Veronica Lamvu Toko
Summary
Dedicated customer service professional with proven expertise in client engagement and satisfaction. Skilled in effective communication and problem-solving, with a strong ability to adapt to diverse environments for optimal service delivery. Committed to enhancing customer experiences through teamwork and independent initiative. Seeking Receptionist role to leverage multilingual skills and contribute to front-of-house excellence.
Overview
10
10
years of professional experience
Work History
Front of House Assistant
Frameless
London, City of
09.2022 - 05.2026
- Managed front desk operations in high-traffic gallery to facilitate efficient admission and service delivery.
- Welcomed guests, providing assistance and directions to ensure positive communication and enhance guest satisfaction.
- Resolved complex customer queries to optimise service and engagement by securing preferred tickets for desired dates and times.
Team Member
Itsu
London, City of
06.2021 - 06.2022
- Coordinated opening, closing, and shift change tasks to ensure smooth service delivery.
- Maintained cleanliness and organisation of customer and food preparation areas to support operational efficiency.
- Onboarded quickly to master operational tasks, enhancing customer service.
Gallery Assistant (SUMMER BREAKS)
Museo delle Donne
Merano, Tyrol
06.2017 - 09.2019
- Welcomed guests and provided assistance, enhancing overall customer experience.
- Monitored surroundings for security risks and reported findings to management, contributing to a safer environment.
- Updated database with current photographs, descriptions, and location information to maintain accurate gallery records.
Waitress
Proud Cabaret City
London
05.2016 - 09.2016
- Greeted new customers, answered questions and took drink orders to ensure prompt service.
- Resolved customer complaints with empathy, providing solutions to enhance positive dining experiences.
- Supported colleagues during busy periods, promoting teamwork to enhance service quality.
Education
Bachelor of Arts - Illustration
University of East London
London, ENG01-2021
Skills
- Accurate data entry and record-keeping
- Microsoft Office proficiency
- High-Volume Flow Management
- Professional Etiquette and VIP Protocol
- Team collaboration and independence
- Attention to detail
Languages
Italian
First Language
English
Proficient
C2
German
Intermediate
B1
Timeline
Front of House Assistant
Frameless
09.2022 - 05.2026
Team Member
Itsu
06.2021 - 06.2022
Gallery Assistant (SUMMER BREAKS)
Museo delle Donne
06.2017 - 09.2019
Waitress
Proud Cabaret City
05.2016 - 09.2016
Bachelor of Arts - Illustration
University of East London