Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gavin Swankie

Coxhoe,Durham

Summary

Organised individual skilled in task, team and project coordination seeks service management position to grow abilities and knowledge. Plans and prioritises well to meet deadlines and achieve key objectives. Experienced Service Manager skilled in team supervision, coordination and control. Built rapport and relationships to achieve business objectives. Coordinates people and resources well to achieve jobs within cost, quality and time constraints. Managerial professional with extensive background working in Care and Health industry. Skilled at directing and critically evaluating provision of specialised services. Owns recruitment and training activities, facility management and high-level reporting. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organisational efficiency. Using independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

12
12
years of professional experience
13
13
years of post-secondary education

Work History

Service Manager

Stockton Borough Council
Stockton-on-Tees, Stockton-on-Tees
01.2019 - Current
  • Supported departmental budget governance for expenditures, materials and labour.
  • Built firm but respectful relationships with staff, leading by example and providing continued encouragement for high levels of motivation and satisfaction.
  • Devised and implemented improvements to service procedures, improving customer satisfaction scores.
  • Prepared rotas and assigned workloads to achieve service targets.
  • Optimised processes by reviewing systems and exploring automated solutions.
  • Analysed customer feedback and trends to drive process improvements.
  • Used data-driven strategies to improve quality of customer interactions.
  • Displayed ethical behaviour in line with code of conduct to set positive example for employees.
  • Assessed daily operational needs and requirements and used team meetings to encourage staff goal-achievement.
  • Resolved complex issues with strong analysis and investigations.
  • Implemented new policies to reach regulatory compliance.
  • Monitored operational progress against budgets for cost-effective service provision.
  • Championed development of new services to improve operational output and meet KPIs.
  • Coached and mentored new team members to build high-performing team for optimum productivity.
  • Responded calmly to manage crises and emergency situations.
  • Established and maintained professional relationships to offer objective guidance and support.
  • Coordinated programme projects and management of interdependencies with oversight of risks and issues.
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Fostered positive employee relationships through communication, training and coaching.

Transformation Manager

National Health Service
Stockton-on-Tees, Stockton-on-Tees
01.2017 - 01.2019
  • Delivered high value programs in challenging situations using AGILE methodology.
  • Identified, assessed and planned programmes, managing dependencies and interfaces between projects.
  • Collaborated with other managers and senior programme stakeholders, providing leadership and clear direction.
  • Resolved programme issues and initiated appropriate corrective action, maintaining programme integrity and quality.
  • Aided senior leadership by collecting and analysing data, generating reports for continuous improvement or corrective action planning.
  • Facilitated programme-level discussions and workshops to achieve clear direction on key issues and priorities.
  • Liaised between clients, stakeholders and community to improve communication and relations.
  • Set team priorities, maintained schedules and monitored performance for optimum results.

Physiotherapist

National Health Service
Stockton-on-Tees, Stockton-on-Tees
01.2012 - 01.2017
  • Reflected on clinical practice and clinical reasoning through regular supervision sessions.
  • Maximised rehabilitation potential by building patient knowledge of treatments and conditions.
  • Worked in multi-disciplinary teams to deliver outstanding care to service users.
  • Delivered holistic personalised treatment plans for best-possible patient care.
  • Adjusted equipment and fittings to achieve targeted recovery path.
  • Liaised with medical professionals in facilitating patient discharge and post-treatment monitoring.
  • Harnessed critical thinking skills to diagnose patient problems.
  • Developed recovery plans to manage changes in patient condition during treatment.
  • Pinpointed treatment options and advised patients and families on suitable alternatives.
  • Modified home environments for patients to ease mobility and recovery.
  • Educated patients and carers on facing and overcoming disability challenges.
  • Observed patient recovery progress and modified treatment to address identified concerns.
  • Referred complex cases and emergencies to specialised centres for treatment.

Education

Bachelor of Science - Physiotherapy

Teesside University
Middlesbrough
09.2008 - 07.2011

Bachelor of Science - Sport and Exercise Science

Northumbria University
Newcastle upon Tyne
09.2003 - 07.2007

A-Levels - Psychology, Sport Studies, Information Computing Technology

Carmel College
Darlington
09.2001 - 07.2003

GCSEs - English (B), Maths (B), Science (C,C), P.E (C), Spanish (C), R.E (C), Geography (C), ICT, Technology

Carmel College
Darlington
09.1996 - 07.2001

Skills

  • Budgetary governance
  • Staff development
  • Motivational leadership
  • Strategic planning
  • Workflow planning
  • Documentation and reporting
  • Budgeting
  • Establishing vision
  • Quality assurance

Languages

English
Fluent

Timeline

Service Manager

Stockton Borough Council
01.2019 - Current

Transformation Manager

National Health Service
01.2017 - 01.2019

Physiotherapist

National Health Service
01.2012 - 01.2017

Bachelor of Science - Physiotherapy

Teesside University
09.2008 - 07.2011

Bachelor of Science - Sport and Exercise Science

Northumbria University
09.2003 - 07.2007

A-Levels - Psychology, Sport Studies, Information Computing Technology

Carmel College
09.2001 - 07.2003

GCSEs - English (B), Maths (B), Science (C,C), P.E (C), Spanish (C), R.E (C), Geography (C), ICT, Technology

Carmel College
09.1996 - 07.2001
Gavin Swankie