Varalakshmi Kotamsetty
SHEFFIELD
Summary
Dedicated professional with a passion for providing exceptional service. With strong communication and problem-solving skills, I am committed to ensuring customer satisfaction and building positive relationships with clients. Able to work independently as well as collaboratively with a team to achieve customer service goals. My attention to detail and ability to multitask make me a valuable asset to any organization. Committed to continuous learning and development to improve my skills and provide better service to customers.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Associate Business Analyst
Infosys Ltd, Citi Bank's Remediation
Hyderabad
12.2020 - 08.2022
- The End User Computing program aims to deliver quality and automated solutions with accurate results which decreases the time consumption and manual intervention for the client's business requirements
- Roles and responsibilities:
- Designing and deploying over 6 EUCs from scratch to the production environment
- Identifying workflow bottlenecks and implementing new and improved processes and policies
- Involving in discussions on designing database structure, screen designs, the feasibility of functionality, and screen design using Appian
- Reviewing files, records, and historic data to obtain required business information for development requests
- Provided clear and concise information to customers, employees, in response to inquiries and to clarify information.
- Expertise in creating Expression rules, Constants, Process Models, CDT, Data Store, and usage of existing innovative services in PM
Education
Master of Science - Big Data Analytics
Sheffield Hallam University
Sheffield, England 05.2022 - Current
Bachelor of Technology - Computer Science and Engineering
Raghu Engineering College
Visakhapatnam 06.2016 - 04.2020
High School Diploma -
Narayana Mahila Kalasala
Visakhapatnam 06.2014 - 07.2016
Skills
Communication Skills
Time management
Attention to detail
Active listening skills
Problem-solving skills
Certification
Certifications Appian Certified Associate Developer endorsed by Appian Corporation| July
Accomplishments
Received Certificate of Appreciation - Insta Awards from Infosys
Timeline
Master of Science - Big Data Analytics
Sheffield Hallam University
05.2022 - Current
Associate Business Analyst
Infosys Ltd, Citi Bank's Remediation
12.2020 - 08.2022
Bachelor of Technology - Computer Science and Engineering
Raghu Engineering College
06.2016 - 04.2020
High School Diploma -
Narayana Mahila Kalasala
06.2014 - 07.2016