Summary
Overview
Work history
Education
Skills
Accomplishments
Personal Information
Custom
Timeline
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NAHEMA KATUN ALI

Enfield

Summary

Highly skilled professional with expertise in policy adherence, GDPR regulations, and customer relations. Demonstrates proficiency in schedule management, data entry, and administrative support, complemented by advanced knowledge of Microsoft Outlook, Word, and Excel. Experienced in training and development as well as performance management, with a strong focus on judgement and decision-making to drive operational efficiency. Committed to fostering positive workplace environments while ensuring compliance with regulatory standards.

Overview

8
8
years of professional experience
2029
2029
years of post-secondary education

Work history

Front of House Assistant

London Metropolitan University
05.2025 - 07.2025
  • Acted as first point of contact, providing clear and professional support to students, staff, and visitors.
  • Responded to enquiries with discretion and empathy, signposting to relevant university services.
  • Ensured smooth daily operations through effective coordination and communication across departments.
  • Supported student-facing events, demonstrating strong organisational and time management skills.
  • Maintained a welcoming and inclusive environment, promoting a positive student experience.

Customer Service Administrator

Currys Ltd
02.2024 - 05.2025
  • Streamlined administrative processes to enhance productivity.
  • Handled high-volume calls in a professional manner.
  • Improved customer satisfaction by promptly responding to enquiries.
  • Trained new employees on company policies and procedures, bolstering performance standards.
  • Liaised between customers and internal departments to address and resolve customer service concerns.
  • Handled in-person, email and mailed correspondence.

Sales Assistant

Currys Ltd
10.2019 - 02.2024
  • Focused on marketing products and care services within computing.
  • Delivered an exceptional customer experience following LIFE.
  • Contributed to achieving store sales targets and performance goals.
  • Trained regularly on company policies and product knowledge.
  • Marketed products and care services comprehensively and accurately.
  • Collaborated across various departments and product ranges.

Sales Assistant

Primark
07.2017 - 09.2018
  • Operated tills and managed financial transactions.
  • Built strong customer relationships through effective communication.
  • Provided product advice and assisted in product selection.
  • Managed stock levels and utilized opportunities to maximize sales.
  • Maintained awareness of market trends and sales targets.
  • Recorded sales data for analysis and strategic planning.
  • Organized sales promotions, displays, and store cleaning duties.

Education

Bachelor of Arts - Marketing, Advertising, and Digital Communications

London South Bank University

A Levels - Sociology, English Language, English Literature, Biology

Haringey Sixth Form College
09.2016 - 07.2018

GCSEs - English Literature, English Language, Biology, Chemistry, Physics, Maths

Nightingale Academy
LONDON
09.2011 - 07.2016

Skills

  • Policy adherence
  • Knowledge of GDPR regulations
  • Positive demeanour
  • Customer relations
  • Schedule management
  • Data Entry
  • Training and Development
  • Performance Management
  • Judgement and decision making
  • Administrative support
  • Microsoft Outlook
  • Microsoft Word
  • Microsoft Excel

Accomplishments

  • Higher Education Achievement Report Badge
  • BCS Level 2 ECDL Certificate in IT Application skills (QCF)
  • NTYE Young Entrepreneur's Programme certificate
  • The Lion Heart Challenge continuum programme
  • Recognition as a student ambassador

Personal Information

Hobbies: Health & Fitness, Culinary Exploration, Literature & Writing, Photography & Visual Arts, Mindfulness and wellbeing

Custom

Available upon request.

Timeline

Front of House Assistant

London Metropolitan University
05.2025 - 07.2025

Customer Service Administrator

Currys Ltd
02.2024 - 05.2025

Sales Assistant

Currys Ltd
10.2019 - 02.2024

Sales Assistant

Primark
07.2017 - 09.2018

A Levels - Sociology, English Language, English Literature, Biology

Haringey Sixth Form College
09.2016 - 07.2018

GCSEs - English Literature, English Language, Biology, Chemistry, Physics, Maths

Nightingale Academy
09.2011 - 07.2016

Bachelor of Arts - Marketing, Advertising, and Digital Communications

London South Bank University

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NAHEMA KATUN ALI