Summary
Work history
Education
Skills
Languages
Timeline
pwb
Ravi Bahadur Tamang

Ravi Bahadur Tamang

Manali,India

Summary

Experienced Senior Waiter with knack for creating welcoming dining experiences and leading team to deliver exceptional service. Driven by love for hospitality, consistently implemented customer feedback to improve service quality and increase repeat patronage. Known for fostering collaborative work environment and mentoring junior staff to enhance overall team performance. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Customer-focused professional experienced in order taking and food delivery. Offers fast, quality service with expert knowledge of menu and service practices. History building customer loyalty and earning repeat business. Dynamic hospitality professional focused on delivering the highest standards customer service. Thinks critically with can-do attitude for successful restaurant operations. Energetic professional ready to excel in Senior Waiter role with positive attitude. Proven abilities in customer service, with excellent communication and teamwork skills. Committed to enhancing guest experiences and ensuring smooth service operations.

Work history

Senior Waiter

Kamaya Restaurant
Goa , India
11 2023 - Current
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Delivered food and drinks from kitchen to respective tables to meet timely expectations.
  • Explained dish components clearly to inform customers' decisions.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Delivered excellent customer service through friendly and polite interaction.
  • Completed side duties such as refilling condiments, contributing to organised workplace.
  • Accommodated special dietary requests, enhancing customer dining experience.
  • Helped reduce waiting times by swiftly clearing tables after use.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Maintained knowledge of menu items, leading to accurate order taking.
  • Relayed feedback from customers to management for continuous improvement.
  • Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
  • Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
  • Remained calm under pressure, ensuring better performance during peak hours.
  • Advised on food and drink choices based on customer preferences.
  • Upheld company procedures and policies consistently in daily operations.
  • Worked collaboratively with bartender to serve drinks promptly and accurately.
  • Maintained clean front of house and work areas by adhering to agreed cleaning schedule.
  • Handled customer complaints professionally, resulting in satisfactory resolution.
  • Trained junior waitstaff, leading to increased team performance.
  • Clearly communicated customer dietary and allergy concerns to kitchen team.
  • Facilitated special requests from customers, improving overall satisfaction rate.
  • Checked quality of delivered goods promptly upon arrival, preventing any potential issues before they arose.
  • Oversaw reservations, ensuring smooth flow of customers during peak hours.
  • Contributed positively to team morale by maintaining a supportive attitude towards colleagues on shift.
  • Maintained high standard of customer service by attentively taking orders and serving meals.
  • Advised customers on suitable wine pairings based on chosen dishes, enhancing their culinary enjoyment.
  • Demonstrated deep knowledge of menu items, aiding in customer decision-making process.
  • Kept cleanliness and hygiene standards high whilst working in the dining area.
  • Expertly served wines and cocktails from extensive alcohol menu of multiple beverages.

Senior Waiter

Gesmo Restaurant & German Bakery
Leh Ladakh , India
03 2023 - 10 2023
  • Trained junior waitstaff, leading to increased team performance.
  • Helped to secure customer satisfaction rate of [Number]% by actioning previous customer feedback.
  • Fostered positive relationships with customers through attentive service, enhancing their dining experience.
  • Handled customer complaints professionally, resulting in satisfactory resolution.
  • Oversaw reservations, ensuring smooth flow of customers during peak hours.
  • Kept cleanliness and hygiene standards high whilst working in the dining area.
  • Maintained clean front of house and work areas by adhering to agreed cleaning schedule.
  • Ensured prompt bill payment at end of meal, minimising waiting time for customers.
  • Improved restaurant efficiency with timely food delivery to tables.
  • Coordinated with other waitstaff for efficient workflow during busy periods.
  • Managed table settings for enhanced dining experience.
  • Guaranteed a safe environment for guests, verifying constant adherence to Covid-19 cleaning and sanitation standards.
  • Provided outstanding dining experiences to boost TripAdvisor rating from 40% to 100%.
  • Contributed positively to team morale by maintaining a supportive attitude towards colleagues on shift.
  • Clearly communicated customer dietary and allergy concerns to kitchen team.
  • Monitored inventory levels and reported low-stock items to support availability.
  • Upsold sides and beverages to increase restaurant revenue.

