Your Name
Summary
A dedicated professional with a strong foundation in customer service and assistance, complemented by expertise in computer networking and IT technical support. Demonstrates exceptional attention to detail and problem-solving skills, ensuring efficient troubleshooting and seamless operations. Proven leadership abilities in people management and team leadership, fostering collaborative environments. Experienced in kitchen operations with Level 2 food safety certification, showcasing versatility across diverse roles. SIA licensed, underscoring a commitment to security standards. Aspires to leverage comprehensive skill set towards enhancing organisational efficiency and customer satisfaction.
Dedicated to maintaining safety and order, demonstrating strong communication and conflict resolution skills. Possesses background in law enforcement and customer service, making smooth transition into role of Prison Custody Officer. Committed to creating secure environment and fostering rehabilitation opportunities.
Overview
8
8
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification
Work history
Prison Officer
HMP Swaleside, HMP Lowdham Grange
Sheerness, Kent
01.2024 - 02.2025
- Maintained security and safety of prison facilities while ensuring the fair treatment of inmates.
- Conducted daily checks and provided assistance in conflict resolution.
- Ensured the smooth running of inmate rehabilitation programs.
- Developed excellent communication and conflict management skills.
- Trained in SIA for enhanced security procedures.
- Assisted in preparation of parole reports for successful offender transition planning.
- Assisted in the development of inmate educational programmes for improved behaviour modification.
- Reported any suspicious behaviour to superiors promptly, aiding in threat mitigation.
- Responded effectively to emergencies by utilising established protocols.
Kitchen assistant
George Inn
Castleton, Derbyshire
06.2025 - 11.2025
- Adhered to health and safety regulations with careful handling of food and equipment.
- Assisted in stock rotation, reducing spoilage and wastage of ingredients.
- Cleaned utensils, achieving a more efficient work environment.
- Stored ingredients properly, extending their freshness dates significantly.
IT Technician
Littlefish-June
, MO
01.2021 - 12.2023
- Provided technical support for internal IT systems, hardware, and software.
- Managed computer networks and ensured system security and integrity.
- Assisted in troubleshooting technical issues and supported staff with IT-related concerns.
- Maintained and updated computer systems, ensuring up-to-date software and security patches.
- Worked with cross-functional teams to address tech issues in a timely manner.
- Streamlined IT processes for increased efficiency.
- Ensured data security through the implementation of robust backup procedures.
- Troubleshot network connectivity issues, restoring normal operations quickly.
- Managed server environment to ensure smooth business operations.
- Implemented new software systems smoothly without hampering productivity levels.
Apprentice Network Engineer
Link IT-Derby City Centre
Derby City Centre, Derbyshire
04.2019 - 08.2021
- Carried out on site duties such as server maintenance, desktop tasks such as setting up accounts for users and also hardware maintenance.
- Utilised technical knowledge for problem-solving during challenging situations.
- Developed practical skills for enhanced productivity through hands-on training.
- Adapted quickly to changing work requirements, maintaining high-performance standards under pressure.
- Fulfilled administrative tasks reliably, supporting smooth office operations.
- Gained proficiency in industry-specific software tools with rigorous practice sessions.
Retail Assistant
Primark
12.2017 - 09.2019
- Provided customer service in a busy retail environment, assisting customers with their needs.
- Operated point-of-sale systems and processed transactions accurately.
- Maintained a clean and organized sales floor, ensuring product availability and stock levels.
- Supported visual merchandising and promotional activities to drive sales.
- Processed online orders accurately and promptly for improved e-commerce service delivery .
- Maintained clean shop floor, promoting a welcoming environment.
- Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
- Provided coverage during peak times to manage customer flow effectively.
Education
GCSEs - 5 subjects
George spencer academy
B Tech Diploma - computer networking
George spencer academy
Nottingham 09.2017 - 07.2019
Skills
- Attention to Detail
- Computer Networking Skills
- Customer Service & Assistance
- People Management
- Team Leadership
- Level 2 food
- Kitchen experience
- IT Technical Support
- Cooking
- Troubleshooting & Problem Solving
- SIA Licensed
- Time Management
Certification
- SIA Security License
- First Aid
Personal Information
Willing To Relocate: Anywhere
Timeline
Kitchen assistant
George Inn
06.2025 - 11.2025
Prison Officer
HMP Swaleside, HMP Lowdham Grange
01.2024 - 02.2025
IT Technician
Littlefish-June
01.2021 - 12.2023
Apprentice Network Engineer
Link IT-Derby City Centre
04.2019 - 08.2021
Retail Assistant
Primark
12.2017 - 09.2019
B Tech Diploma - computer networking
George spencer academy
09.2017 - 07.2019
GCSEs - 5 subjects
George spencer academy