Experienced Police Officer with 4 years of service, skilled in leadership, problem-solving, and working with people in challenging situations. Known for staying calm under pressure, making quick decisions, and building strong relationships. Previously worked as a Supervisor at JD Sports, gaining valuable experience in team management and customer service. Now looking to move into a management role where I can use my people skills, leadership, and real-world experience to make a positive impact.
Leadership & Team Management:
- Led teams in both high-pressure and fast-paced environments
- Delegated tasks, motivated colleagues, and supported junior staff
- Provided guidance, coaching, and feedback to team members
Problem Solving & Decision Making
- Made quick, sound decisions in unpredictable or high-stress situations (policing)
- Handled operational challenges on the shop floor (eg, staff shortages, customer issues)
- Used logic and initiative to resolve conflicts and incidents calmly
Communication Skills
- Clear and professional communication with the public, team members, and external partners
- Experience de-escalating conflicts and giving clear instructions
- Confident in both verbal and written communication (eg, reports, statements, emails)
Customer & Community Service
- Delivered excellent customer service in retail, handling complaints and resolving issues
- Built trust with the public through community engagement as part of SNT
- Maintained professionalism and empathy in interactions with people from all backgrounds
Situational Awareness & Risk Management
- Assessed risks and responded appropriately to incidents and emergencies
- Maintained safety protocols in both retail and policing settings
- Trained in identifying potential threats or hazards
Organisation & Time Management
- Balanced multiple priorities under pressure (eg, responding to multiple incidents, managing shift responsibilities)
- Supported daily operations, stock management, and shift planning in a busy retail environment
- Familiar with shift work, reporting, and performance tracking
Adaptability & Resilience
- Thrived in demanding and unpredictable environments
- Adapted quickly to new roles (transitioned between ERPT and SNT, and from retail to policing)
- Maintained focus and professionalism in high-pressure situations
Received formal recognition from Commander-level officers for outstanding performance and dedication in policing duties, demonstrating commitment to community safety and operational excellence.