Captain Waiter

Gesmo Restaurant & German Bakery
Leh Ladakh , India
05 2021 - 09 2021
  • Managed reservations for seamless guest arrival and seating.
  • Conducted inventory checks, ensuring sufficient stock levels at all times.
  • Upheld stellar restaurant reputation with attention to detail and professionalism.
  • Organised special events functions, ensuring memorable dining experiences for guests.
  • Enhanced customer satisfaction by providing exceptional table service.
  • Liaised between kitchen staff and patrons for effective communication of dietary needs or special requests.
  • Regularly refreshed table settings, contributing to an appealing dining ambience.
  • Coordinated staff rota for smooth shift transitions.
  • Resolved customer complaints promptly, restoring client confidence in our services.
  • Prioritised tasks during peak hours to maintain high-quality service.
  • Trained new waiting staff for improved performance and quality of service.
  • Boosted team morale with positive attitude, resulting in better work performance.
  • Ensured timely food service, impressing guests with efficiency.
  • Maintained high hygiene standards to ensure a clean and safe dining experience.
  • Fostered a friendly dining environment with excellent communication skills.
  • Cultivated and nurtured positive relationships with all staff members, significantly reducing turnover.
  • Pleasantly greeted guests and offered to take drink orders while assisting with menu familiarisation.
  • Facilitated effective communication between kitchen staff and waiting staff to relay menu updates and process changes.
  • Worked closely with chef to provide tasty options for guests with food allergies or intolerances.
  • Served food to guests at proper temperatures by bringing items to table immediately.
  • Oversaw staff schedules according to strengths to build productive teams for each shift.
  • Checked in with customers during meals to verify order accuracy and meet additional needs.
  • Inspected plated meals prior to table delivery, reducing errors and enforcing quality standards.
  • Delivered quality service by providing warm and welcoming environment.
  • Processed payments and reduced customer wait times.
  • Monitored inventory levels and reported low-stock items to support availability.
  • Guided guests through menus while demonstrating detailed knowledge of dishes and ingredients.
  • Prevented service disruptions by constantly monitoring F&B supply levels and promptly reordering low-stock items.
  • Handled customer complaints and restored satisfaction through tactful communication and swift resolution.
  • Advised on food and drink choices based on customer preferences.
  • Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
  • Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
  • Assisted kitchen staff with food prep, dishwashing and plating food.
  • Totalled bills for customers and accepted payment via cheque, currency and card payments.
  • Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
  • Verified completed orders and served guests at tables.
  • Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
  • Memorised complete menu and offered guests knowledgeable suggestions.
  • Polished glasses and cutlery to pristine standards.

Senior Waiter

Nirvana cafe
Hampi, India
11 2021 - 01 2022
  • Maintained high standard of customer service by attentively taking orders and serving meals.
  • Facilitated special requests from customers, improving overall satisfaction rate.
  • Upheld company procedures and policies consistently in daily operations.
  • Communicated effectively with kitchen staff to ensure order accuracy.
  • Guaranteed a safe environment for guests, verifying constant adherence to Covid-19 cleaning and sanitation standards.
  • Demonstrated deep knowledge of menu items, aiding in customer decision-making process.
  • Fostered positive relationships with customers through attentive service, enhancing their dining experience.
  • Maintained clean front of house and work areas by adhering to agreed cleaning schedule.

