Summary
Overview
Work history
Education
Skills
Timeline
Generic

Nnaemeka Anuebunwa

Ayr,South Ayrshire

Summary

Highly disciplined and proactive Prison Officer with good experience in safeguarding secure facilities. Demonstrates strong proficiency in screening, searching, and managing the entry and exit of individuals while upholding dignity, safety, and human rights. Adept at maintaining order within visit rooms and skilled in responding effectively to emerging situations through sound judgment and problem-solving.

Overview

7
7
years of professional experience
5
5
years of post-secondary education

Work history

Prison officer

Scottish Prison Service
Kilmarnock, East Ayrshire
04.2024 - Current
  • Supported inmates with personal issues, assisting their emotional well-being.
  • Managed conflict situations between inmates, maintaining a harmonious environment.
  • Handled administrative tasks efficiently, facilitating streamlined record keeping.
  • Responded effectively to emergencies by utilising established protocols.
  • Maintained order within prison environment by enforcing rules and regulations.
  • Organised daily routines, achieving smooth running of operations.
  • Conducted security checks, enhancing overall prison security.

Food Production Worker- Kettle Produce

Job and Talent
Balmalcolm
10.2022 - 03.2024
  • Carried out food processing activities in line with safety standards
  • Performed food selection with excellent attention to accuracy, ensuring high quality standards throughout food preparation.
  • Strategically loaded and stored food products in temperature-controlled environments to mitigate safety risk.
  • Prioritised product quality, integrity and traceability.

Service Point Advisor

DHL Express
Ibadan
12.2021 - 09.2022
  • Courteously and professionally attend to Walk in Customers in manner that will repeat patronage and increase revenue yearly by 3.5%
  • Attend to walk in customers and receive shipments that are brought and ensure correct processing as per DHL service directory standards
  • Process, scan and ensure accurate coding of all shipments as well as entering shipment details to facilitate prompt shipment delivery
  • Provide clients with information pertaining to required paperwork, packaging, security details, transit times, costs and payment terms
  • Handle customer issues with confidence, and escalating to appropriate section
  • Provide quality service to customers and run customer service promotional activities to ensure generation of revenue through delivering best class customer service
  • Maintain high standard of office appearance and ensure corporate image is projected positively at all times
  • Address housekeeping issues and reconcile cash at end of each day.
  • Handled average of 100 calls per day while ensuring complaints are resolved or escalated to appropriate section
  • Offered detailed advice on product and service benefits, maintaining customer satisfaction and generating repeat business
  • Provide suite of customer service offerings (e.g Booking, enquires, Shipment status, tracking etc.)to all parties contacting organization via hotline and other contact channels
  • Built strong rapport with customers using exceptional communication and relationship- building skills, increasing client retention
  • Effectively used call handling technology to respond to increased customers within target timeframes
  • Responded quickly to email and live chat requests, offering prompt solutions to maintain customer satisfaction
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback
  • Offered current, accurate advice on optional solutions for concerns
  • Reached KPIs by efficiently handling enquiries while delivering genuine service.

Customer Service Advisor

DHL Express
Lagos
07.2018 - 12.2021
  • Handled average of 100 calls per day while ensuring complaints are resolved or escalated to appropriate section.
  • Offered detailed advice on product and service benefits, maintaining customer satisfaction and generating repeat business.
  • Provide suite of customer service offerings (e.g. booking, enquires, Shipment status, tracking etc.)to all parties contacting organization via hotline and other contact channels
  • Built strong rapport with customers using exceptional communication and relationship-building skills, increasing client retention.
  • Effectively used call handling technology to respond to increased customers within target time frames.
  • Responded quickly to email and live chat requests, offering prompt solutions to maintain customer satisfaction.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback
  • Reached KPIs by efficiently handling enquiries while delivering genuine service.

Education

B.Tech. - Project Management Technology

Federal University of Technology Owerri
Owerri, Nigeria
01.2010 - 10.2014

Skills

  • Proficient in MS Office
  • Ability to work in fast-paced Environment
  • Adaptability to change
  • Assertiveness
  • Excellent email etiquette
  • Attention to detail
  • Resourcefulness
  • Troubleshooting and Problem solving

Timeline

Prison officer

Scottish Prison Service
04.2024 - Current

Food Production Worker- Kettle Produce

Job and Talent
10.2022 - 03.2024

Service Point Advisor

DHL Express
12.2021 - 09.2022

Customer Service Advisor

DHL Express
07.2018 - 12.2021

B.Tech. - Project Management Technology

Federal University of Technology Owerri
01.2010 - 10.2014

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Nnaemeka Anuebunwa