Overview
Work History
Education
Skills
Languages
Interests
Work Availability
Timeline
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VICENT OTWIKENDE

VICENT OTWIKENDE

Riyadh,RIYADH

Overview

4
4
years of professional experience

Work History

Senior Waiter

Independent Food Company
Riyadh, Riyadh
01.2023 - Current
  • Leading a Team in executing Daily operations in a fast-paced Restaurant.
  • Documented customer orders, calculated bills and processed payments.
  • Laid tables with clean cutlery, crockery and glassware throughout sittings.
  • Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
  • Advised on menu options based on allergies and preferences.
  • Maintained extensive knowledge of food, drinks and menus to answer customer queries.
  • Greeted new customers and offered immediate seating assistance.
  • Resolved customer complaints to maintain satisfaction and business loyalty.
  • Collaborated with chefs to verify item availability and understand daily specials for menu promotion.
  • Delivered friendly and fast service to process high-volume food and drink orders at peak times.
  • Resolved customer complaints promptly, escalating larger operational concerns to management.
  • Seated guests quickly and coordinated timely service to minimise table wait times.
  • Met upselling goals by promoting additional menu items and increasing average transaction values.
  • Maintained safe hygiene and food handling standards for full compliance.
  • Coordinated seamless communication between kitchen and floor staff, enhancing service efficiency and customer satisfaction.
  • Monitored restaurant cleanliness and hygiene standards, adhering to health and safety regulations.

Senior Waiter

Food Tellers, OAK group
NEOM, EASTERN REGION
08.2022 - 12.2022
  • Handled customer complaints calmly and professionally, providing replacement items and offering discounts to maintain positive restaurant reputation.
  • Reset tables between guests to maintain professional dining space and minimise service delays.
  • Communicated effectively with kitchen staff to maintain timely service and deliver special requests.
  • Maintained safe hygiene and food handling standards for full compliance.
  • Seated guests quickly and coordinated timely service to minimise table wait times.
  • Resolved customer complaints calmly and professionally, providing swift resolutions to maintain restaurant reputation.
  • Assessed customer allergy requirements, advising on suitable choices and communicating specific needs with kitchen teams.
  • Trained junior waiting staff in providing confident and competent customer care.
  • Maintained extensive knowledge of food, drinks and menus to answer customer queries.
  • Conducted daily briefings with team to discuss special menu items, allergies, and customer preferences.

Education

Bachelor of Business Administration - Public Administration and Management

Makerere University Business School
Kampala
01-2017

Skills

  • Customer service
  • Team leadership
  • Menu knowledge
  • Order processing
  • Hygiene compliance
  • Customer relationship management
  • Crisis resolution
  • Time management
  • Effective communication
  • Training and mentoring
  • Food safety standards
  • Allergy and dietary awareness
  • Wait staff supervision
  • Drinks upselling
  • Customer order recording
  • Card payment processing
  • Reservation management
  • Menu presentation
  • Advanced menu knowledge

Languages

English
Advanced
C1

Interests

  • Reading
  • Research
  • Soccer

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Senior Waiter

Independent Food Company
01.2023 - Current

Senior Waiter

Food Tellers, OAK group
08.2022 - 12.2022

Bachelor of Business Administration - Public Administration and Management

Makerere University Business School
VICENT OTWIKENDE