Summary
Overview
Work history
Education
Skills
Custom
References
Timeline
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Gemma Holmes

Sheffield

Summary

A practised Payroll Manager with 11 years in contractor payroll management, with a strong understanding of how to operate and manage start-to-end payroll. I possess a complex knowledge in payroll processing, compliance, and the strict professional and ethical standards set by the FCSA. My success in payroll management is largely due to my analytical and problem-solving abilities, which continuously promote accuracy, efficiency, and advances in payroll processes. I excel at identifying the underlying reason of payroll inconsistencies and creating workable remedies are skills I possess. Upholding the highest standards of data integrity and making sure that every employee receives timely and accurate compensation are part of my traits that I am very passionate about.

Overview

20
20
years of professional experience

Work history

Payroll Manager

iConsult Payment Solutions Limited
London
04.2024 - 07.2025
  • Authorised all outgoing bank payments while managing incoming allocations accurately.
  • Oversaw daily payroll processes for PAYE and CIS contractors on a weekly and monthly basis.
  • Resolved payroll inquiries promptly, minimising disruption to staff payments.
  • Maintained up-to-date knowledge of legislation changes to ensure continuous compliance.
  • Updated annual pay scales to maintain competitiveness in line with inflation rates.
  • Optimised efficiency in the department by introducing automated systems reducing manual input errors.
  • Prepared weekly reports for management detailing significant variances in payroll budget.
  • Processed workplace and private pensions alongside DEO letters efficiently and accurately.
  • Coordinated end-of-year tasks including timely issuance of P60s to employees.
  • Trained four payroll staff in best practice MDA use to enhance departmental efficiencies.
  • Conducted regular audits for assurance of payroll accuracy and integrity.

Payroll Manager

Green Lantern Group
London
08.2018 - 03.2024
  • Uploaded and authorised all outgoing bank payments, including incoming payments and allocations.
  • Oversaw multiple daily payrolls for weekly and monthly PAYE, CIS and JE contractors.
  • Managed payroll-related queries, providing practical answers and solutions to staff concerns.
  • Submitted EPS, CIS300, Intermediary Reports, and P45’s with accuracy.
  • Calculated agency rebates, produced directors’ reports, and processed private pension and DEO letters.
  • Administered company pension schemes, ensuring employees' retirement planning security.
  • Trained three payroll staff in best practice Merit Software use to enhance departmental efficiency.
  • Updated pay scales annually in line with inflation rates guaranteeing fair competitive minimum rates each tax year.
  • Handled each year-of- end task including issuing of all P60’s and SOE to all employees on time.
  • Submitted daily RTI reports to HMRC, ensuring compliance with UK legislation and terms and conditions.

Payroll Administrator

Green Lantern Group
London
02.2014 - 08.2018
  • Executed manual import of timesheets and invoices to streamline payroll processes.
  • Signed up and input new starters into payroll software for efficient onboarding.
  • Conducted comprehensive end-to-end payroll processing for PAYE and CIS contractors.
  • Issued P45s, P60s, RTI submissions, EPS, and DEOs to ensure compliance.
  • Maintained accuracy of employee records within database, updating information as required.
  • Monitored changes in tax legislation to uphold compliance in payroll operations.
  • Liaised with HMRC and external agencies to guarantee regulatory adherence.

Admin Assistant

Morley College
London
05.2012 - 01.2014
  • Executed accurate data entry to support effective record-keeping.
  • Managed front desk operations, ensuring efficient reception area functionality.
  • Handled telephone inquiries and resolved queries promptly.
  • Coordinated student appointment bookings and maintained filing systems.
  • Produced and printed college documents while updating worksheets and registers.
  • Organised college files and folders, consistently meeting deadlines.
  • Facilitated faxing and photocopying tasks to enhance office workflows.
  • Assisted in preparing scheduled reports for upper management review.

Admin Assistant

RAC Warranty
Sheffield
04.2005 - 03.2006
  • Managed filing, photocopying, and logging of incoming and outgoing post.
  • Scanned documents, invoices, and credit notes while typing essential documents.
  • Conducted stocktaking and ordered stationery, arranging catering for meetings.
  • Provided reception cover and ensured compliance with targets and deadlines.
  • Maintained high levels of confidentiality while handling sensitive information.
  • Collaborated effectively within a team to achieve shared objectives.

Education

ITQ - Level 3 / OCR Text Processing Business Style

Morley College
London

OCR - Level 3 / Literacy and Numeracy

Morley College
London

GCSE - Seven A-C’s including English, Maths and ICT

Waltheof School
Sheffield

NCSC - Security Awareness / Phishing Training

KnowBe4

Skills

  • Payroll Software:

Merit Software, My Digital Payroll (MDA) and Sage Cloud 50

  • Online Banking Platforms:

Lloyds, Natwest, Santander, Trilogy and Zodeq

  • Administration:

Organization, Problem Solving, Time Management and Record Keeping

  • Computer:

Advanced in: Word, Excel, Adobe, Internet, Emails, Database, PowerPoint and Social Media

  • Customer Service:

Communication, product knowledge, empathy, efficiency, and relationship building

  • Communication:

Highly literate and verbal communication skills

  • Interpersonal:

Building effective working relationships with motivation, leadership, teamwork and dependability

  • Target Achiever:

Goal setting, time management, resilience, initiative, strategic thinking and adaptability

  • Organisation:

Planning, prioritising, multi-tasking, setting deadlines, managing time/workload and delegation

  • Team Member:

Strong communication, active listening, respect, conflict resolution, meeting deadlines, encouraging others with a supporting attitude

Custom

Available on request

References

References available upon request.

Timeline

Payroll Manager

iConsult Payment Solutions Limited
04.2024 - 07.2025

Payroll Manager

Green Lantern Group
08.2018 - 03.2024

Payroll Administrator

Green Lantern Group
02.2014 - 08.2018

Admin Assistant

Morley College
05.2012 - 01.2014

Admin Assistant

RAC Warranty
04.2005 - 03.2006

ITQ - Level 3 / OCR Text Processing Business Style

Morley College

OCR - Level 3 / Literacy and Numeracy

Morley College

GCSE - Seven A-C’s including English, Maths and ICT

Waltheof School

NCSC - Security Awareness / Phishing Training

KnowBe4

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Gemma Holmes