Vanessa Santos
Bishop's Stortford,Hertfordshire
Summary
Experienced in inventory control, stock management, and till and cash handling, with a strong background in customer service and sales techniques. Proficient in refund and exchange processing, complaint management, and conflict resolution, demonstrating empathy and understanding to ensure customer satisfaction. Known for a positive attitude, self-motivation, and extensive product knowledge to drive sales performance.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work history
Team leader supervisor
Welcome Break
Birchanger, Essex
2018.11 - 2024.07
- Streamlined processes in operations management, enhancing workflow efficiency.
- Boosted team morale through regular feedback sessions, fostering open communication.
- Developed strong relationships within the team, fostering a collaborative working environment.
- Improved customer satisfaction with proactive handling of complaints and queries.
- Delegated tasks effectively, maximising productivity across the team.
- Maintained a safe and secure working environment, ensuring compliance with health and safety regulations.
- Balanced till at end of day, maintaining accurate records.
- Handled cash transactions accurately, eliminating errors at the till.
- Delivered quick service during peak hours, preventing potential dissatisfaction amongst customers.
- Resolved customer complaints swiftly and professionally, improving overall customer experience.
- Maintained high standards of cleanliness in the kitchen to adhere to health regulations.
- Demonstrated strong multitasking abilities by juggling multiple orders simultaneously without compromising on service quality or speed.
- Served food and drinks precisely according to customers' specifications, boosting satisfaction rates significantly.
- Upheld a friendly and welcoming atmosphere for all guests through positive interactions.
Part-time cleanner
Nightingale Cleaning
Bishop's Stortford, Hertfordshire
2023.01 - 2024.05
- Coordinated well with other staff members whilst performing duties to maintain harmony.
- Promoted a pleasant atmosphere with proper upkeep of indoor plants.
- Helped create a positive first impression on visitors with meticulous lobby maintenance.
- Kept carpets fresh and clean through vacuuming, stain removal tasks.
- Promoted professional appearance of office with regular cleaning tasks.
- Upheld sanitary conditions in break rooms and washrooms for staff wellness.
- Cleaned windows, mirrors, and glass surfaces for clear visibility and neat appearance.
- Managed waste disposal responsibly promoting an eco-friendly work environment.
- Sustained cleanliness in kitchen areas by wiping down appliances after use.
- Contributed to healthy working conditions with thorough desk sanitisation.
- Ensured safe workspace by removing potential hazards from office floor.
- Minimised pest issues through consistent rubbish removal, upkeeping hygienic conditions.
Factory operator
Aguarela Do Mundo
Ulme, Portugal
2017.12 - 2018.07
- Assembled product components for improved production rates.
- Optimised workflow by efficiently organising production materials.
- Adjusted machine settings to complete tasks according to specification, minimising errors.
- Monitored machine operation to detect problems such as defective or damaged parts.
- Collaborated with others in resolving complex technical faults, maintaining optimal operational levels at all times.
- Maintained a clean work area, promoting a safe and efficient workspace.
Customer assistant
Coffe Shop Fontanario
Chamusca, Portugal
2016.10 - 2017.12
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Collaborated efficiently with team members to maintain smooth store operations.
- Communicated daily offers to customers, promoting in-store deals and discounts.
- Provided shopping advice based on customer needs fostering an engaging shopping experience.
Supermarket assistant
Continente Bom dia
Golega, Portugal
2015.01 - 2016.09
- Operated till effectively, minimising queue times for customers.
- Performed cash handling securely, reducing risk of thefts or financial discrepancies.
- Offered assistance to elderly or disabled customers whilst shopping, enhancing their shopping experience.
- Maintained cleanliness and hygiene standards within the retail environment for a safer shopping experience.
- Enhanced customer satisfaction by providing exceptional service at the checkout.
- Trained new staff members on store procedures and policies for effective induction process.
Education
Certificate of Higher Education - Early years Education
ESEB - Polytechnic Institute of Beja
Beja 2009.09 - 2013.07
A-Levels - Sociocultural entertainer
Secondary School
Alcanena/ Portugal 2006.09 - 2009.07
Skills
- Inventory control experience
- Stock management
- Till and cash handling
- Refund and exchange processing
- Sales techniques
- Customer Service
- Complaint management
- Conflict resolution proficiency
- Empathy and understanding
- Positive attitude
- Driven and self-motivated
- Product knowledge
Languages
English
Intermediate
Portuguese
Native
Timeline
Part-time cleanner
Nightingale Cleaning
2023.01 - 2024.05
Team leader supervisor
Welcome Break
2018.11 - 2024.07
Factory operator
Aguarela Do Mundo
2017.12 - 2018.07
Customer assistant
Coffe Shop Fontanario
2016.10 - 2017.12
Supermarket assistant
Continente Bom dia
2015.01 - 2016.09
Certificate of Higher Education - Early years Education
ESEB - Polytechnic Institute of Beja
2009.09 - 2013.07
A-Levels - Sociocultural entertainer
Secondary School
2006.09 - 2009.07