Waiter

Uma Shankar Restaurant
Hampi , India
11 2018 - 03 2019
  • Cleaned and set tables quickly after customers left to maximise restaurant capacity.
  • Practiced healthy and safety measures to comply with regulations.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Upheld health and safety standards by regularly sanitising hands and work areas.
  • Maintained professional appearance throughout shifts, reflecting positively on establishment image.
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
  • Offered menu recommendations as appropriate, displaying expert knowledge of food and drink pairings.
  • Explained dish components clearly to inform customers' decisions.
  • Communicated efficiently with fellow team members, fostering a harmonious working environment.
  • Liaised with kitchen staff for prompt order delivery to customers.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Managed table settings for optimal dining experience.
  • Helped reduce waiting times by swiftly clearing tables after use.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Maintained knowledge of menu items, leading to accurate order taking.
  • Delivered excellent customer service through friendly and polite interaction.
  • Remained calm under pressure, ensuring better performance during peak hours.
  • Completed side duties such as refilling condiments, contributing to organised workplace.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Ensured cleanliness of restaurant area with regular sweeping and wiping.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
  • Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
  • Increased order value by upselling sides, drinks and desserts.
  • Verified completed orders and served guests at tables.
  • Followed health and hygiene standards when handling food and cleaning restaurants.

Captain Waiter

Gesmo Restaurant & German Bakery
Leh Ladakh , India
04 2018 - 10 2018
  • Set, cleared and re-set up to 13 tables per shift, following brand standards to ensure consistency.
  • Ensured customer satisfaction by providing excellent service.
  • Collaborated well with other team members, fostering an efficient teamwork dynamic.
  • Facilitated positive dining atmosphere with friendly, personable interactions.
  • Upheld high standards of cleanliness in all work areas, contributing to a healthy environment.
  • Escorted guests to their tables courteously; explained daily specials comprehensively.
  • Handled orders efficiently; ensured timely delivery to customers.
  • Maintained safety and cleanliness of service area, keeping floor free of obstacles, such as spills, food and waste.
  • Cleared tables promptly after customers' departure; prepared them for next patrons quickly.
  • Followed all hygiene regulations diligently; maintained safe working conditions at all times.
  • Supported team members during busy shifts to maintain seamless service.
  • Facilitated smooth restaurant operations, performing duties including restocking and polishing glassware, folding napkins etc
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Delivered food and drinks from kitchen to respective tables to meet timely expectations.
  • Cleaned and set tables quickly after customers left to maximise restaurant capacity.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
  • Polished glasses and cutlery to pristine standards.
  • Boosted team morale with positive attitude, resulting in better work performance.
  • Conducted inventory checks, ensuring sufficient stock levels at all times.
  • Enhanced customer satisfaction by providing exceptional table service.
  • Prioritised tasks during peak hours to maintain high-quality service.
  • Upheld stellar restaurant reputation with attention to detail and professionalism.
  • Resolved customer complaints promptly, restoring client confidence in our services.
  • Trained new waiting staff for improved performance and quality of service.
  • Organised special events functions, ensuring memorable dining experiences for guests.
  • Fostered a friendly dining environment with excellent communication skills.
  • Regularly refreshed table settings, contributing to an appealing dining ambience.
  • Managed reservations for seamless guest arrival and seating.
  • Reduced guest risks by understanding and clearly communicating allergies and intolerances.
  • Delivered quality service by providing warm and welcoming environment.
  • Verified completed orders and served guests at tables.
  • Accurately took orders, making menu recommendations as appropriate.

Senior Waiter

Brendon Bar & Restaurant Palolem Beach
Goa, India
11 2017 - 03 2018
  • Advised customers on suitable wine pairings based on chosen dishes, enhancing their culinary enjoyment.
  • Kept cleanliness and hygiene standards high whilst working in the dining area.
  • Communicated effectively with kitchen staff to ensure order accuracy.
  • Worked collaboratively with bartender to serve drinks promptly and accurately.
  • Ensured prompt bill payment at end of meal, minimising waiting time for customers.
  • Maintained clean front of house and work areas by adhering to agreed cleaning schedule.
  • Trained junior waitstaff, leading to increased team performance.
  • Coordinated with other waitstaff for efficient workflow during busy periods.
  • Handled customer complaints professionally, resulting in satisfactory resolution.
  • Demonstrated deep knowledge of menu items, aiding in customer decision-making process.
  • Managed table settings for enhanced dining experience.
  • Clearly communicated customer dietary and allergy concerns to kitchen team.
  • Fostered positive relationships with customers through attentive service, enhancing their dining experience.
  • Maintained high standard of customer service by attentively taking orders and serving meals.
  • Served food to guests at proper temperatures by bringing items to table immediately.
  • Delivered quality service by providing warm and welcoming environment.
  • Prevented service disruptions by constantly monitoring F&B supply levels and promptly reordering low-stock items.
  • Advised on food and drink choices based on customer preferences.
  • Advised customers on wine and beverage pairings with selected food items.

