Jake P. Wilson
Northampton,United Kingdom
Summary
Achieved £75K+ monthly revenue in telesales, pioneered outbound teams, and led peer development through sales coaching. Brings strategic communication, CRM fluency, and Excel-based workflow optimisation across sales, leadership, and public service roles. Holds a First Class degree in Psychology with an emphasis on Business Psychology, and NVQ Level 5 in Leadership—blending insight-driven messaging with ethical decision-making and cross-functional coordination. Actively pursues entrepreneurial projects focused on user-centric innovation, emotional engagement, and strategic brand building. Ready to deliver measurable outcomes in marketing, client engagement, and operational strategy.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Police Constable & Trainee Detective Constable
Thames Valley Police
Thame, Oxfordshire
01.2024 - 07.2025
- Selected for the Trainee Detective Constable pathway, gaining exposure to investigative techniques, safeguarding protocols, and evidence-based reporting.
- Coordinated with multiple departments to deliver effective responsive management, enhancing task execution, team communication, and cross-functional collaboration.
Telesales consultant
Vodaphone UK
Derby, Derbyshire
08.2022 - 01.2024
- Generated over £75,000 in monthly revenue, ranking as the company’s lead performer; selected call recordings were later used for internal training and peer development.
- Chosen to pioneer the first outbound sales team, based on consistent target overachievement and exceptional customer satisfaction ratings.
- Resolved customer queries with professionalism and speed, strengthening brand reputation and client retention.
- Leveraged active listening and persuasive communication to improve conversion rates and tailor solutions to client needs.
- Followed legal and internal scripting guidelines meticulously, ensuring consistency, compliance, and high-quality engagement across all interactions.
Officer cadet
British Army
Nottingham, Nottinghamshire
10.2019 - 09.2023
- Cultivated practical leadership and management skills through tactical operations, collaborative problem-solving, and real-time decision-making under pressure.
- Completed Modules A & B covering foundational infantry training and advanced leadership development, including crisis response, platoon-level coordination, and strategic decision-making.
- Promoted professionalism and team cohesion across a 30-member squad by modelling behaviour, mentoring peers, and motivating performance in challenging environments.
Retail sales advisor
02 Telefonica UK
Lincoln, Lincolnshire
08.2021 - 08.2022
- Assisted over 50 clients daily, delivering tailored product guidance and ensuring a high-quality, personalised shopping experience.
- Communicated current promotions persuasively, enhancing customer engagement and driving conversion through targeted recommendations.
- Led in upselling complementary products, consistently boosting average transaction value and customer satisfaction.
- Operated POS systems with precision, maintaining transactional accuracy and financial integrity across the shop floor.
Sales representative
WESTAWAY Motors
Northampton, Northamptonshire
10.2017 - 09.2019
- Enhanced brand visibility and customer engagement by representing the business at trade shows, promotional events, and online campaigns
- Maintained detailed records of sales activities and delivered proactive after-sales support, ensuring service transparency and long-term client satisfaction
- Designed and delivered persuasive product presentations, tailoring messaging to customer needs and driving increased interest and conversion
Education
Bachelor of Science - Psychology
University of Lincoln
Lincoln, Lincolnshire 09.2019 - 07.2022
NVQ Level 5 - Leadership and Management
Chartered Management Institute
Nottingham 09.2019 - 06.2022
Skills
- Professional self-management, with high motivation and accountability in fast-paced environments
- Empathetic communication and understanding of individual differences to support high-functioning teams
- Strategic selling and conversion techniques, including upselling, objection handling, and client needs analysis
- Advanced Excel skills, including data entry, formula logic, and process automation for operational accuracy
- CRM software proficiency, enabling seamless client relationship management and tracking
- Strict compliance with legal and company frameworks, ensuring ethical and consistent practice
- Adaptability and resilience, with proactive commitment to learning and exceeding expectations
- Collaborative leadership, focused on team alignment, morale, and stakeholder outcomes
Certification
- TQUK Level 2 Certificate in Digital Marketing (In Progress – Bedford College Group, 2025) Modules include SEO fundamentals, social media strategy, email marketing, and CRM integration.
- NVQ Level 5 Diploma in Leadership and Management (Chartered Management Institute – 2022) Earned in conjunction with Officer Cadet training; focused on strategic planning, decision-making, and operational coordination.
- A Levels – Business (A), Psychology (B), Sociology (B)
- AS Level – English Literature
- GCSEs – English (A*), English Language (B), Maths (B), Science (B), I.C.T (A)
- FutureLearn Micro-Courses Search Engine Optimisation (SEO) Business Management Marketing Fundamentals (B2B/B2C strategies, branding, segmentation)
Affiliations
- Exploration and travel, with a focus on cultural immersion and adaptability
- Brazilian Jiu-Jitsu hobbyist, developing discipline, strategic thinking, and resilience
- Active learner of niche sports, including caving and scuba diving, demonstrating curiosity and rapid skill acquisition
Timeline
Police Constable & Trainee Detective Constable
Thames Valley Police
01.2024 - 07.2025
Telesales consultant
Vodaphone UK
08.2022 - 01.2024
Retail sales advisor
02 Telefonica UK
08.2021 - 08.2022
Officer cadet
British Army
10.2019 - 09.2023
Bachelor of Science - Psychology
University of Lincoln
09.2019 - 07.2022
NVQ Level 5 - Leadership and Management
Chartered Management Institute
09.2019 - 06.2022
Sales representative
WESTAWAY Motors
10.2017 - 09.2019
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