Summary
Overview
Work history
Education
Skills
Affiliations
Activities and Achievements
Volunteer Experience
Timeline
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Vergil James Pickles

Portsmouth,Hampshire

Summary

Dedicated Front of House Team Member offering first-class customer service. I have extensive experience working with people in a variety of environments, as well as a keenness to learn, and I hope to broaden my horizons and learn new skills along the way. Hard working, flexible and versatile, I'm now looking for a position that will allow me to explore my Horizons.

Overview

9
9
years of professional experience
7
7
years of post-secondary education

Work history

Front of House Team Member

Mary rose Trust
Portsmouth
07.2022 - 08.2025
  • Greeted guests warmly upon arrival, creating a welcoming atmosphere.
  • Delivered consistent professional service whilst handling multiple tasks simultaneously.
  • Enhanced guest experience with a friendly and helpful attitude.
  • Checked guest satisfaction regularly, addressing any issues promptly.
  • Adapted swiftly to changing situations for uninterrupted service quality.

Kickstart

Mary Rose Trust
Portsmouth
02.2022 - 07.2022
  • Collections
  • Accessioning objects to the secondary collection
  • Object photography
  • Working with the collections management system (Axiell)
  • Accurate record keeping for object locations
  • Digitisation
  • Archiving
  • Preparing objects and archives for loan
  • Familiarity with SPECTRUM
  • Conservation
  • Carrying out surveys of the hull
  • Object handling and movement experience-manual dexterity, hand eye coordination
  • Packing objects
  • Undertaken research into the ethics and best practice in conservation
  • Visitor focussed activities
  • Enthusiastic and customer service oriented
  • Engaging with visitors
  • Sharing stories behind the Mary Rose
  • Curatorial
  • Research skills
  • Experience working with a nationally renowned marine archaeological collection
  • Other
  • Blog writing
  • Following health and safety and security protocols
  • Self-motivation and an ability to work to meet targets and deadlines without supervision
  • Excellent interpersonal and team working skills working with different departments
  • Communication-presenting, talking to different staff members
  • Working with volunteers

Charity Fundraiser

Home Fundraising
Southampton
02.2018 - 10.2020
  • Door to door knocking, visiting homes to campaign for charities
  • Confident in dealing with and selling to members of the public
  • Explained detailed facts to potential donors ensuring they understood the charities objectives

Assistant Web Designer

Empick Website Design
Portsmouth
04.2016 - 12.2016
  • Creating websites for a variety of customers
  • Website design and HTML coding
  • Formatting and editing page layouts within Wordpress
  • Photoshop formatting and editing images

Education

A levels - Applied mathematics, 3D design and architecture, Graphical Design

Portsmouth College
Portsmouth
01.2017 - 01.2019

GCSEs - English, Math, Science, Additional science

Portchester Community School
Portsmouth
01.2012 - 01.2017

Skills

  • Communication skills
  • Active listening
  • Attention to detail
  • Resourcefulness and initiative
  • Team collaboration
  • Digital proficiency
  • Reliability and flexibility
  • Problem solving
  • Customer service excellence

Affiliations

  • Model building
  • visiting heritage sites and railways
  • walking the dogs around big forrests
  • Holidays in Wales

Activities and Achievements

  • Rona sailing trips; In 2015 I sailed from La Corona in Spain, across the Bay of Biscay, up the side of France, across the English Channel and back to Southampton over two weeks. I had to coordinate with a crew of 21 people I had never met on a 57 ft ketch. We had to cook our own meals and work in 4 hour watch shifts at points throughout the journey.
  • Over the summers of 2015 and 2016 I attended NCS (National Citizenship Service) camp. I took part in many team building activities which helped me build character and taught me to be open to new opportunities. I also was taught to be quite familiar with DSLR cameras, as well as taking part in a ww1 themed art exhibition in a church. In the second year I stood as a 'Camper to Leader Ambassador'.

Volunteer Experience

Cub Scout, Scout and Explorer leader:

During my time in the scouts I worked to coordinate camps and weekly activities with other leaders for multiple age groups from 8 to 14. I also had to care for and manage these children which taught me about responsibility at the time.


Volunteering at the Watercress line: I've just started volunteering at the watercress line, i intend to help out in the coach workshop, but its closed for august for the busy period, so ill be doing that on my days off from September onwards- I'm really looking forward to it!



Timeline

Front of House Team Member

Mary rose Trust
07.2022 - 08.2025

Kickstart

Mary Rose Trust
02.2022 - 07.2022

Charity Fundraiser

Home Fundraising
02.2018 - 10.2020

A levels - Applied mathematics, 3D design and architecture, Graphical Design

Portsmouth College
01.2017 - 01.2019

Assistant Web Designer

Empick Website Design
04.2016 - 12.2016

GCSEs - English, Math, Science, Additional science

Portchester Community School
01.2012 - 01.2017
Vergil James Pickles