendly and helpful manner.
- Provide information about products to encourage sales.
- Ensure that the stores visual presentation is appealing, and products are well displayed.
- Monitor and replenish inventory on the sales floor.
- Process sales transactions accurately through different payment methods.
Education
Bachelor of Arts - Designing Cities: Planning and Architecture
University of Westminster
London 09/2020 - 05/2023
A-Levels - Sociology, ICT, Business
St James Catholic High School
London 09/2017 - 07/2019
Skills
- Luxury Customer Service
- Professional Communication (In-person & Telephone)
- Appointment Scheduling & Organisation
- Team Collaboration
- Attention to detail
- Time Management & Multitasking
- Adaptability
- Approachable and friendly
- Complaint Resolution & Client Enquiries
- High Presentation Standards
LANGUAGES
English
Fluent
Arabic
Native
VOLUNTEERING
- Coptic City Mission- 2017- 2019, Presenting a friendly impression to all homeless individuals in order to build a rapport. Effectively assisting them in anything they need - Food, Clothes, Covers etc., Communicating with managers to assess the needs of others.
- Cancer Research- 06/2018- 08/2018, Stock processing and preparation including sorting, pricing and steaming clothes. Tidying the shop floor and organising clothes.
Timeline
Fragrance & Beauty Sales Consultant
Chanel Limited
2024.12 - 2026.03
Sales Associate
Start Rite
2024.02 - 2024.11
Sales Associate
Offspring
2023.08 - 2024.02
Bachelor of Arts - Designing Cities: Planning and Architecture
University of Westminster
09/2020 - 05/2023
A-Levels - Sociology, ICT, Business
St James Catholic High School
09/2017 - 07/2019