Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
Generic

Beatrice Banuteanu

Grays

Summary

Dedicated Supervisor with track record of success ensuring productivity within demanding service environment. Strong team leader effective at meeting deadlines and ensuring highest standards of organisation. Implements methodical and thorough approach to leadership.

Overview

5
5
years of professional experience
3
3
years of post-secondary education

Work History

Team Leader Supervisor

Textile Logistic - Louis Vuitton
Tilbury, Thurrock
08.2023 - Current
  • Boosted team morale by initiating regular feedback sessions.
  • Managed shift schedules for efficient workflow.
  • Achieved higher productivity with strict adherence to company protocols.
  • Coordinated meetings to facilitate communication amongst team members.
  • Implemented new strategies for improved performance.
  • Supervised staff's daily activities to ensure adherence to quality standards.
  • Delegated tasks effectively, maximize productivity across the team.
  • Improved customer satisfaction with proactive handling of complaints and queries, managed over 70 customer complaints per day during Peak time and reduce it with 80%.
  • Expedited problem-solving to deliver swift solutions during crisis situations.
  • Cultivated an atmosphere of mutual respect and cooperation amongst team members, contributing towards better teamwork.
  • Trained and led talented teams to surpass objectives, consistently exceeding KPI targets.
  • Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
  • Reviewed accuracy and compliance of internal documentation, maintaining reliable and precise business records.
  • Organize inventory checks to ensure accurate stock records, reduce stock discrepancies on a monthly basis to 0% for the last 10 months.
  • Managed product returns and exchanges, resulting in increased customer loyalty.
  • Investigated missing items, discrepancies and losses.
  • Supervised warehouse operations, enforcing proper inventory management procedures.

Proxy OB Workflow Management Lead

Amazon
Tilbury, Thurrock
09.2021 - 08.2023
  • As an OB FEN Proxy Flow lead I had to manage and maintain a constant workflow for 3 different departments to ensure operational goals are achieved, while monitoring: rate and headcount
  • One of the most important responsibilities was to collaborated with team members to achieve target results and organize les to support efficiency and traceability for end of shift reports
  • Due to running in previous as Proxy Lead in AFE I have a better understanding of Outbound Flow Process including using engineering applications like SCADA, AFE's tray sorters and tote sorters, plus shipping collectors
  • I had to coordinate deployment of contingencies in response to on-site Severity 1 and 2 events, ensuring the safety of the team and customer experience through clear communication
  • Run as main Flow-Lead during both shift when LCY2 achieved largest OB 500k and 510k units processed and break a new record since 2019
  • I've demonstrate my outstanding organizational skills, data analysis and the ability to multi-task working closely with OB Operations Manager, Team Leads, Central Flow, RME, Area Managers and Tier 1 Associates
  • I was responsible with ensuring a safe and productive shift for all my colleagues and for all the associates that work in our department
  • Maintain a clear communication with Flow Lead and escalate any type of mechanical concerns or understand why they occurred
  • Identified issues, analyzed information and provided solutions to problems during the pandemic and produced high-volume orders to effectively meet customer demand especially during Prime 2021 when I was the only present in AFE department due to high number of covid-19 cases
  • Arrange an elaborate plan for sort training (rebin and induct) with Learning and Development department during pre-peak period which had as a result of 75% new hired trained and lead to one of the most productive Peak during FEN Shift since 2019
  • Run one of the most successful shifts in AFE2 with average volume of 10.2k per hour in 2022 and 100% CPT deliver in time
  • Keep under control the volume that it's planned to be processed, checking dwelling time constantly and ensure that all main process: induct, rebin and pack are sorting items in time to succeed shift goals and deliver parcels to customers in time
  • In this role I used my time management skills, as I was working to tight deadlines
  • Furthermore, the role allowed me to develop an excellent process understanding as well as developing leadership skills as I was interacting with the associates on a daily basis
  • I demonstrated that I could work quickly, whilst maintaining a high standard; comparing different aspects while deep diving into multiple areas to make sure any errors with such items don't reoccur
  • During this time when I ran as Process Guide, trained multiples associates during 2021 and 2022 as Process Guide which passed with success Learning & Development test for critical role after training was finished
  • In 2022 I reached the performance to save 85% of CPT volume during mechanical issues with high severity (SEV1/2) by taking ownership of organize people and step actions in order to achieve this

Proxy Team Lead

Amazon
Tilbury, Thurrock
06.2021 - 09.2022
  • Improved team productivity by implementing efficient workflow strategies.
  • Developed robust communication channels for seamless information flow.
  • Fostered a positive work environment with regular team-building exercises.
  • Streamlined project management processes to ensure timely delivery of tasks.
  • Identified skill gaps within the team and organised relevant training sessions.
  • Supported team to overcome new challenges by forecasting knowledge and skills gaps.
  • Prioritised and assigned tasks for strategic and optimised distribution of workloads.

Process Guide

Amazon
Tilbury, Thurrock
09.2019 - 06.2021
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Increased customer satisfaction by resolving issues.
  • Completed customer orders with speed and accuracy.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

Bachelor - Communication and Public Relationship

University of Transylvania
10.2016 - 07.2019

Skills

  • Detail-orientated
  • Critical decision making
  • Deadline management
  • Analysis
  • People development focus
  • Teamwork
  • Organization
  • Effective communication
  • Strategic analysis
  • Multi-tasking
  • Problem solving
  • Database vision making
  • Inventory control experience
  • Motivational influence
  • Stakeholder engagement
  • Microsoft Office package

Languages

Romanian
English

Personal Information

Nationality: Romanian

Timeline

Team Leader Supervisor

Textile Logistic - Louis Vuitton
08.2023 - Current

Proxy OB Workflow Management Lead

Amazon
09.2021 - 08.2023

Proxy Team Lead

Amazon
06.2021 - 09.2022

Process Guide

Amazon
09.2019 - 06.2021

Bachelor - Communication and Public Relationship

University of Transylvania
10.2016 - 07.2019

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Beatrice Banuteanu