Faisal Jahangir
Sheffield
Summary
Detail-oriented professional with expertise in customer relationship management, time management, and active listening. Demonstrates adaptability and a strong commitment to team collaboration, ensuring seamless transaction processing and effective staff training and mentorship. Known for exceptional attention to detail, fostering positive client interactions while maintaining operational efficiency. Aims to leverage these skills in roles that prioritise excellence in service delivery and team development.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work history
Customer service advisor
Currys PC World
Sheffield
11.2019 - Current
- Resolved pressing customer issues, ensured repeat business.
- Coordinated with other teams to resolve multi-faceted client problems swiftly.
- Guided customers through troubleshooting process with patience and clarity.
- Logged customer complaints accurately, expedited corrective actions effectively.
Fast 4 Operator
Fast 4
Sheffield
05.2019 - 10.2019
- Increased customer satisfaction by providing courteous and efficient service.
- Communicated effectively with dispatchers to improve ride coordination.
- Collaborated closely with other drivers; optimised routing efficiency.
- Kept accurate records of journeys for transparency in transactions.
Crew member
McDonald's
Sheffield
05.2017 - 08.2018
- Adhered to strict hygiene practices while handling food ensuring safety at all times.
- Acted as team player by helping colleagues finish their tasks.
- Coordinated with kitchen staff for timely preparation of orders reducing wait times for customers.
- Handled high-pressure situations calmly providing solutions promptly.
Education
A-Levels - Double Applied Business
Brinsworth Sixth Form
Rotherham 09.2015 - 07.2017
A-Levels - Applied Science
Brinsworth Sixth Form
Rotherham 09.2015 - 07.2017
GCSEs -
Brinsworth Comprehensive School
Rotherham 09.2010 - 07.2015
Skills
- Customer relationship management
- Time management
- Active listening
- Adaptability
- Team collaboration
- Transaction processing
- Staff training and mentorship
- Attention to detail
Languages
English
Native
Urdu
Advanced
French
Beginner
Arabic
Beginner
References
Available upon request
Timeline
Customer service advisor
Currys PC World
11.2019 - Current
Fast 4 Operator
Fast 4
05.2019 - 10.2019
Crew member
McDonald's
05.2017 - 08.2018
A-Levels - Double Applied Business
Brinsworth Sixth Form
09.2015 - 07.2017
A-Levels - Applied Science
Brinsworth Sixth Form
09.2015 - 07.2017
GCSEs -
Brinsworth Comprehensive School
09.2010 - 07.2015
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