Huyen Nguyen
London,United Kingdom
Summary
Detail-oriented customer service expert with a solid background in administration and client support. Demonstrated ability to handle customer inquiries, manage bookings, and ensure efficient payment processing. Skilled in utilizing Microsoft Office, booking systems, and POS software to streamline operations. Seeking a role that utilizes strong multitasking and organizational capabilities to drive business success.
Overview
14
14
years of professional experience
1
1
Certification
Work history
Front of House / Customer Service Assistant
Pho Palace
Welling, Bexley
2025.09 - 2026.02
- Delivered professional front-of-house customer service in a busy restaurant environment.
- Greeted customers, managed seating arrangements, and handled customer enquiries.
- Processed payments and operated till/POS system accurately.
- Coordinated bookings and assisted with reservation management.
- Maintained smooth communication between front-of-house and kitchen teams.
- Resolved customer concerns promptly to ensure positive guest experience.
Senior Waitress / Front of House
Buddha Taste
Blackheath
2022.02 - 2024.10
- Delivered high-level customer service in a fast-paced hospitality environment.
- Processed payments and handled till/cash reconciliation accurately.
- Conducted stock checks and maintained inventory records.
- Assisted with onboarding and training of new staff members.
- Coordinated communication between front-of-house and kitchen teams.
- Resolved customer issues professionally and efficiently.
Waitress / Customer Service Assistant
Anjoy Kitchen
London
2017.11 - 2018.06
- Provided friendly and efficient customer service.
- Managed cash and card transactions using POS systems.
- Maintained organised service areas and supported daily operations.
Salon Receptionist
Aberdeen Street Market
Aberdeen
2013.09 - 2014.10
- Managed front desk reception and welcomed clients professionally.
- Answered incoming calls and responded to customer enquiries.
- Scheduled appointments and maintained booking diary.
- Processed payments and maintained transaction records.
- Promoted salon services, offers, and promotions to customers.
- Supported smooth day-to-day operation of reception area.
Salon Assistant
UK Nail
London
2011.09 - 2013.06
- Assisted with client care and front-of-house support.
- Maintained cleanliness and organisation of salon workstations.
- Supported administrative and customer-facing salon tasks.
Education
A-Levels - Business BTEC Level 3
Plumstead Manor Sixth Form
LondonNVQ Level 1 - Hair & Beauty NVQ Level 1
Shooters Hill College
LondonSkills
- Reception & Front Desk Management
- Customer Service & Client Relations
- Telephone & Email Handling
- Appointment Booking & Diary Management
- Data Entry & Record Keeping
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Intermediate Microsoft Excel
- Cash Handling & Payment Processing
- POS / Till Operation
- Complaint Resolution
- Stock Control & Inventory Checks
- Administrative Support
- Team Coordination & Training
- Multitasking in Fast-Paced Environments
- Time management
- Product knowledge
- Complaint handling
Affiliations
- Personal development
- Cooking and exploring different cuisines
- Building positive relationships and engaging with diverse communities
Certification
- Intermediate Microsoft Excel Certificate
- Level 2 Food Hygiene and Safety for Catering
Languages
English
Advanced (C1)
Vietnamese
Advanced (C1)
Timeline
Front of House / Customer Service Assistant
Pho Palace
2025.09 - 2026.02
Senior Waitress / Front of House
Buddha Taste
2022.02 - 2024.10
Waitress / Customer Service Assistant
Anjoy Kitchen
2017.11 - 2018.06
Salon Receptionist
Aberdeen Street Market
2013.09 - 2014.10
Salon Assistant
UK Nail
2011.09 - 2013.06
A-Levels - Business BTEC Level 3
Plumstead Manor Sixth Form
NVQ Level 1 - Hair & Beauty NVQ Level 1
Shooters Hill College