Captain Waiter

Gesmo Restaurant & German Bakery
Leh Ladakh , India
04 2017 - 10 2017
  • Regularly refreshed table settings, contributing to an appealing dining ambience.
  • Enhanced customer satisfaction by providing exceptional table service.
  • Maintained high hygiene standards to ensure a clean and safe dining experience.
  • Resolved customer complaints promptly, restoring client confidence in our services.
  • Ensured timely food service, impressing guests with efficiency.
  • Managed reservations for seamless guest arrival and seating.
  • Conducted inventory checks, ensuring sufficient stock levels at all times.
  • Prioritised tasks during peak hours to maintain high-quality service.
  • Organised special events functions, ensuring memorable dining experiences for guests.
  • Boosted team morale with positive attitude, resulting in better work performance.
  • Liaised between kitchen staff and patrons for effective communication of dietary needs or special requests.
  • Trained new waiting staff for improved performance and quality of service.
  • Upheld stellar restaurant reputation with attention to detail and professionalism.
  • Fostered a friendly dining environment with excellent communication skills.
  • Oversaw staff schedules according to strengths to build productive teams for each shift.
  • Pleasantly greeted guests and offered to take drink orders while assisting with menu familiarisation.
  • Trained and supervised wait staff to maintain first-class customer service standards.
  • Monitored inventory levels and reported low-stock items to support availability.
  • Cultivated and nurtured positive relationships with all staff members, significantly reducing turnover.
  • Worked closely with chef to provide tasty options for guests with food allergies or intolerances.
  • Processed payments and reduced customer wait times.
  • Handled customer complaints and restored satisfaction through tactful communication and swift resolution.
  • Guided guests through menus while demonstrating detailed knowledge of dishes and ingredients.
  • Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.

Senior Waiter

Brendon Bar & Restaurant Palolem Beach
Goa , India
11 2016 - 03 2017
  • Maintained clean front of house and work areas by adhering to agreed cleaning schedule.
  • Worked collaboratively with bartender to serve drinks promptly and accurately.
  • Maintained high standards of food hygiene and customer service with strong quality and accuracy.
  • Fostered positive relationships with customers through attentive service, enhancing their dining experience.
  • Oversaw reservations, ensuring smooth flow of customers during peak hours.
  • Contributed positively to team morale by maintaining a supportive attitude towards colleagues on shift.
  • Handled customer complaints professionally, resulting in satisfactory resolution.
  • Managed table settings for enhanced dining experience.
  • Communicated effectively with kitchen staff to ensure order accuracy.
  • Advised customers on suitable wine pairings based on chosen dishes, enhancing their culinary enjoyment.
  • Polished glasses and cutlery to pristine standards.
  • Advised customers on wine and beverage pairings with selected food items.

Waiter

Gesmo Restaurant & German Bakery
Leh Ladakh , India
04 2016 - 10 2016
  • Informed customers regarding ingredients used to address allergy and dietary issues.
  • Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
  • Helped reduce waiting times by swiftly clearing tables after use.
  • Managed timing standards in food deliveries to minimise delays.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Delivered excellent customer service through friendly and polite interaction.
  • Maintained professional appearance throughout shifts, reflecting positively on establishment image.
  • Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
  • Ensured cleanliness of restaurant area with regular sweeping and wiping.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Remained calm under pressure, ensuring better performance during peak hours.
  • Completed side duties such as refilling condiments, contributing to organised workplace.
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
  • Worked collaboratively with kitchen staff for efficient service delivery.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.

