MD Mahmudul Hasan Sadik
Virginia Water,Surrey
Summary
Motivated and experienced service professional with a solid foundation in hospitality and retail sales. Having progressed to a senior waiter role, I have developed strong leadership, multitasking, and guest relations skills. Eager to leverage a diverse service background to contribute to a dynamic team and continue growing within a customer-centred organisation
Overview
3
3
years of professional experience
1
1
Certification
Work history
Senior waiter
Viceroy Of India
Virginia Water, Surrey
2025.11 - Current
- Oversaw reservations, ensuring smooth flow of customers during peak hours.
- Fostered positive relationships with customers through attentive service, enhancing their dining experience.
- Kept cleanliness and hygiene standards high whilst working in the dining area.
- Communicated effectively with kitchen staff to ensure order accuracy.
- Contributed positively to team morale by maintaining a supportive attitude towards colleagues on shift.
- Ensured prompt bill payment at end of meal, minimising waiting time for customers.
- Managed table settings for enhanced dining experience.
- Improved restaurant efficiency with timely food delivery to tables.
- Worked collaboratively with bartender to serve drinks promptly and accurately.
- Maintained high standard of customer service by attentively taking orders and serving meals.
- Facilitated special requests from customers, improving overall satisfaction rate.
- Trained junior waitstaff, leading to increased team performance.
- Organised seating for groups and guests with special needs.
- Served food to guests at proper temperatures by bringing items to table immediately.
- Processed payments and reduced customer wait times.
Sales assistant
Aarong
Sylhet, Bangladesh
2023.02 - 2024.05
- Offered personalised shopping advice to enhance customer experiences.
- Demonstrated products effectively leading to increased sales conversions.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Assisted customers with product selection for optimal satisfaction.
- Improved customer service by efficiently handling queries and complaints.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Monitored trends in consumer behaviour with keen attention to detail.
- Built strong relationships with regular customers for repeat business.
- Collaborated effectively with team members to meet sales targets.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Assisted customers in locating specific items to boost satisfaction.
Education
Bachelor of Business Administration - Management and Economics
Royal Holloway, University of London
EghamSkills
- Bill calculation
- Restaurant layout understanding
- Familiarity with vegan cuisine
- Tableside manners
- Tailoring customer experiences
- Special dietary requirement knowledge
- Managing rush hour pressure
- Maintaining cleanliness standards
- Fine-Dining protocol familiarity
- Restaurant event planning
- Coordinating with kitchen staff
- Table layout designing
- High stamina
- Hospitality mindset
- Customer Service
- Engaging leadership style
- Guest relations
- Salesmanship
- Table cleaning
- Order taking
- Table service
- Food service
Affiliations
- Community Volunteering, Photography, Watching Cricket.
Accomplishments
Special Mention LU Model United Nation 2022,British Council Book Reading Competition 2014,Best Delegate MC MUN 2023
Certification
Member of LU Tourist Club, Member of Banned Community, Member of LU Debate Club, Member at Volunteer of Bangladesh, Member of LU Photographic Society
Languages
English
Fluent
Hindi
Intermediate
Bengali
Native
Timeline
Senior waiter
Viceroy Of India
2025.11 - Current
Sales assistant
Aarong
2023.02 - 2024.05
Bachelor of Business Administration - Management and Economics
Royal Holloway, University of London