Vanshika
charlton london,united kingdom
Summary
To pursue a career in an organization, where my skills and sincerity enable me to become an asset for the organization and my hard work guides me to achieve greater competence and success. Willing to take a job with greater responsibility and growth.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Senior Assistant
Lovely Professional University
Phagwara, Punjab, India
11.2021 - 06.2023
- Resolution of all technical issues reported to all the Employee Response Center (ERC) via inbound/outbound call or email. Provide an enhanced customer experience to the entire caller to our ERC Hotline.
- Manage a large amount of inbound & outbound calls in a timely manner & build a sustainable relationship with customers.
- Identify customer's needs, clarify information research every issue & provide solutions.
- Meet personal team qualitative & quantitative targets.
- Strong customer focus and ability to deliver great customer experiences.
- 1 year Experience in managing a process, lead and Customer Support role. Be the champion for developing their understanding of Customer Experience and knowledge of what Customers actually needs
- Demonstrated ability to troubleshoot technical issues. Strong troubleshooting and verbal communication skills.
- Ability to Deep Dive and develop innovative ideas for process challenges. Strong Bias for great customer service
Academic Validator
Indiavidual Learning Limited(Embibe)(Freelancer)
Banglore, , India
10.2021 - 03.2023
- Measuring the Quality of chemistry content
- Validating the final Output produced by team member and vendor
- Maintaining a process pipeline to achieve the final delivery of the product.
Childcare Assistant
The Bright Beginning Day care & Pre-school
Jalandhar, Punjab , India
06.2021 - 11.2021
- Gave direct instructions to manage behaviour, maintaining positive learning environments.
- Communicated daily observations with guardians, maintaining detailed development records.
- Supported children's development with learning-through-play activities, aiding social, emotional and educational growth.
- Accompanied children to parks and play spaces, providing diligent supervision for maximised child safety.
- Developed strong alliances and communication with staff, parents and carers to manage early learning needs.
- Managed and administered medications and minor first aid treatments, prioritising child safety and wellbeing.
Education
Bachelor of Science - Medical(Zoology,Botany ,Chemistry)
Guru Nanak Dev University
Amritsar, Punjab ,India 06.2016 - 07.2019
Master of Science - Chemistry
Guru Nanak Dev University
Amritsar, Punjab India 07.2019 - 06.2021
Skills
- Communication Being able to communicate with a child is essential for understanding their wants and needs
- Behavioral management Children like to test the boundaries, regardless of their age, mental or developmental stage
- Keeping records on individual children, including daily observations and information about activities, meals served and medications administered
- Instruct children in health and personal habits such as eating, resting and toilet habits
- Read to children, and teach them simple painting, drawing, handicrafts and songs
- Experience with laboratory instrumentation and equipment, including operation and troubleshooting
- Excellent problem-solving and critical-thinking abilities
- Strong written and verbal communication skills
- Knowledgeable in chemical analysis and characterization techniques
Detail-oriented with exceptional organizational and time management abilities - Microsoft XP applications (Word, Excel, Office, PowerPoint, Outlook, Access) advanced
Languages
English
Fluent
Hindi
Fluent
Certification
2023:Childcare -Health and safety
2023:Early Years Supervision for Child Development
2023: Childcare and EYFS
2023:Microsoft Office Certification
Timeline
Senior Assistant
Lovely Professional University
11.2021 - 06.2023
Academic Validator
Indiavidual Learning Limited(Embibe)(Freelancer)
10.2021 - 03.2023
Childcare Assistant
The Bright Beginning Day care & Pre-school
06.2021 - 11.2021
Master of Science - Chemistry
Guru Nanak Dev University
07.2019 - 06.2021
Bachelor of Science - Medical(Zoology,Botany ,Chemistry)
Guru Nanak Dev University
06.2016 - 07.2019
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