Waiter Assistant

Brendon Bar& Restaurant Palomem Beach
Goa, India
11 2015 - 03 2016
  • Worked closely with kitchen and servers to enable accurate and timely delivery of meals, achieving [Number]% on-time delivery score.
  • Collaborated well with other team members, fostering an efficient teamwork dynamic.
  • Assisted in setting tables to facilitate smooth dining operations.
  • Maintained safety and cleanliness of service area, keeping floor free of obstacles, such as spills, food and waste.
  • Facilitated smooth restaurant operations, performing duties including restocking and polishing glassware, folding napkins, [Task] and [Task].
  • Maintained clean environment with regular cleaning and sanitising tasks.
  • Supported team members during busy shifts to maintain seamless service.
  • Polished glasses and cutlery to pristine standards.
  • Kept tables clear of used crockery, glassware and cutlery.

Assistant Cook

Gesmo Restaurant & German Bakery
Leh Ladakh , India
03 2015 - 03 2015
  • Assisted Head Chef during large catering events, delivering excellent service under pressure.
  • Worked in accordance with food hygiene standards, promoting a safe working environment.
  • Received and verified food deliveries, placing items in proper kitchen areas or storage.
  • Demonstrated proficiency in using various cooking equipment like grills, ovens and blenders.
  • Maintained clean and hygienic kitchen environment, adhering to health and safety regulations.
  • Conducted regular cleaning of kitchen appliances for maintenance purposes.
  • Rotated frozen food items.
  • Washed cutlery and crockery using industrial dishwashers and manual methods for pristine finish.
  • Cleared tables to remove dirty utensils and leftover food items.
  • Kept kitchen areas clean, orderly and well-stocked for smooth service.

Education

+2 Intermediate Passed - Arts

Government senior secondary school Haripur

Skills

  • Order taking
  • Customer service
  • Flexible schedule capability
  • Complaint management
  • Guest relations
  • Wine knowledge
  • Food allergy knowledge
  • Team management
  • Dining experiences
  • Reservation management
  • Table service
  • Up-selling capability
  • Hospitality expertise
  • Table setting
  • Cocktail preparation
  • Fine dining experience
  • Tableside service
  • New staff training
  • Speedy and efficient
  • Beverage preparation
  • Sandwich preparation
  • Espresso machine operation
  • Cold drip techniques
  • Tamping
  • Quick learner
  • Tea expertise
  • Latte art
  • Safe food handling
  • Menu memorisation
  • Inventory temperature control
  • Strong communication
  • Engaging leadership style
  • Food hygiene
  • Drinks upselling
  • Menu conceptualisation
  • Food pairing
  • Wait staff supervision
  • Allergy and dietary awareness
  • Cash handling expert
  • Rota coordination
  • Deliveroo
  • Lifts and carries up to 100 kilograms
  • Dining customer service

Languages

English
Fluent
Hindi
Fluent
Nepali
Native
Japanese
Beginner
Russian
Beginner

Timeline

Senior Waiter

Kamaya Restaurant
11 2023 - Current

Senior Waiter

Gesmo Restaurant & German Bakery
03 2023 - 10 2023

Captain Waiter

Gesmo Restaurant & German Bakery
05 2021 - 09 2021

Senior Waiter

Nirvana cafe
11 2021 - 01 2022

Waiter

Uma Shankar Restaurant
11 2018 - 03 2019

Captain Waiter

Gesmo Restaurant & German Bakery
04 2018 - 10 2018

Senior Waiter

Brendon Bar & Restaurant Palolem Beach
11 2017 - 03 2018

Captain Waiter

Gesmo Restaurant & German Bakery
04 2017 - 10 2017

Senior Waiter

Brendon Bar & Restaurant Palolem Beach
11 2016 - 03 2017

Waiter

Gesmo Restaurant & German Bakery
04 2016 - 10 2016

Waiter Assistant

Brendon Bar& Restaurant Palomem Beach
11 2015 - 03 2016

Assistant Cook

Gesmo Restaurant & German Bakery
03 2015 - 03 2015

+2 Intermediate Passed - Arts

Government senior secondary school Haripur

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Ravi Bahadur Tamang