Tobiloba Michael Aiyelagbe
London,United Kingdom
Summary
Results-oriented professional with First-Class Honours in Business Studies with Entrepreneurship from the University of West London. Proven expertise in communication, negotiation, and problem-solving, complemented by a strong background in customer service and marketing. Holds a CMI certificate in Leading Change and Innovation, with practical experience in client-facing roles that enhance customer satisfaction and drive revenue growth. Currently advancing skills in real estate brokerage, financial modelling, and business analysis through LinkedIn Learning and other online courses to support a career in real estate and B2B/B2C sales.
Overview
4
4
years of professional experience
1
1
Certification
Work history
TEAM LEADER/SUPERVISOR
THE MUSEUM TAVERN PUB
LONDON, City of London
07.2022 - 09.2025
- Implemented strategic improvements that propelled an 11% sales surge, surpassing previous records, alongside a 15% reduction in wastage and heightened cost efficiency.
- Managed staff schedules, ensuring 100% shift coverage and efficiency.
- Delegated tasks effectively, maximising productivity across teams.
- Cultivated an atmosphere of mutual respect and cooperation amongst team members, contributing towards better teamwork.
- Optimised resource allocation to ensure cost-effective operations management.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Handled budgets, monitored costs, and resolved customer complaints with 90% satisfaction.
- Trained and mentored new staff to maintain service quality.
HEALTHCARE ASSISTANT
HIGH MARKET CARE HOME
BANBURY
01.2022 - 06.2022
- Delivered person-centred support, fostering trust with clients and staff in care homes.
- Coordinated with external professionals to ensure strict compliance with health and safety standards.
- Ensured confidentiality of all patient records throughout care processes.
- Facilitated social-emotional support for clients to enhance overall well-being.
- Collaborated with nursing staff to provide comprehensive patient care, promoting smooth recovery.
- Assisted in physical therapy sessions with patients to promote mobility improvement.
Education
BA (Hons) - Business Studies with Entrepreneurship
UNIVERSITY OF WEST LONDON
London 09/2021 - 07/2025
A-Levels - Accounting
ESTRAEL MODEL COLLEGE
London, SW2 06/2013 - 04/2019
Skills
- Microsoft Word and PowerPoint proficiency
- Data analysis and handling
- Leadership and team management
- Critical thinking and problem solving
- Negotiation and persuasion skills
- Computer literacy
- Use of Aztec software
- Revenue tracking and stock checks
- Time management and prioritisation
- Inventory control experience
- Risk assessment and mitigation
- Project management certification
- Target-driven
Certification
- CMI Certificate in Leading Change and Innovation. Developed leadership and strategic thinking skills for managing change, driving innovation, and inspiring high-performance teams, while gaining practical experience in applying change management frameworks, overcoming resistance, and fostering a culture of continuous improvement.
- LinkedIn Learning, Real Estate Deal Structuring. Gained understanding of estate investment structures, sales and deal closing approaches, analysing fix-and-flip projects using a waterfall framework, and tracking rental income with the same methodology.
- LinkedIn Learning, Project Management Foundations. Explored the fundamentals of developing a project schedule and examined approaches for monitoring and controlling progress and performance.LinkedIn Learning, Project Management Foundations. Explore the fundamentals of developing a project schedule, and examine approaches for monitoring and controlling progress and performance.
Languages
English
Fluent
Yoruba
Native
References
References available upon request.
Timeline
TEAM LEADER/SUPERVISOR
THE MUSEUM TAVERN PUB
07.2022 - 09.2025
HEALTHCARE ASSISTANT
HIGH MARKET CARE HOME
01.2022 - 06.2022
BA (Hons) - Business Studies with Entrepreneurship
UNIVERSITY OF WEST LONDON
09/2021 - 07/2025
A-Levels - Accounting
ESTRAEL MODEL COLLEGE
06/2013 - 04/2019
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