VICENT OTWIKENDE
Riyadh,RIYADH
Overview
4
4
years of professional experience
Work History
Senior Waiter
Independent Food Company
Riyadh, Riyadh
01.2023 - Current
- Leading a Team in executing Daily operations in a fast-paced Restaurant.
- Documented customer orders, calculated bills and processed payments.
- Laid tables with clean cutlery, crockery and glassware throughout sittings.
- Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
- Advised on menu options based on allergies and preferences.
- Maintained extensive knowledge of food, drinks and menus to answer customer queries.
- Greeted new customers and offered immediate seating assistance.
- Resolved customer complaints to maintain satisfaction and business loyalty.
- Collaborated with chefs to verify item availability and understand daily specials for menu promotion.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Resolved customer complaints promptly, escalating larger operational concerns to management.
- Seated guests quickly and coordinated timely service to minimise table wait times.
- Met upselling goals by promoting additional menu items and increasing average transaction values.
- Maintained safe hygiene and food handling standards for full compliance.
- Coordinated seamless communication between kitchen and floor staff, enhancing service efficiency and customer satisfaction.
- Monitored restaurant cleanliness and hygiene standards, adhering to health and safety regulations.
Senior Waiter
Food Tellers, OAK group
NEOM, EASTERN REGION
08.2022 - 12.2022
- Handled customer complaints calmly and professionally, providing replacement items and offering discounts to maintain positive restaurant reputation.
- Reset tables between guests to maintain professional dining space and minimise service delays.
- Communicated effectively with kitchen staff to maintain timely service and deliver special requests.
- Maintained safe hygiene and food handling standards for full compliance.
- Seated guests quickly and coordinated timely service to minimise table wait times.
- Resolved customer complaints calmly and professionally, providing swift resolutions to maintain restaurant reputation.
- Assessed customer allergy requirements, advising on suitable choices and communicating specific needs with kitchen teams.
- Trained junior waiting staff in providing confident and competent customer care.
- Maintained extensive knowledge of food, drinks and menus to answer customer queries.
- Conducted daily briefings with team to discuss special menu items, allergies, and customer preferences.
Education
Bachelor of Business Administration - Public Administration and Management
Makerere University Business School
Kampala01-2017
Skills
- Customer service
- Team leadership
- Menu knowledge
- Order processing
- Hygiene compliance
- Customer relationship management
- Crisis resolution
- Time management
- Effective communication
- Training and mentoring
- Food safety standards
- Allergy and dietary awareness
- Wait staff supervision
- Drinks upselling
- Customer order recording
- Card payment processing
- Reservation management
- Menu presentation
- Advanced menu knowledge
Languages
English
Advanced
C1
Interests
- Reading
- Research
- Soccer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Waiter
Independent Food Company
01.2023 - Current
Senior Waiter
Food Tellers, OAK group
08.2022 - 12.2022
Bachelor of Business Administration - Public Administration and Management
Makerere University Business School